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Work Background
UX Manager / Product Manager, Design System
Indeed.comUX Manager / Product Manager, Design System
Jun. 2022 - May. 2024Led product design and management for the Experience Hub and Email Design System teams. • Transformed the design system documentation website into a company-wide platform with everything product teams needed to design and ship consistent experiences. • Integrated documentation CMS with Indeed’s internal AI platform. • Improved the discoverability of design system documentation resources by 30% over two quarters. • Combined over a dozen internal and third-party applications into a single Communications Hub. • Appointed to the Agile Transformation Leadership Board for Indeed’s Employer organization. • Mentored three fellow Indeedians through career transitions, providing advice and lending an ear.
Sr. Manager, Product Design
Dell TechnologiesSr. Manager, Product Design
Jul. 2019 - Jun. 2022Round Rock, TexasDirected a global team of 12 product and service designers, 3 content designers, and one researcher for the Dell Online Support team, creating best-in-class customer support experiences. • Implemented an iterative design sprint process involving design, product, engineering, and business stakeholders. Adopted by other teams and UX groups. • Developed the Design Sprint Playbook for product teams and arranged third-party training for all direct reports, resulting in the certification of five designers. • Leveraged AI to personalize the Dell support home page and create more relevant customer experiences. • Coordinated a cross-product initiative to combine multiple support products for small, medium, and enterprise businesses. • Contributed to Dell Design System v2.0 and developed a migration strategy for Support product teams to adopt the newest version.
Associate Director, Product Design
T3Associate Director, Product Design
Mar. 2006 - May. 2019Austin, Texas AreaCreative leadership for the largest agency accounts, including UPS, JPMorgan Chase, Home Depot, Ingram Micro, and Marriott across the Atlanta, Austin, Los Angeles, and New York offices. • Presented case studies to over 200 local designers at Adobe Xd’s Creative Jam, Austin, showcasing the benefits of implementing design systems • Streamlined UPS shipping user flow, resulting in a $157 million increase in revenue within the first year of launch. • Guided successful bids for organic and new business growth, totaling more than $11 million. • Rebranded Ink From Chase small business credit card and led site redesign for JPMorgan Chase. • Art direction, concepting, and UX for multiple award-winning Marriott campaigns and marketing sites for Ritz-Carlton Vacation Club, Spring Hill Suites, Courtyard, Fairfield Inn, and Renaissance. • Served a rare thirteen-year ad agency tenure as one of the longest-standing employees from Art Director to a senior agency leader. Recruited as first creative in the New York office.
Art Director
Tribal WorldwideArt Director
Mar. 2002 - Feb. 2006Greater Chicago AreaResponsible for art direction, illustration, website, and digital campaign development. • Design and development for Budweiser.com, CapnCrunch.com, and Gatorade.com. • London International Advertising Award Finalist for GetKidsInAction.org.
Art Director, Illustrator, and Developer
VariousArt Director, Illustrator, and Developer
Jun. 1998 - Mar. 2002Chicago, IllinoisFreelance designer, illustrator, and developer • Technical illustration for Robotix and Thomas & Friends toy brands. • Small business and real estate website design and development. • Designed and developed interactive, web-based games for clients

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