Raiffeisen Bank RomaniaSenior Business System Analyst
Jun. 2010 - Jan. 2019Bucharest, RomaniaDuring my 12 years at one of Austria's top banks, I served as a Business System Analyst and Team Lead, contributing significantly to pivotal projects. I led platform implementations, showcasing expertise in IBM FileNet, Oracle CRM, and IBM Watson. Active involvement in regulatory projects, including AML, KYC, MIFID 2, GDPR, and FATCA, highlighted both technical acumen and regulatory understanding. I played a crucial role in the successful M&A with Citi Financial Group, integrating their portfolio seamlessly. A notable achievement was implementing a CRM solution, resulting in a 10% NPS increase and a 30% process cost reduction. As a Team Lead, I directed analysts in critical initiatives like money laundering prevention and customer knowledge management. In my leadership role, I allocated resources for business systems analysts, fostering teamwork and knowledge transfer. Strategic oversight contributed to regulatory compliance, avoiding penalties and ensuring uninterrupted banking licenses. My strategic mindset was evident in integrating Citibank's portfolio, adding 100,000 clients and 90 million Euros in assets. Proficient in elicitation, specifications development, data mapping, middleware analysis, and solution design. As an Agile practitioner, I provided UX improvements, mitigated risks through new business solutions, and performed functional testing. In summary, my tenure exemplifies a seasoned Business System Analyst adept at navigating complex financial landscapes, implementing solutions, and leading teams to success. Key skills include elicitation, specifications development, UX improvements, Agile methodologies, and risk mitigation. Technologies/methodologies: UML, Waterfall Incremental, Agile, Siebel CRM, FileNet, Axure RP 8, JIRA, Confluence, and relevant technologies.