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Work Background
Champion Virtual SolutionsOwner and Virtual Assistant
Jan. 2021Business support services for entrepreneurs and small businesses.
• Email management.
• Calendar Management.
• Project management.
• Managing implementation of systems and automation of
processes.
• Data entry.
• Customer service.
• Social media assistance.
• WordPress design/management.
TeamiTOperations Manager
Jan. 2019 - Dec. 2020Managed IT Solutions company. Management of operations and dispatching.
• Oversee all operational and dispatching procedures.
• Client Relations (ensuring clients are happy and manage
customer feedback & complaints).
• Managing technicians and ticketing system.
• Setup and implementation of workflow processes.
• Setup of Instagram account.
• Personal assistance to CEO.
JNZ Group PTY LtdOperations Manager
Dec. 2017 - Dec. 2018ITC Provider. Management of operations, technical teams, and retail shops.
• Manage all technicians & jobs (callouts, installations, repairs).
• Implement Operations Manual & System for Stores.
• Manage Website orders & deliveries.
• Virtual assistance to director.
• CRM system management.
• New product research.
• Assisting with social media accounts and postings.
• Basic Accounting (client invoicing, debt management,
commission, and targets).
• Client relations.
• Data entry.
• Supplier management & supplier account management.
Pickfords South AfricaShipping Coordinator
Jun. 2016 - Aug. 2017Epping, Cape Town- Prepare all documents for export shipments. - Maintain and service existing accounts - Invoicing on sea and air shipments.
- Prepare and submit monthly marine insurance reports. - Coordinate outbound household goods/personal effects shipments.
- Preparing job cards.
- Preparing instructions for container pick up, loading and delivery to port.
- Issuing of insurance certificates.
- Monthly reports on tonnage and invoicing.
- Handling all customer enquiries.
Crown Worldwide GroupOperations Manager
May. 2015 - Oct. 2015• Oversee all Operations facilities and coordination of
warehouse layout.
• Oversee the completion of all warehouse documentation
including all loading schedules.
• Managing all staff.
• Fleet management and route planning.
• Stock control.
• Maintaining good customer relations.
• Preparing documents for services/shipments.
• Loading and off-loading of containers.
Crown Worldwide GroupCustomer Service Administrator / Operations assistant
Aug. 2013 - Mar. 2015Cape Town Area, South Africa- Prepare all documents for air and surface household goods and personal. effects shipments. Route/Traffic and coordinate shipments from origin to final destination in a timely manner. - Maintain and service existing accounts. - Invoicing on surface, air, and storage shipments.
- Prepare and submit weekly reports to supervisor concerning shipment and billing activities. - Prepare all documents involved in any shipment. - Coordinate inbound/outbound household goods/personal effects shipments.
- Prepare costing sheet and costing of the job. - Prepare and present formal quotations to clients, using indicative techniques and structured approaches to enable successful negotiation with the customer. - Handling all customer enquiries.
- Operations: Preparing documents for services/shipments.
- Planning of routes, crew, packing and loading.
- Fleet management.
- Warehouse supervision.
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