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Work Background
Colorado AccessProgram Director - Program Deliverables & Operations
Jun. 2023 - Dec. 2024United StatesRole Summary: Facilitated the development and implementation of Colorado Access (COA) strategic initiatives pertaining to the Accountable Care Collaborative (ACC). Managed and led external, executive-level provider Governing Council. This Council advises, influences and assists COA prioritize strategy. Responsible for implementation and project oversight for several Medicaid contract deliverables. Led and facilitated a county commissioner relationship strategy to identify gaps in partnerships and determine where to strengthen collaborations and to align with COA’s policy agenda. Facilitated and led a dental business development opportunity to increase COA’s members’ access to care. Led the creation of a Salesforce relationship management test platform for the Executive team and upper management to utilize and document partner interactions. Coached staff to support their growth and advancement at COA.
Colorado AccessDirector of Provider Affairs
Jan. 2022 - Aug. 2023Denver, Colorado, United StatesRole Summary: Collaborated with leadership team, staff and external partners to ensure we provide accessible, quality care for our members. Maintained and strengthened the provider network and fostered relationships to continuously build provider alliances. Liaised between the Provider Engagement department and HCPF. Managed HCPF contract deliverables pertaining to network adequacy and provider alliance. Partnered with the leadership team and staff to resolve provider complaints and address network inadequacies. Managed all provider communication and associated operational processes.
Children's Hospital ColoradoSurgical Services - Sr. Physician Relations Representative
Dec. 2020 - Jan. 2022Role Summary: Partnered with Children’s executives and perioperative services teams to continuously build and enhance the Community Dental and Oral Surgeon program. Improved access and quality of care by fostering existing community dental relationships and building new ones, providing formal and consistent communication, and leading a suite of projects that aligned with Children’s culture and the needs of our community surgical dental partners. Managed 120 community surgical dental partners - visit partners in operating rooms and private practices to understand needs and resolve operational process issues. Built relationships with Children’s Hospital leaders and executive team to ensure the success of the program. Participated in process improvement projects related to reducing costs, standardization, and quality care. Lead the development of the Community Dentist & Oral Surgeon Advisory Board. Increased surgical volumes by 48% and onboarded eight new dental providers in Q1-Q3 2021; four new providers starting in Q3/Q4 2021. Developed and implemented a new communication plan to ensure community dental partners were informed of hospital and perioperative services updates. Collaborated with perioperative services leadership to create and administer an experience survey – compared results to 2018 survey and developed projects based on feedback alongside the executive team.
Children's Hospital Colorado - Pediatric Care Network Manager, Quality Programs
Nov. 2017 - Dec. 2020Denver, ColoradoRole Summary: Partnered with PCN leaders and governing committees to ensure Quality Team’s success in building relationships and coaching pediatric practices on improving value-based care quality metrics. The goal was to improve the Network’s quality of care and reduce healthcare spending. Oversaw the PCN Quality Program and Quality Coaches, managed 32 independent pediatric practice relationships and monitored practices’ performance against value-based contract targets. Partnered with community organizations and government agencies including Colorado Department of Public Health and Environment (CDPHE), Regional Accountable Entities, and CORHIO (a Contexture organization) to further support network practices on the Alternative Payment Model set by HCPF. Responsible for Quality Program operations. Developed a communication and meeting structure to encourage standardization of practice coaching and maximize time with providers each month. Developed Quality Program’s strategic direction. Continuously revised the same in order to ensure value to all stakeholders. Collaborated with PCN operations and leadership teams to develop practice scorecards and data reports. Implemented two new value-based contracts and four quality programs in collaboration with supporting departments at Children’s Hospital and governing committees. Collaborated with Payer teams regarding value-based contract challenges and successes. Partnered with the Epic PedsConnect team to support practices in the implementation of new workflows. Oversaw the development of clinical pathways with hospital specialists and community pediatricians. These pathways focus on system-wide best practices for various disease states. Managed the development of internal and external education materials, PCN marketing, and practice communications.
Children's Hospital ColoradoPractice & Operations Manager - Surgeon In-Chief Program
Jul. 2015 - Nov. 2017Aurora, ColoradoRole Summary: Business Manager for the Division of Pediatric Surgery. Responsible for finances, human resources, personnel management, faculty affairs, hospital contracts, and operations. Grew the Division over 30% by hiring eight new faculty; redefined existing administrative roles and created new positions to manage growth. Worked across CU Medicine, CU School of Medicine, Department of Surgery, and Children’s Hospital Colorado to manage the Division’s multimillion-dollar budget and operations. Participated in building three new programs in the Division from a resource and financial standpoint – Vascular Anomalies Center, International Center for Colorectal and Urological Care, and Bariatric Surgery. Developed and implemented processes that improve the timeliness of payroll, accuracy of accounting, and consistency of financial reporting. Created and enhanced existing policies to help manage business, specifically plans related to faculty operating expenses and Division of Pediatric Surgery’s incentive and compensation.
Children's Hospital ColoradoQuality Data Systems Analyst II
Dec. 2013 - Jul. 2015Aurora, ColoradoRole Summary: Managed Innovations and Outcomes Department’s data projects. Consulted on data flow efficiency and produced Tableau quality outcome and process data dashboards to fit internal customers’ needs. Bridged operational and technological aspects of a project to deliver solutions. Project manager, data manager, and Tableau dashboard visualization designer for the Nursing Data Portal, Peripheral IV Extravasation Data Project, 2015 Magnet Application Data, and Leader Rounding Data Project.
Children's Hospital ColoradoQuality and Patient Safety Program Coordinator
Jul. 2011 - Dec. 2013Aurora, ColoradoRole Summary: Coordinated Quality and Patient Safety (QPS) projects and programs for the Chief Quality Officer. Project manager for a hospital-wide patient safety focused project that empowered families and patients to “speak up” if something does not seem right in their care plan or with their health condition. Project manager and data leader for the hospital-wide AHRQ Culture of Patient Safety Survey 2011 and 2013. Managed, analyzed, and reported hospital-wide QPS data and provided data support for internal customers. Coordinated and participated in the creation of internal strategic marketing and communication plans for QPS programs.
RBRespiratory Sales Specialist
Dec. 2004 - Jul. 2011Greater Denver AreaRole Summary: High performing Respiratory Sales Specialist in the cough, cold, and allergy market. Marketed the over-the-counter respiratory products, Mucinex and Delsym, to primary care doctors in Colorado, Wyoming, and Utah by visiting clinics and hospitals. Ranked 1st (out of 10) in region Q1 & Q2 2009; ranked 1st (out of 10) in region Q1 & Q2 2010 Ranked 3rd (out of 80) nationally Q1 2009; ranked 11th (out of 80) nationally Q1 & Q2 2010 “Entrepreneurship” Core Values Award Q3 2009; Core Values Award Winner 2010 Top performing representative Q3 2006; Above and Beyond Award winner Q2 2006, Q4 2007, and Q2 2008
Imagistics InternationalCommercial Account Executive
Mar. 2003 - Sep. 2004Marketed Imagistics Int’l for brand-name recognition via cold calling, teleprospecting, mail, and word of mouth. Consulted potential clients’ document output systems and document outflow to provide the most cost-effective solution for their market segment.
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