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Work Background
U.S. Department of Health and Human Services (HHS)Prevention of Child Abuse and Neglect Manager
May. 2023 - May. 2025Led a national child abuse and neglect compliance and prevention program within the Office of Refugee Resettlement (ORR), directing 20+ federal staff and contractors responsible for ensuring 200+ programs operated in compliance with federal regulations and department policies. Key contributions:
• Gained extensive expertise in child abuse and neglect federal regulations and departmental policies, applying knowledge to guide compliant program delivery.
• Improved compliance rates, cultivated stronger program collaboration, and increased proactive outreach by advocating for increased staffing.
• Ensured compliance issues were remediated via collaboration between contractors, specialists, and program staff to develop and implement corrective actions. • Identified audit trends and risk factors across programs and introduced policy-level solutions to enhance adherence, service delivery, and program integration.
• Increased participation from program staff in compliance training by using audit data and staff feedback to create a compelling training schedule. Reviewed and approved trainings facilitated by specialists.
• Advised ORR Leadership on matters relevant to child welfare.
• Cultivated strong relationships with internal and external stakeholders; established new connections and strategically paired staff to improve workflow efficiency and prioritize prevention initiatives across the program network.
• Oversaw and streamlined incident reporting by designing a new reporting system; integrated automated processes and large language models to reduce administrative workload and prioritize high-value analysis and escalation. • Improved team culture and performance by holding staff accountable for deliverables, reorganizing the team structure, and providing consistent feedback and coaching. Encouraged non-mandatory professional development and work-life balance. • Served as a senior advisor on sensitive policy and personnel matters.
U.S. Department of Health and Human Services (HHS)Supervisory Prevention of Sexual Abuse Policy Program Specialist
Sep. 2021 - May. 2023Led an eight-member multidisciplinary team providing technical assistance, policy guidance, and quality assurance to ensure ORR care providers effectively prevented, detected, and responded to sexual abuse, harassment, and inappropriate sexual behavior in alignment with federal regulations and office policies. Key Contributions:
• Directed process improvements for incident reporting, background checks, investigations, and interagency agreements, enhancing consistency and efficiency across the provider network.
• Successfully advocated to expand the Prevention of Sexual Abuse team’s scope to encompass all forms of child abuse and neglect, ensuring cohesive guidance and support to care providers nationwide. Transitioned into the Prevention of Child Abuse and Neglect Manager.
U.S. Department of Health and Human Services (HHS)Acting Prevention of Sexual Abuse Coordinator / Policy Program Specialist
Sep. 2019 - Sep. 2021Directed national prevention of sexual abuse policy and compliance efforts for ORR-funded programs, leading audits, policy development, training, and technical assistance to ensure alignment with federal regulations and the Zero Tolerance policy. Key Contributions:
• Led the solicitation, award, and oversight of ORR’s Prevention of Sexual Abuse audit contract in partnership with U.S. General Services Administration, developing all required statements of work, cost estimates, and audit documentation.
• Advised ORR leadership, compliance managers, and program staff nationwide on sexual abuse and harassment prevention policies; facilitated monthly trainings, technical assistance calls, and targeted guidance based on audit findings, data review, and field interactions.
• Provided responses to Freedom of Information Act requests, Congressional inquiries, and questions from stakeholders.
• Reviewed and analyzed incident reports, compliance audits, and program plans to address findings, producing monthly and annual reports that informed policy updates and improved compliance across the national network.
General Dynamics Information TechnologySenior Functional Analyst
Jan. 2015 - Aug. 2019Led assessment for service eligibility, program oversight, policy development, and training initiatives related to unaccompanied children and unaccompanied refugee minors with the Office of Refugee Resettlement and the Office on Trafficking in Persons, collaborating with state agencies, law enforcement, internal and external stakeholders, and care providers to strengthen program effectiveness and compliance with legislative mandates, federal regulation, and organizational policies.
Inova Fairfax HospitalSocial Worker II
Jan. 2012 - Dec. 2014
Fairfax County Department of Family ServicesChild Protective Services Social Worker
Jan. 2010 - Dec. 2012
First Home CareTherapeutic Foster Care Supervisor
Jan. 2009 - Dec. 2010
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