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Work Background
Indeed.comUX Manager / Product Manager, Design System
Jun. 2022 - May. 2024Led product design and management for the Experience Hub and Email Design System teams.
• Transformed the design system documentation website into a company-wide platform with everything product teams needed to design and ship consistent experiences.
• Integrated documentation CMS with Indeed’s internal AI platform.
• Improved the discoverability of design system documentation resources by 30% over two quarters.
• Combined over a dozen internal and third-party applications into a single Communications Hub.
• Appointed to the Agile Transformation Leadership Board for Indeed’s Employer organization.
• Mentored three fellow Indeedians through career transitions, providing advice and lending an ear.
Dell TechnologiesSr. Manager, Product Design
Jul. 2019 - Jun. 2022Round Rock, TexasDirected a global team of 12 product and service designers, 3 content designers, and one researcher for the Dell Online Support team, creating best-in-class customer support experiences.
• Implemented an iterative design sprint process involving design, product, engineering, and business stakeholders. Adopted by other teams and UX groups.
• Developed the Design Sprint Playbook for product teams and arranged third-party training for all direct reports, resulting in the certification of five designers.
• Leveraged AI to personalize the Dell support home page and create more relevant customer experiences.
• Coordinated a cross-product initiative to combine multiple support products for small, medium, and enterprise businesses.
• Contributed to Dell Design System v2.0 and developed a migration strategy for Support product teams to adopt the newest version.
T3Associate Director, Product Design
Mar. 2006 - May. 2019Austin, Texas AreaCreative leadership for the largest agency accounts, including UPS, JPMorgan Chase, Home Depot, Ingram Micro, and Marriott across the Atlanta, Austin, Los Angeles, and New York offices.
• Presented case studies to over 200 local designers at Adobe Xd’s Creative Jam, Austin, showcasing the benefits of implementing design systems
• Streamlined UPS shipping user flow, resulting in a $157 million increase in revenue within the first year of launch.
• Guided successful bids for organic and new business growth, totaling more than $11 million.
• Rebranded Ink From Chase small business credit card and led site redesign for JPMorgan Chase.
• Art direction, concepting, and UX for multiple award-winning Marriott campaigns and marketing sites for Ritz-Carlton Vacation Club, Spring Hill Suites, Courtyard, Fairfield Inn, and Renaissance.
• Served a rare thirteen-year ad agency tenure as one of the longest-standing employees from Art Director to a senior agency leader. Recruited as first creative in the New York office.
Tribal WorldwideArt Director
Mar. 2002 - Mar. 2006Greater Chicago AreaResponsible for art direction, illustration, website, and digital campaign development.
• Design and development for Budweiser.com, CapnCrunch.com, and Gatorade.com.
• London International Advertising Award Finalist for GetKidsInAction.org.
VariousArt Director, Illustrator, and Developer
Jun. 1998 - Mar. 2002Chicago, IllinoisFreelance designer, illustrator, and developer
• Technical illustration for Robotix and Thomas & Friends toy brands.
• Small business and real estate website design and development.
• Designed and developed interactive, web-based games for clients
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