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Work Background
SocialMediaChampionMarketing Director
Jan. 2018London, United Kingdom
RSAIT Business Relationship Manager
Jun. 2014London, United KingdomDelivering Operational IT Services across the UK
Legal & GeneralService Delivery Manager
Nov. 2008 - May. 2014Provide Multi Platform IT Services to various Sales Distribution channels, from Intermediary to Direct to Consumer.
CSCService Improvement Manager
Jan. 2007 - Aug. 2008Involved in a company wide initiative, aimed at ensuring the right level of skilled experienced people, are engaged doing the right level of work. The value add objective being, to move issue resolution from higher cost, higher level areas to lower cost areas. The benefits to include reducing the cost of issue resolution and the time to fix issues, thus increasing first time fix rates and improving customer service and satisfaction.
LogicaCMG, TfL AccountDesktop Manager
Apr. 2005 - Jan. 2007
LogicaCMGModis Service Improvement
Jan. 2005 - Jan. 2006
LogicaCMGDesktop manager/Service Improvement
Jan. 2005 - Jan. 2006Responsible for the overall successful delivery of infrastructure services working to agreed SLA's, for two of the largest accounts that LCMG managed. Liaising closely with key contacts to ensure excellent relations were established and maintained, acting as a point of escalation for operational issues. Developing effective working relationships with Service Delivery Managers, Transition Managers, Workstream Leaders and key 3rd party support teams. Liaised with client and senior management representatives in a confident manner. Worked on start up cost reduction exercise, identifying which processes could be carried out offshore and other central services.
EDSService Manager
Jan. 2003 - Jan. 2005Owning the relationship with the customer, acting as prime interface Customer-facing based on site whilst ensuring a coordinated and appropriate level of service is provided to client, Managing the leveraged delivery team, for a large corporate outsourcing organisation, offering solutions from LAN/WAN, infrastructure through to desktop, hardware and software services
EDSService Desk
Jan. 1992 - Jan. 1994
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