Reward GatewayClient Relationship Manager
Jan. 2017 - Apr. 2021Plovdiv, BulgariaMy role was to build trust and support my clients through their journey with Reward Gateway - an extremely proactive bespoke service with a strong consultative aspect. I managed a portfolio of 60 clients and oversaw the client journey from implementation, through onboarding, product success, renewal, contract negotiation, and upsell. As their voice within Reward Gateway, I'd liaise with all areas of the Reward Gateway business, working particularly closely with our Implementation, Client Support, Design, Product, and Development Teams, to ensure the smooth running of my accounts.