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Work Background
redbox+ DumpstersOperations Manager
Jan. 2024Lehigh Valley, Pennsylvania• Operational Oversight: Manage daily operations of a multi-unit waste management franchise, overseeing a fleet of seven trucks and a team of seven drivers across the Lehigh Valley region.
• Process Improvement: Developed and implemented dispatch policies, driver training programs, and efficiency reporting systems, resulting in significant improvements in operational performance and cost control.
• Financial Leadership: Increased monthly sales from $140,000 to $360,000 while cutting overall costs from 87% to 63%, primarily through labor and maintenance cost reductions.
• Team Development: Expanded the team size from 3 to 14 employees, ensuring proper training, development, and support to maintain high levels of customer satisfaction and service efficiency.
• Customer Retention & Growth: Led business growth strategies that doubled the customer base within one year, with a strong focus on customer retention and relationship management.
• Sales & Marketing: Spearheaded sales initiatives, including the implementation of a sales commission structure and new marketing strategies, resulting in significant revenue growth and increased market penetration.
International Drilling EquipmentNortheast Operations Manager | International Drilling Equipment
Jan. 2021 - Nov. 2023Pennsylvania, United States• Leadership & Team Expansion: Managed all operations across the Northeast region, growing the technician team from 2 to 5 and key supporting roles to meet the increasing demands of the business.
• Operational Optimization: Reduced work-in-progress (WIP) from an average of 99 days to 14 days, improving turnaround times and overall service delivery.
• Revenue Growth: Increased monthly service reporting revenue from $100,000 to $250,000 by optimizing service, rental, and parts operations.
• Process Enhancement: Collaborated with a software firm to customize service and parts management software, streamlining operations and improving efficiency.
• Facility Management: Negotiated the acquisition of property and buildings for the new Nazareth location, overseeing the relocation of $15 million worth of parts and equipment.
• P&L Management: Full responsibility for the region’s P&L, including budgeting, inventory management, CAPEX planning, and financial reporting, ensuring the Northeast region's profitability.
Equipment DepotBranch Manager
Jan. 2015 - Jan. 2021Allentown, Pennsylvania, United StatesDaily operations. Schedule service work, oversee assignment of technicians to daily work both on road and in shop as well as cleaning/organizing tasks. Forecast daily, weekly, and monthly P&L. Forecast daily and weekly workload and supervise schedule/coordinate with customers and rental department. Safety policies and adherence.
Full financial responsibility and daily operations of my branch. Oversee dispatch, accounts payable and receivable, administration, service, and parts. Customer relations. Schedule and oversee trainings. Monitor all warranty and portal billing claims. Provide quotes and service pricing for sales based on customer needs. Negotiate with third party vendors. Hiring all new staff members. Safety and 5S compliance. Contract negotiations. Union negotiations.
Sunbelt Rentals, Inc.Operations/Branch Manager
Aug. 2012 - Jan. 2015Philadelphia, Pennsylvania, United States• Operational Excellence: Led a large service center specializing in forklifts, MEWPS, and warehousing products, reducing WIP from 200 days to 7 days and cutting open work orders from 1,400 to 61.
• Team Building & Training: Expanded the technician team from 5 to 24 and created comprehensive training programs for both new and existing technicians, resulting in improved service quality and productivity.
• Financial Success: Reduced operational costs by 18% and increased parts sales by 300%, while boosting service revenue by 500% within a year through targeted service initiatives and inventory optimization.
• Lean Implementation: Introduced Lean methodologies such as 5S across the shop, leading to a more organized and efficient work environment, reducing waste, and improving overall performance.
• Customer Relations: Strengthened relationships with key customers, hosting regular meetings and events to foster loyalty and improve customer retention.
Hiab USABranch Manager
Feb. 2005 - Aug. 2012Levittown, Pennsylvania, United States• New Location Development: Successfully opened and managed a new branch in Levittown, PA, hiring and training new staff, negotiating contracts, and overseeing the construction and modification of the facility.
• District Management: Acted as district manager for the region, covering multiple states (PA, NJ, DE, MD, NY), overseeing operations, P&L management, and customer relations across a large geographical area.
• Operational Improvements: Spearheaded efforts to reduce costs, focusing on payroll, overtime, and vehicle maintenance, while also increasing the headcount of technicians from 30 to over 50 within a year.
• Leadership: Led monthly P&L and branch performance meetings, providing guidance and strategic direction to ensure operational goals were met across the district.
B&K Equipment Service Manager
Jun. 1999 - Aug. 2005Jackson, New Jersey, United States• Operational Excellence: Led a large service center specializing in heavy construction equipment, trucks, forestry equipment, and warehousing products, reducing WIP from 325 days to 5 days and cutting open work orders from 700 to 12.
• Team Building & Training: Expanded the technician team from 3 to 17 and created comprehensive training programs for both new and existing technicians, resulting in improved service quality and productivity.
• Financial Success: Reduced operational costs by 35% and increased parts sales by 200%, while boosting service revenue by 500% within a year through targeted service initiatives and inventory optimization.
• Lean Implementation: Introduced Lean methodologies such as 5S across the shop, leading to a more organized and efficient work environment, reducing waste, and improving overall performance.
• Customer Relations: Strengthened relationships with key customers, hosting regular meetings and events to foster loyalty and improve customer retention.
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