Celeste Toledo - Recruitment Manager, H People Pty Ltd

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Work Background

CSAMW FoodOwner

Apr. 2024Philippines-Franchise Owner of the number one best-selling siomai brand in the Philippines - Master Siomai -Opened our very first food kiosk in April of this year -Our first Master Siomai food kiosk is located in Legazpi Albay just beside LCC Expressmart and Rizal Park offering dine in and take-out orders as well as large-quantities of frozen products -Handles a team of 5 which is composed of Service Crews and Inventory Controller -More upcoming franchises in the next 3-5years

H PeopleRecruiting Team Lead

Nov. 2023Brisbane, Queensland, Australia-Manages a team of 5 Candidate Managers -Work closely with BD to successfully onboard potential new clients -Handles hard-to-fill and niche roles -Responsible for maintaining and keeping communication with existing clients -Responsible for training new resourcers

H PeopleCandidate Manager

Jun. 2023Brisbane, Queensland, Australia-Founding employee -Responsible for fulfilling blue and white collar roles across all regions - South, East, West and North

AmazonHuman Resources Specialist - EU

May. 2021 - May. 2022-Handled the full-cycle onboarding process for UK joiners -Handled and responsible for resolving escalated tickets

ManpowerGroupRecruitment Lead

Dec. 2020 - May. 2021Philippines-Drive and lead the Fully Managed Services Recruitment team composing of 12 recruiters each handling several different accounts from varying industries and positions spanning from blue collar to rank and file to technical and niche roles up to senior and managerial level -Ensure efficient deployment of resources against hiring requirements -Ensure the necessary support and guidance are given to all my direct reports -Conduct regular audit and execute corrective action when there are call outs, non-compliance issues or related escalations involving direct reports -Responsible for maintaining our recruitment tracker, candidate database, and sending out bi-weekly report to our Director -Update current and design new recruiting procedures -Actively contribute to the implementation of strategic initiatives to improve outcomes for the client -Conduct job analysis based on organizational needs and market-based data -Keep track of recruiting metrics e.g time to fill and cost per hire -Work closely with Business Development team and is highly involved in closing out deals/projects with new and existing clients

Excelsure E-commerce SolutionsFounder and Marketing Strategist

Jan. 2020 - Dec. 2021VirtualExcelsure E-commerce Solutions is built and designed to help e-commerce business owners in creating brand awareness, launch campaigns, and increase their sales revenue through strategic marketing. What We Do: *Write content for social media pages, website, blogs that is sure to engage the audience *Promote products and services through powerful copy that connect and convert *Manage social media pages to nurture and maintain constant communication with the audience *Create and design website through Wordpress and Shopify *Craft proposals for possible partnership and collaboration with other businesses Whatever your need, our goal is to take out the burden and the time it costs you to market your products and or services without spending a dime on ads.

HPCitrix Support Engineer (Client Virtualization Services)

Jan. 2016 - May. 2018Philippines-Provide technical support for the virtualization and Citrix infrastructure of one of HPE's biggest clients (Commonwealth Bank of Australia) and its ASP customers -Played the role of levels 1 and 2 in which I was responsible for managing and resolving incidents regardless of the severity (P4-P1) -Assist more than a thousand users and on several occasions, VIPs, experiencing VDI and application issues through remote desktop and or via call -Responsible for processing and completing all Service Requests such as VDI onboarding and offboarding, VDI rebuilding, processing user access, application installation, and other ad hoc request -Responsible for ensuring daily health checks are monitored and done -Handle a few problem (Problem Management) and perform changes (Change Management) to the environment based on the agreed SLA -Provide maintenance; pre-emptive monitoring; management and support to more than 3000 VDI's -Involved in calls with different vendors such as Citrix, Microsoft, Liquidware labs, Netscaler, Verizon etc. for issues that are highly escalated -Other technologies exposed to and used: Liquidware labs (Stratusphere), Microsoft Hyper V, Virtual Machine Manager Console, ObserveIT, QARS, Appsense, Powershell, Netscaler, MyRas, Windows Server 2012 -Coordinate with different teams such as Wintel, Storage and Back Up, Database, SCCM, Security (McAfee), Service Desk, Network and Applications team for virtualization and Citrix related issues *Awarded and recognized as one of the Standout Performers within the Client Virtualization Services, Wintel and Engineering teams and was given an equivalent monetary reward. *Had been consistently receiving kudos for providing superior quality of work and customer service by the client and its customers.

HPTechnical Recruiter

Mar. 2015 - Dec. 2015Philippines-Single point-of-contact for all Global Service Desk accounts (10-12 accounts in varying industries) -Primary POC and responsible for the demand fulfillment of the following capabilities: End-Point Threat Management (Cybersecurity), Monitoring, Unix (Server Build), Wintel and Citrix Administrators on top of GSD accounts -Assist in the demand fulfillment of other Infrastructure and Technology Outsourcing capabilities such as Messaging and Collaboration, Storage and Back-Up, and SAP Basis Administrators -Assist in sourcing for some of the Application Services positions such as Software Engineers -Responsible for end-to-end recruitment process (Sourcing to Onboarding) for all requisitions assigned to me -Has an in-depth knowledge and understanding of technical jargons and technical requirements -Maintain and send recruitment reports on a weekly basis -Identify issues and challenges and recommend actions to hiring managers -Proficient in using boolean operators/boolean strings searches -Manage Fast-track events and Express referral -Well-versed in using Workday and Taleo *Was offered two different positions by two of the hiring managers I supported to join their team. I ended up choosing the job in IT as a Citrix Virtualization Administrator/Engineer.

AccentureRecruitment Assistant

Sep. 2012 - Dec. 2014PhilippinesDuring my first three months, I was assigned as the primary point-of-contact for all walk-in applicants in the recruitment hub, managing the traffic, answering queries, addressing some of the applicants' concerns and building rapport with candidates to provide superior quality of recruitment experience. I also assisted in administering online and pen & paper examination and scheduled applicants for final interview. After which, I was assigned to Sourcing team and was given the responsibilities of Jobstreet mining, cold-calling, and sending emails to active and passive applicants for all positions under Voice, Non-voice and Finance & Accounting. I was also tasked to send daily report out of all the candidates I was able to contact and qualify in accordance to hiring requirements. After spending 3 months in Sourcing team, I was assigned to facilitate and administer recruitment process during Career fairs and University hiring for another 3 months. For the remainder of my stay in Accenture I was given the opportunity to handle and help with the interview process and demand fulfillment for various positions for Voice, Non-voice and F&A.

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