ComcastDirector, Technical Product Management
Jan. 2018 - Dec. 2022Philadelphia, Pennsylvania, United StatesServed as Technical Product Owner in the customer engagement domain, enhancing the customer’s digital experience through online web applications, self-assistance tools, the Xfinity Assistant interactive chatbot, AI platforms, and supporting algorithm technology. Leveraged technical expertise and strong interpersonal skills to collaborate with stakeholders, UX teams, marketing, sales, and engineering teams, to transform high-level product requirements into detailed technical specifications.