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Work Background
Founder & CEO
Elevated Experience EssentialsFounder & CEO
Sep. 2024Mount Pleasant, South Carolina, United StatesElevated Experience Essentials helps SaaS companies enhance customer engagement and expand thier brand to experience revenue growth.
Vice President of CX
RefAssuredVice President of CX
Jul. 2023 - Apr. 2024Charleston, South Carolina, United StatesRefAssured is an automated reference checking solution that empowers agencies to leverage candidate quality data and increase conversion rates while streamlining the entire recruiting workflow.
Vice President of CX
Staffing EngineVice President of CX
Feb. 2021 - Jul. 2023Charleston, South Carolina, United StatesStaffing Engine is the world's first Recruiting Acceleration Platform, enabling staffing firms to accelerate growth through award-winning conversational AI and intelligent digital workers.
Chief Experience Officer
TextUsChief Experience Officer
Feb. 2020 - Jan. 2021Boulder, COTextUs is a SaaS SMS platform that dramatically improves how businesses engage with prospects and customers, leading to significant advancements in pipeline creation and conversion. Established a strategic vision for CX throughout the organization by leading a team with best-in-class experience standards, managing key vendor partnerships, and executing business-critical projects.
Director of CX
TextUs™Director of CX
Aug. 2018 - Feb. 2020Boulder, CO
CX Lead
TextUsCX Lead
Mar. 2018 - Aug. 2018Boulder, CO
Senior CX Representative
TextUs™Senior CX Representative
Sep. 2017 - Mar. 2018Boulder, CO
CX Representative
TextUs™CX Representative
Mar. 2017 - Sep. 2017Boulder, CO
Account Manager
Travelers HavenAccount Manager
Dec. 2016 - Mar. 2017Greater Denver Area
Territory Manager
Travelers HavenTerritory Manager
Nov. 2015 - Nov. 2016Greater Denver Area
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