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Work Background
GEODISSenior Information Technology Manager
Jul. 2022São Paulo, São Paulo, BrasilGEODIS is a global leader in transportation and logistics, dedicated to helping companies overcome their logistical challenges. At GEODIS, I led critical infrastructure stabilization and security projects, restructuring the support and infrastructure team and promoting integration between the United States, Brazil, and France. These projects significantly reduced system downtime, increased satisfaction among operational teams and senior leadership, and reduced operational costs. Consolidating telecommunication services and cost rationalization allowed for more effective investment planning. I managed the team through restructuring, bringing in senior personnel, continuous training, and strategic integration with business leaders, focusing on preventive actions and innovation opportunities. My responsibilities evolved from an operational role to a more tactical and strategic approach, always aligning IT with business objectives. My execution and leadership capabilities were fundamental in implementing a robust and scalable IT infrastructure. Implementing IT governance and information security processes increased service levels and system resilience. Focusing on strategic communication and relationships with senior leadership ensured constant alignment with global and local business objectives. I also applied OKRs to align the IT strategy with business goals and measure performance effectively. Key Achievements: -Led infrastructure stabilization and security projects.
-Restructured the support and infrastructure team.
-Promoted strategic integration between different regions.
-Implemented IT governance and information security processes.
-Developed effective investment planning and cost rationalization.
-Applied data analytics and business intelligence solutions.
IT Performance Transformação DigitalFounder and Senior Consultant Director
Feb. 2014São Paulo Area, BrazilIT Performance is a Brazilian company specialized in boosting operational efficiency and innovation by implementing agile practices and performance management. As Founder and Senior Consultant at IT Performance Transformação Digital, I developed strategies for new business models and advanced technological solutions, driving innovation and digital transformation projects. Under my leadership, the company grew revenue significantly, expanding its presence in service, industry, and e-commerce markets. I developed and motivated the team using participative leadership, agile frameworks, and intensive training, always with clear goals, OKRs, and a precise definition of objectives, roles, and responsibilities. My strategic vision allowed the creation of new business models, driving innovation and the development of advanced technological solutions. Implementing Lean Manufacturing and Lean Services practices resulted in continuous improvement in operational efficiency. I also utilized the CRISP-DM methodology for data mining and analytics projects, enhancing our decision-making capabilities. I employed various methodologies such as SCRUM, Kanban, Toyota Kata, Design Thinking, Customer Success, and Service Design to drive project success and customer satisfaction. Additionally, I applied data analytics and business intelligence to optimize performance and drive strategic decisions. Key Achievements: -Developed strategies for new business models and technological solutions.
-Drove innovation and digital transformation projects.
-Expanded presence in various markets.
-Implemented Lean Manufacturing and Lean Services practices.
-Integrated with international teams for synergy in projects.
-Applied CRISP-DM for data mining and analytics.
-Utilized SCRUM, Kanban, Toyota Kata, Design Thinking, Customer Success, and Service Design.
InovacademyFounder
Aug. 2014São Paulo, São Paulo, BrasilInovacademy is a platform with the mission to reduce the gap between academia and the market. It connects professionals seeking to advance their careers by developing or learning new skills and gaining experience through real projects and challenges proposed by companies. The platform uses an AI tool to form participant groups and offers a customized learning journey for skill development during the projects or challenges. At Inovacademy, I implemented training services for over 2000 students in 12 institutions, introducing an entrepreneurial mindset and future vision. The company's impact grew significantly in students reached year-over-year. I managed the team by applying agile frameworks and engagement strategies, ensuring alignment and trust. Under my leadership, Inovacademy positioned itself as a recognized educational innovation platform in the market, providing a strategic vision and educational innovation. My approach focused on innovation and entrepreneurship allowed the creation of a platform connecting students, universities, and companies, generating practical solutions for real problems. The application of project management and process methodologies, combined with adopting Lean Office, was crucial for optimizing operations and delivering high-quality results. I also utilized AI and data analytics to personalize learning journeys and improve outcomes. I applied OKRs to align team efforts with the company's strategic goals and measure progress effectively. Key Achievements: -Implemented training services for thousands of students.
-Positioned Inovacademy as a recognized educational innovation platform.
-Applied agile frameworks and engagement strategies.
-Developed a platform connecting students, universities, and companies.
-Adopted Lean Office practices for operational optimization.
-Utilized AI and data analytics for personalized learning.
Samba Instrumentos - e-commerce PercussãoBusiness Owner
May. 2020 - Apr. 2024São Bernardo do CampoI implemented and grew an e-commerce platform exclusively for Gope percussion instruments, achieving sales growth from zero to 700,000 BRL in 18 months, becoming the largest e-commerce platform for the brand in Brazil. With over 2000 orders delivered and expanded operations from São Paulo to the entire country, we established the only 100% online store and became the third largest buyer/seller of Gope products in Brazil in less than six months. Despite a lower management intensity compared to other experiences, I applied efficient and results-focused strategies, expanding market presence and brand recognition. My ability to identify market opportunities and develop sales strategies was essential for the rapid growth of the e-commerce platform. Implementing customer success and support practices ensured a high level of satisfaction and customer loyalty. Additionally, I developed strategic partnerships that expanded our reach and increased brand visibility. I applied OKRs to align our business strategy with growth targets and monitor performance effectively. Key Achievements: -Implemented and grew an e-commerce platform.
-Achieved significant sales growth and market presence.
-Developed strategic partnerships.
-Applied customer success and support practices.
ACE CortexProduct Owner
Jul. 2019 - Dec. 2019São Paulo, BrasilACE Cortex is an innovation consultancy that supports large corporations in implementing innovative practices, from strategy to execution. They specialize in performance optimization, cultural transformation, generating new revenue streams, and applying artificial intelligence for efficiency. With an approach that includes Open Innovation and Corporate Venture Capital, ACE Cortex also facilitates the creation of new businesses and helps companies adopt a culture of innovation through training and specific programs. At ACE Cortex, I helped a consulting team in the context of a customer project in the construction sector, going through all stages of new business development, from identifying the problem to validating the MVP and monetization. We validated personas, MVPs, and achieved service sales, demonstrating success in developing innovative solutions. I applied my leadership and project management experience in a team of five, ensuring alignment with strategic objectives through checkpoints and weekly presentations. The project evolved successfully, validating the hypothesis of creating a marketplace with the potential to boost the joint venture's growth. My ability to manage and lead cross-functional teams was essential for the project's success. Applying agile frameworks and design thinking methodologies allowed the creation of innovative, client-centered solutions. Additionally, I developed effective communication strategies that ensured alignment and collaboration with the joint venture's stakeholders. I applied data analytics to optimize performance and drive strategic decisions and used OKRs to align project goals with business objectives and measure outcomes. Key Achievements: -Led the project in the construction sector.
-Validated personas, MVPs, and achieved service sales.
-Created a marketplace with significant growth potential.
-Applied agile frameworks and design thinking methodologies.
SoftplanOperations Coordinator, Services, Cloud, SaaS, IT Infrastructure
Jun. 2015 - Oct. 2016Florianópolis Area, BrazilSoftplan is a Brazilian pioneer in software solutions promoting digital transformation across various sectors, especially in the public sector. With over 30 years of experience, the company develops technologies that simplify and optimize processes, significantly contributing to the administrative and operational efficiency of its clients. Additionally, Softplan stands out for creating integrated management platforms that assist in judicial administration, infrastructure works, and other essential administrative processes. I was responsible for the go-to-market and operations strategy for a spin-off within Softplan, unlocking critical projects and significantly increasing revenue. Results include generating 1.2 million BRL in the second half of 2015 and 5 million BRL in the second half of 2016. I managed the team by applying leadership, project management, and constant communication, positioning the company as a reference in management for fiscal attorney offices. Under my leadership, the team grew from three to over 20 people, supporting all sold projects. Implementing Lean Manufacturing and Lean Services practices resulted in continuous and significant improvement in operational efficiency. My strategic approach and focus on results allowed the delivery of complex projects within deadlines and budget. The application of agile methodologies and process management practices ensured operational optimization and client satisfaction. I developed a collaborative and high-performance work environment focused on innovation and operational excellence. I applied OKRs to align project goals with the company's strategic objectives and monitor progress. Key Achievements: -Developed the go-to-market and operations strategy for a spin-off.
-Unlocked critical projects and significantly increased revenue.
-Grew the team from three to over 20 people.
-Implemented Lean Manufacturing and Lean Services practices.
Noble GroupSenior IT Manager
Mar. 2007 - Feb. 2014São Paulo Area, BrazilNoble Group is a global supply chain and commodities management company. At Noble Group, I led the stabilization of infrastructure, restructuring the IT team, and supporting a 100% growth strategy over five years. Results include building a robust infrastructure, global integration, and supporting merger and acquisition projects, ensuring performance, security, and resilience. I managed the team with constant strategic alignment with IT and business leaders, achieving all growth targets. All business projects and asset implementations were successfully completed, supporting the company's growth and strengthening its market position. My ability to manage complex, large-scale projects was essential for the success of infrastructure and systems projects. Implementing robust IT governance and information security processes ensured system resilience and compliance. I developed effective communication strategies and strong relationships with global stakeholders, ensuring collaboration and alignment with strategic objectives. I applied OKRs to align IT projects with business goals and measure performance effectively. Key Achievements: -Stabilized infrastructure and restructured the IT team.
-Supported a significant growth strategy.
-Implemented IT governance and information security processes.
-Managed global integration and supported merger and acquisition projects.
Microservice Tecnologia Digital LtdaIT Coordinator
Oct. 2004 - Oct. 2007São Paulo Area, BrazilMicroservice is a company with 50 years of experience, known for innovation and specialization in various market segments. Initially a pioneer in optical disc production in South America, the company evolved to offer advanced and customized technological solutions. Its commitment to excellence and ethics in all operations positions it as a reliable market partner. Through strategic collaborations, Microservice continuously seeks to surprise and exceed market expectations, ensuring client satisfaction and trust. At Microservice, I stabilized the IT environment, implemented the new headquarters' infrastructure, and adopted ITIL practices. Results include the consolidation of structures, a cost reduction, and a significant increase in system performance, along with a reduction in failures and an increase in user satisfaction. I managed the team with close communication with managers and owners, developing new business and increasing productivity. Under my leadership, the company grew, acquired new clients, and positioned itself as a market reference. My leadership and strategic management capabilities were essential for implementing a robust and efficient infrastructure. Applying project management and process methodologies, combined with adopting Lean Office practices, was crucial for optimizing operations and delivering high-quality results. I developed a collaborative and high-performance work environment focused on innovation and operational excellence. I applied OKRs to align team efforts with business objectives and measure progress. Key Achievements: -Stabilized the IT environment and implemented the new headquarters' infrastructure.
-Achieved significant cost reduction and increased system performance.
ATIVA InvestimentosIT Coordinator
Dec. 1999 - Sep. 2004São Paulo Area, BrazilATIVA Investimentos is a securities brokerage firm with over 35 years of experience in the financial market, offering personalized solutions and qualified service. The company stands out for its conservative approach to wealth management, investing in training and development to ensure service excellence. With a mission to generate returns on its clients' assets ethically, ATIVA aims to be the most profitable brokerage in the market, prioritizing the satisfaction of clients, employees, and shareholders. For more details, visit ATIVA Investimentos. At ATIVA Investiments, I led technological innovation projects, integration with the Brazilian payment system, and office expansions. Results include significant growth and positioning ATIVA as a reference in business and technology. I developed the team with continuous training, ITIL adoption, and project management, aligning the company's goals and objectives. ATIVA evolved with growth, increased market share, and developed partnerships, boosting revenue and market recognition. My ability to identify and implement advanced technological solutions was crucial for the success of innovation projects. Applying Lean Manufacturing and Lean Services practices resulted in significant continuous improvement in operational efficiency. I developed effective communication strategies that ensured alignment and collaboration with the company's stakeholders. I applied OKRs to align IT projects with business goals and monitor outcomes. Key Achievements: -Led technological innovation projects and integration with the Brazilian payment system.
-Achieved significant growth and positioned ATIVA as a business and technology reference.
-Increased market share and developed partnerships.
-Implemented project management and Lean Services practices.
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