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Work Background
BDOSenior Executive Administrative
Jul. 2023 - Jul. 2024Toronto, Ontario, CanadaIn my role as a Senior Executive Assistant at an accounting firm, I provided high-level administrative support to senior executives and partners, ensuring efficient operation and superior client service. Key responsibilities included: Calendar Management: Coordinated complex schedules for executives, including internal and external meetings, travel arrangements, and appointments to optimize time and logistical efficiency. Correspondence & Communication: Served as the main contact for executives, managing emails, phone calls, and written correspondence with clients, stakeholders, and team members. Drafted, proofread, and edited documents, reports, and presentations. Meeting Coordination: Organized and facilitated board meetings, client presentations, and team briefings. Prepared agendas, minutes, and follow-up action items to ensure effective communication and task completion. Travel Arrangements: Managed detailed travel itineraries, including flight bookings, accommodation, transportation, and necessary travel documents for both domestic and international trips. Project Support: Assisted with special projects, including financial reports, client onboarding, and internal initiatives. Ensured timely and high-quality project completion. Document Management: Handled sensitive and confidential information, such as contracts, tax documentation, and financial reports, maintaining meticulous filing and record-keeping in line with firm policies. Tax Return Preparation: Assisted with the preparation and filing of tax returns, ensuring accuracy and compliance with relevant tax laws and regulations. Client Relations: Cultivated and maintained strong relationships with key clients and stakeholders, delivering a high level of professionalism and responsiveness. Administrative Oversight: Provided guidance and support to junior administrative staff, overseeing their work quality and fostering their professional development.
Stifel Financial Corp.Executive Assistant
Mar. 2023 - Jul. 2023Toronto, Ontario, CanadaAs an Executive Assistant in the investment banking sector, I provided high-level administrative support to senior executives, ensuring smooth and efficient office operations. My role involved managing complex schedules, handling confidential information, and facilitating communication across various departments. I played a critical role in coordinating executive activities, preparing key documents, and supporting strategic initiatives to help drive the success of the organization. Key Responsibilities:
Calendar and Schedule Management: Coordinated and managed the executive's complex calendar, scheduling meetings, appointments, and travel arrangements to ensure efficient time management.
Client and Internal Communication: Acted as a liaison between executives and clients, handling inquiries and communications with professionalism and discretion. Document Preparation: Prepared, reviewed, and edited reports, presentations, and correspondence, ensuring accuracy and adherence to company standards. Meeting Coordination: Organized and facilitated meetings, including preparing agendas, taking minutes, and following up on action items to ensure timely completion of tasks. Travel Arrangements: Managed travel logistics, including booking flights, accommodations, and transportation, while ensuring all travel plans align with executive preferences and schedules.
Confidential Information Handling: Maintained confidentiality of sensitive information and provided administrative support in a highly regulated and confidential environment.
Miller Thomson LLPExecutive Administrative Assistant
Sep. 2022 - Mar. 2023Toronto, Ontario, CanadaAs an Administration Executive at Miller Thomson LLP, a leading law firm, I provided comprehensive administrative support to ensure the smooth operation of the firm’s daily activities. My role encompassed managing office procedures, coordinating between departments, and handling various administrative tasks critical to the firm's efficiency and effectiveness. I was instrumental in facilitating communication, organising documentation, and supporting senior staff in their legal and administrative functions. Key Responsibilities: Office Management: Oversaw daily office operations, including managing office supplies, coordinating maintenance services, and ensuring a well-organised work environment. Document Handling: Prepared, reviewed, and processed legal documents, correspondence, and reports, ensuring accuracy and compliance with legal standards. Scheduling and Coordination: Managed calendars for senior staff, scheduled meetings, and coordinated internal and external appointments to streamline operations. Client Interaction: Acted as the first point of contact for clients, handling inquiries, scheduling appointments, and providing professional assistance to ensure a positive client experience. Administrative Support: Provided administrative support to legal teams, including organising case files, preparing briefs, and assisting with research tasks to support legal proceedings.
permanent tsbMortgage Executive Assistant
Mar. 2019 - Jun. 2022IrelandIn my role as a Mortgage Administration Assistant in the banking sector, I managed a diverse set of responsibilities, including: Appointment and Meeting Coordination: Scheduled and organized appointments, team meetings, and virtual conferences, ensuring efficient use of time and resources. Calendar Management: Oversaw diary/calendar management for executives, prioritizing tasks and scheduling to align with organizational objectives. Research and Reporting: Conducted in-depth research, prepared comprehensive correspondence, and compiled statistical reports to support decision-making processes. Professional Communication: Managed inbound and outbound calls with a high level of professionalism, addressing client inquiries and resolving issues effectively. Information Handling: Screened and directed phone calls, emails, mail, and visitors, efficiently addressing information requests and ensuring smooth communication flow. Email Correspondence: Responded to emails promptly and professionally, maintaining clear and effective communication with stakeholders.
ClarksTeam Leader
Oct. 2012 - Nov. 2017County Dublin, IrelandAs a Team Leader, I effectively managed store operations and drove sales performance through strategic leadership and customer-focused initiatives. Key responsibilities included: Drove weekly sales targets through exceptional customer service and effective sales strategies. Supported daily operations, including staff training, Health and Safety compliance, and merchandising. Analysed sales performance data, managed stock control, and handled payroll responsibilities. Resolved customer complaints with professionalism and liaised with senior management to optimize store performance. Maintained high standards of product knowledge, upselling techniques, and efficient store management practices.
Classic Hits 4FMStudent Worker
Oct. 2013 - Oct. 2013IrelandRole: Production Assistant for Niall Boylan Show Managed listener calls and coordinated panel participation for the show. Assisted Producer Alex with preparation for the afternoon talk show. Edited advertisements and promotional content to enhance show quality.
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