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Work Background
SitelCustomer Representative Agent
Oct. 2019Home- Knowledgeable with computer programs Oracle, ACME ,PBC -Take calls back to back, maintaining an average handling time of 400-500 seconds per call. - Provide excellent customer service to different calls and any situations that were presented on call. - Assist customers with any question or help they need with their online account. - Handle unhappy customers with their purchase by listening and putting their needs first and do what I can to resolve their issue. - Multi-tasking between in the calls and data entry.
SitelCustomer Service Representative
Oct. 2019Take calls back to back, maintaining an average handling time of 400-500 seconds per call.
Provide excellent customer service to different calls and any situations that were presented on call.
Assist customers with any questions or help they need with their online account.
Handle unhappy customers with their purchase by listening and putting their needs first and do what I can to resolve their issue.
Knowledgeable with software program ACME, Oracle and PBC
Multitask between calls and data entry.
HomeGoods - TJX CompaniesRealtor Sales Associate
Sep. 2018 - Apr. 2019LaGrange IL- Worked stockroom and merchandised items on sales floor within productivity time. - Took initiative and organized group of employees to ensure sales floor was set. according to floor plans so customers can have an easier shopping experience. - Within months was put in charge of training new employees.
Home Goods Salesperson
Sep. 2018 - Apr. 2019Worked stockroom and merchandised items on sales floor within productivity time.
Took initiative and organized group of employees to ensure sales floor was set according to floor plans so customers can have an easier shopping experience.
Within months was put in charge of training new employees.
Home GoodsSalesperson
Sep. 2018 - Apr. 2019Worked stockroom and merchandised items on sales floor within productivity time.
Took initiative and organized group of employees to ensure sales floor was set according to floor plans so customers can have an easier shopping experience.
Within months was put in charge of training new employees.
Ross Stores, Inc.Operations Manager
Apr. 2014 - Aug. 2016Pensacola, Florida AreaRoss Dress for Less Pensacola, FL Operations Manager (2014-2016) - Focused on driving merchandise standards through execution of store. presentation guide, recovery of store and flexing. - Strived for a true culture through recognition and coaching sessions. - Forecasted appropriate sales percentage to stay within the budget for scheduling. - Conducted interviews and cross trained new associates in job positions.
Ross Stores, Inc.Front End Supervisor
Sep. 2012 - Apr. 2014Carbondale ILFrontend Supervisor (2012-2014) Carbondale, IL - Consistently drove cashier performance report behaviors, ensuring that we were meeting the needs of the customers. - Trained and observed cashiers to ensure that we were providing a friendly and positive checkout experience. - Ensure that store is neat, clean and organized by staying caught up on recovery of store. - Drove customers engagement by leading by example and recognizing peers. - Involved with the opening of two new Ross stores and in charge of training 15+ people for grand opening day.
ROSS DRESS FOR LESSOperations Manager
Sep. 2012 - Nov. 2016Focused on driving merchandise standards through execution of store. presentation guide, recovery of store and flexing.
Strived for a true culture through recognition and coaching sessions.
Forecasted appropriate sales percentage to stay within the budget for scheduling.
Conducted interviews and cross trained new associates in job positions.
ROSS DRESS FOR LESSFront End Supervisor
Jan. 2012 - Dec. 2014Consistently drove cashier performance report behaviors, ensuring that we were meeting the needs of the customers.
Trained and observed cashiers to ensure that we were providing a friendly and positive checkout experience.
Ensure that store is neat, clean and organized by staying caught up on recovery of store.
Drove customers engagement by leading by example and recognizing peers.
Involved with the opening of two new Ross stores and in charge of training 15+ people for grand opening day.
EXPRESS on Michigan Ave.Salesperson
Oct. 2010 - Aug. 2011Worked in small groups with co-workers set up the seasonal theme.
Ensured that clothes were presentable for customers.
Presented different outfits and accessories to customers that needed assistance.
Made online orders for customers to ensure they leave satisfied.
Census Bureau 2010Enumerator
Apr. 2010 - Jun. 2010Worked closely with crew leaders in organizing paperwork.
Filed important government documents obtaining crucial data.
Persistent in gathering the correct data that was needed.
Interacted with diverse communities around the City.
Bath & Body (Ford City Mall)Salesperson
Sep. 2009 - Aug. 2010Worked 3 levels of store greeted customers, restocked products and worked the register.
Ensured that assigned floor plans to co-workers on new product was in store was finished.
Sold our “item of the week” to many customers to achieve store quota.
Ensured that customers would leave satisfied with their product.
WalgreensSalesperson
Jan. 2005 - May. 2009Developed photo packages for customers’ special events such as graduation and prom.
Took notes for manager on important products what needed to be ordered.
Responsible for resetting aisles in the store according to the new promotional items.
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