Olivia Catalano - Manager, Finger Lakes Community Health

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Work Background

Finger Lakes Community HealthReproductive Health Program Manager

Jul. 2018New YorkManage Reproductive Health Program including policy, procedures, budget planning, quality improvement, grant applications, quality assurance, adherence to federal and state requirements for 8 locations Medical Chart compliance review and reporting, quality assurance projects Supervise a team of health educators and data specialist including, hiring, training, and staff development Analyze Data to inspect for quality and accuracy, improve data, transform into useful information to track program outputs

AmeriCorps: Rural Health Service CorpsPublic Health Project Assistant

Oct. 2022 - Aug. 2023Cortland, New York, United StatesSustained the Storytelling program through community education, presentations and interviews Organized and facilitated meetings for the Hunger Coalition Supported efforts towards addressing local food insecurity

Public Consulting GroupContact Tracer

Dec. 2020 - Jun. 2021New York, United StatesUtilized database to maintain covid documention and follow up care Informed individuals who tested positive of isolation requirements, and assisted with isolation logistics Survey symptoms, and referes to medical care as appropriate Identified close contacts and informed of covid exposure and need to obtain a covid test

Finger Lakes Community HealthHealth Educator

Oct. 2013 - Jun. 2018Finger Lakes, NYManaged daily operations of health program, increasing measurable outcomes Developed, implemented and overaw processes and frameworks for long- and short-term initiatives that addressed priorities Increased program outreach by 150% in 2 years Developed funding program to sustain future of program while reducing cost

Finger Lakes Community HealthCertified Application Counselor

Oct. 2013 - Apr. 2018Geneva, NYEnrolled uninsured/underinsured clients in insurance programs to cover their health care needs Built partnerships with community organizations to increase patient referrals to health center Presented at conferences on Affordable Care Act Insurance Coverage

Finger Lakes HealthCall Center Operator

Aug. 2012 - Apr. 2017Geneva, NYAnswered high-volume calls on a multi-line phone system Screened and directed calls for healthcare system, patient calls and after-hours care Took detailed messages, and forwarded telephone calls to the appropriate physician or team member

AmeriCorpsFamily Planning Health Educater (AmeriCorps Volunteer)

Oct. 2012 - Sep. 2013Bath, New York, United StatesFacilitated evidenced based (EBP) sex education curriculum with medical accuracy Promoted and engaged in meaningful outreach programs to community members, organizations, parents and professionals in prioritized zip codes in accordance with grant and work plan objectives Maintained community relationships by representing FLCH & AmeriCorps at community meetings, and engaging professionally with community stakeholders, organizations, youth, parents and professionals Coordinated and scheduled requests for programming via phone, email and in-person Collected demographic, monitoring and evaluation data from workshop and training participants