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Work Background
THE MANCHESTER POLICE ACTIVITIES LEAGUE INCExecutive Director
May. 2010 - Mar. 2023Manchester, CTAs a community engagement leader, spearheaded initiatives to foster a supportive local environment by establishing communication with diverse constituencies. Through grant writing, I secured vital funding and ensured its optimal utilization to expand program reach. Coordinating logistics for organizational events, including fundraisers and community activities, led to high levels of engagement and execution. Data analysis refined fund development strategies, improving financial sustainability and service delivery. Managing cloud-based CRM solutions organized program data securely, supporting strategic decision-making and operational efficiency. I developed and implemented youth counseling and development programs, utilizing organizational resources to foster growth and opportunities. Optimizing program operations improved accessibility and impact for students and families through strategic enhancements. My oversight of administrative management, finances, marketing, and HR, created a cohesive and efficient organizational environment. Talent development initiatives led mentored a team dedicated to the mission, enhancing organizational capacity and expertise. Consistently expanding fund development portfolio by an average of 35% over a decade significantly enhanced financial resources and organizational growth. Implementing strategic automation and technology solutions resulted in a 14% average cost reduction over 10 years, minimizing redundancies and maximizing efficiency. Achieving a donor retention rate of 53% over a decade reflected strong relationship management and engagement strategies. Maintaining an impressive member retention rate of 77% demonstrated effective client service and retention programs. Additionally, doubling police involvement in programs contributed to enhanced community relations and safety via innovative outreach efforts. Expanding program facilities and budgets doubled space and enabled the growth of service offerings and program reach.
LincareCenter Manager
Jan. 2007 - Jan. 2009Cromwell, Connecticut, United StatesI prioritized cultivating key relationships with healthcare providers and patients, emphasizing detailed education on products and services to elevate the healthcare experience. Utilizing data analysis, I uncovered trends and optimized sales and service strategies, leading to enhanced operational efficiency. Addressing and resolving concerns from providers and patients, I achieved high satisfaction levels and fostered trust. Leading service staff in embracing best practices substantially improved patient care and service outcomes. Additionally, I provided comprehensive guidance to patients on the use of healthcare products, including supply ordering and clinical support, to improve care. Analyzing patient data allowed me to offer customized healthcare solutions, further enhancing the patient care experience. My efforts were recognized when I was elevated to Center Manager for Meriden/Cromwell, CT, in acknowledgment of my leadership and commitment to service excellence. Mentoring sales associates on customer-centric strategies significantly improved performance and drove sales growth. I also streamlined patient intake processes and coordinated service delivery, guaranteeing prompt access to products and services. Through successful coaching, I supported a sales representative to achieve a promotion to Center Manager within one year, demonstrating strong mentorship capabilities. Implementing a solution-focused approach in two area centers contributed to a substantial net profit increase via improved service and patient care. Moreover, I achieved a 15% increase in provider referrals by fostering warm clinical hand-offs and delivering superior service, strengthening professional relationships.
LincareCustomer Service Representative
Jan. 2006 - Jan. 2007Cromwell, Connecticut, United States
Hessler Enterprises IncGroup Sales Manager
Jan. 2005 - Jan. 2006Manchester, Connecticut, United StatesIn my role, I analyzed and managed critical data to monitor client activities, enabling me to pinpoint requirements and customize services to offer superior solutions. By addressing and resolving issues for high-profile accounts, I reinforced trust and secured repeat business through meticulous problem-solving, thereby fostering long-term relationships and loyalty. Additionally, I coordinated group room logistics, overseeing the setup process to ensure that provided solutions not only met but exceeded customer expectations. Through strategic communication and engagement efforts, I cultivated relationships with customers and groups, expanding and maintaining group accounts to drive business growth and satisfaction. Furthermore, I advised key business clients, assessing specific needs to recommend tailored product solutions that aligned with their defined objectives. This personalized approach not only enhanced client satisfaction but also contributed to the overall success and profitability of the business.
Best BuyTeam Supervisor
Jan. 2002 - Jan. 2004Manchester, Connecticut, United States
University of ConnecticutProgram Aide, UCONN International Affairs
Jan. 2000 - Jan. 2002Storrs, Connecticut, United States
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