Ransbotyn Adrien - Functional / chatbot consultant, Orange Business Services

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Work Background

Orange BusinessConsultant in Business Process Solutions

Sep. 2022Région de Bruxelles-Capitale, BelgiqueAs an emerging consultant with a focus on digital migration and integration solutions, my role is defined by a commitment to understanding and enhancing various business processes. My key responsibilities include: • Client Needs Analysis & Functional Requirements: I specialize in a thorough analysis of client objectives and challenges, translating these insights into clear, actionable functional requirements. • Participation in Solution Design & Maintenance: Actively contributing to the design and configuration of innovative solutions, my role involves collaborating with teams to ensure smooth implementation and ongoing maintenance. • Continuous Learning in Advanced Technologies: Recognizing the importance of staying abreast of technology trends, I am dedicated to continually expanding my knowledge across a diverse portfolio of tools and platform. As a consultant in the early stages of my career, I am keenly aware of the value of collaboration, continuous learning, and adaptability. I strive to bring a fresh perspective and energy to every project, aiming to contribute meaningfully while expanding my professional skills and understanding of the digital landscape.

Orange BusinessBelfius Insurance - Functional Chatbot Consultant

Nov. 2022Bruxelles, Région de Bruxelles-Capitale, Belgique• Objective : - Increase the productivity of Belfius agents by reducing the time spent on telephone calls and improving the use of chatbot. • Responsibilities : - Oversee successful integration and utilization of the chatbot. - Monitor and evaluate chatbot performance. - Analyze data on customer interactions, response times, and satisfaction levels. - Collaborate with the technical team to address issues and ensure operational efficiency. • Evolved role : Migration Project Involvement - Conduct technical analysis of existing infrastructure and systems. - Define roadmap. - Business case modeling process. - Migration of data. - Trainin + Support for agents (new solution used).

Orange BusinessBAT_Canada - Functional Chatbot Consultant

Nov. 2022 - Jul. 2023Tasks: • Support: provide expertise in chatbot development, troubleshooting, and user training for smooth adoption. • Innovation: stay updated on AI advancements, propose new features, and identify optimization opportunities. • Management: collaborate on project planning, monitor performance metrics, and align chatbot capabilities with business needs. • Integration: ensure seamless integration with existing systems, address technical challenges, and prioritize data security. • Customization: tailor chatbot solutions, configure behavior, and personalize user experiences based on data analysis.

Orange BusinessYoung graduate program

Sep. 2022 - Oct. 2022Bruxelles, Région de Bruxelles-Capitale, BelgiquePower Academy - Digital Transformation Consultant

finance&invest.brusselsFinancial Trainee

Sep. 2021 - Jan. 2022Région de Bruxelles-Capitale, Belgique• Market/competition & feasibility studies • Critical analyses of business plans: strategic, financial, marketing, etc. • Impact & sustainability analysis • Financial analysis • Drafting of legal documents