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Work Background
Fresh Start 13 LLCFresh Start 13 LLC Owner and Principle Consultant
Jun. 2023St Petersburg, Florida, United StatesAs the Owner and Principal Consultant at Fresh Start 13 LLC, I lead a consultancy focused on delivering innovative IT solutions, Agile transformations, and cybersecurity strategies. We specialize in helping organizations enhance operational efficiency through strategic project management and cloud solutions.
• Agile Transformation and Coaching: Guided organizations in adopting Agile and Lean practices, improving team productivity and process efficiency.
• Product and Project Management: Led complex projects from concept to delivery, aligning them with strategic objectives and ensuring successful execution.
• Cybersecurity and Compliance: Developed and implemented cybersecurity strategies, ensuring regulatory compliance and protecting sensitive data.
• Cloud Solutions: Delivered AWS expertise in cost optimization, application migration, and cloud integrations, reducing operational costs and improving infrastructure reliability.
• Strategic IT Solutions: Provided scalable IT solutions, including network administration, endpoint security, and IT infrastructure management. Key Achievements:
• Successfully consulted for clients including Nate Woodard LLC, Lightning Minds, Agile Brains, AJA Financial, and Anthem Health, delivering tailored solutions that improved performance and reduced costs.
• Implemented Agile frameworks such as Scrum and Kanban, improving team efficiency by 20%.
• Managed cloud infrastructure projects, reducing costs by 25% through optimized AWS solutions.
• Increased system uptime by 15% and reduced maintenance costs by 20% through strategic IT process improvements. Technical Proficiencies:
• Operating Systems: Windows, macOS, Linux
• Software Applications: Jira, Confluence, ServiceNow, Salesforce, Oracle ERP, SAP
• Cloud Platforms: AWS, Microsoft Azure, Google Cloud Platform
• Tools and Technologies: Agile, DevOps, Cybersecurity Tools, SQL, Hadoop
• Technical Skills: IT Strategy, Agile Coaching, Cybersecurity, Cloud, Stakeholder Engagement
Fresh Start 13 LLCAgile Scrum Master (Exelon)
Jul. 2022 - Jun. 2023New Jersey, United StatesResponsible for leading the AMI NJ utility team, implementing Agile methodologies, driving operational efficiency, and ensuring seamless integration of cybersecurity enhancements.
• Led the Advanced Metering Infrastructure (AMI) New Jersey utility team, implementing Agile methodologies to drive operational efficiency and ensure seamless integration of cybersecurity enhancements.
• Facilitated the adoption of 2-week sprints, applying servant leadership principles to enhance agility, resulting in a 20% improvement in project velocity and more efficient backlog management.
• Directed PMO functions to align Agile practices with organizational objectives, optimizing resource allocation and adherence to project timelines, particularly in cybersecurity and utility sectors.
• Implemented risk assessment and management strategies in utility projects, reducing project disruptions and safeguarding critical infrastructure, leading to a 15% decrease in risk-related incidents.
• Coordinated high-stakes cybersecurity enhancements with stakeholders and regulatory bodies, overcoming project scope and timeline challenges to successfully deploy the Meter Ping application across web, mobile, and Apple Watch platforms.
• Managed and resolved over 100 service tickets through the ServiceNow portal, enhancing system reliability and user satisfaction. Technical Proficiencies:
• Operating Systems: Windows 10
• Software Applications: Microsoft Teams, Microsoft Office 365 Suite (Word, Excel, PowerPoint, Outlook, SharePoint), Visio, Atlassian Suite (Jira, Confluence), ServiceNow
• Cloud Platforms: Amazon Web Services (AWS)
• Tools and Technologies: Agile methodologies (Scrum, Kanban), Waterfall methodologies, DevOps practices, CI/CD pipelines
• Technical Skills: Agile Coaching, Risk Management, Stakeholder Communication, Cybersecurity Compliance, Project Management
Fresh Start 13 LLCAgile Scrum Master (Con-Edison / Agile Brains Consulting)
Oct. 2021 - Jul. 2022United StatesResponsible for guiding the GTS team through the adoption of Agile processes, facilitating the transition from legacy systems to modern platforms, and ensuring compliance with energy sector cybersecurity regulations.
• Guided the GTS team through the adoption of Agile processes, facilitating the transition from legacy systems to modern platforms, and ensuring compliance with energy sector cybersecurity regulations.
• Successfully led the GTS Con-Ed team through a strategic transition to a 2-week Sprint Agile process, resulting in a 20% improvement in team velocity and enhanced project delivery efficiency.
• Spearheaded the critical transition of the Energy Trading and Risk Management system from the legacy IGS application to the Aligne system, achieving full implementation by the targeted deadline of March 31st, 2022.
• Enhanced PMO effectiveness by implementing Agile frameworks, leading to a 15% increase in cross-functional collaboration efficiency and full compliance with energy sector cybersecurity regulations.
• Implemented robust risk mitigation strategies for energy trading projects, identifying and addressing cybersecurity vulnerabilities, reducing potential data breaches and system failures by 25%.
• Managed the GTS Team’s transition to the Aligne application, optimizing asset management for traders and marketers and achieving a 30% improvement in transaction processing speed. Technical Proficiencies:
• Operating Systems: Windows 10
• Software Applications: Azure DevOps, ServiceNow, Aligne, IGS, Microsoft Office 365 Suite (Word, Excel, PowerPoint, Outlook, SharePoint), Microsoft Teams, Visio, Microsoft Project Cloud Platforms: Microsoft Azure
• Tools and Technologies: Agile methodologies (Scrum, Kanban), Waterfall, Energy • Trading and Risk Management (ETRM) systems, Cyber tools and standards, DevOps practices.
• Technical Skills: Agile Coaching, Risk Management, Defect Triage, Stakeholder Communication, Project Management, Change Management
Fresh Start 13 LLCSenior Scrum Master (Florida Blue / OPES Solutions)
Apr. 2020 - Sep. 2021Jacksonville, Florida, United StatesResponsible for spearheading the integration of agile methodologies within the End-to-End Contracting team and the broader PMO, focusing on enhancing project delivery efficiency and team productivity in healthcare IT projects.
• Spearheaded the integration of Agile methodologies within the End-to-End Contracting team and the broader PMO, focusing on enhancing project delivery efficiency and team productivity in healthcare IT projects.
• Successfully transitioned the End-to-End Contracting team to the Florida Blue Center of Excellence Agile process, significantly improving project delivery efficiency and effectiveness.
• Implemented Servant Leadership and effective facilitation techniques, resulting in improved team dynamics and productivity within the Agile framework.
• Increased the team’s velocity by optimizing backlog refinement processes through extensive grooming sessions, leading to a more streamlined workflow and a 25% increase in productivity.
• Played a pivotal role in the successful execution of the Siebel Retirement project, employing a hybrid Agile-Waterfall approach to integrate complex healthcare IT system requirements, resulting in a 20% reduction in project delivery time.
• Led the development of the FORCE app, involving multiple APIs and advanced security features, contributing to enhanced operational efficiency and product quality in healthcare IT projects. Technical Proficiencies:
• Operating Systems: Windows 10
• Software Applications: Rally, ServiceNow, Microsoft Office 365 Suite (Word, Excel, PowerPoint, • Outlook, SharePoint), Microsoft Teams, Visio
• Cloud Platforms: Microsoft Azure
• Tools and Technologies: Lean Agile methodologies, Waterfall methodologies, Scrum, Kanban, API integration, DevOps practices, CI/CD pipelines, Test-Driven Development (TDD)
• Technical Skills: Agile Coaching, Risk Management, Defect Triage, Stakeholder Communication, Project Management, Business Process Improvement, Healthcare IT systems
Fannie Mae / ConvergenzEPMO Program Manager
Sep. 2019 - Apr. 2020Washington D.C. Metro AreaResponsible for overseeing high-impact programs within the Planview Enterprise One framework, ensuring seamless execution of project activities and alignment with strategic goals.
• Oversaw high-impact programs within the Planview Enterprise One framework, ensuring seamless execution of project activities and alignment with strategic goals.
• Directed multiple programs, aligning them with organizational objectives and strategic plans.
• Developed and executed comprehensive project plans, integrating technical activities to achieve goals and responding promptly to changes in project scope and direction.
• Established effective communication with diverse clients, accurately understanding project specifications and delivering projects that met client demands.
• Championed EPMO initiatives in financial services, emphasizing superior program management, operational excellence, and strict compliance with regulatory requirements.
• Led the integration of Waterfall and Agile methodologies within the EPMO, creating a flexible hybrid project management environment that accommodated various program requirements while maintaining quality and timelines. Technical Proficiencies:
• Operating Systems: Windows 10
• Software Applications: Planview Enterprise One, Jira, Microsoft Office 365 Suite (Word, Excel, PowerPoint, Outlook, SharePoint), Microsoft Teams, Microsoft Project, Visio
• Tools and Technologies: Agile methodologies (Scrum, Kanban), Waterfall methodologies, Hybrid Project Management, PMO processes, Risk Management tools, Regulatory Compliance standards
• Technical Skills: Program Management, Risk Management, Stakeholder Communication, Regulatory Compliance, Project Planning and Execution, Change Management
Anthem Health / Apex systems Senior Scrum Master
Jul. 2018 - Aug. 2019Atlanta, GeorgiaManaged billing team resources transitioning into an agile process, enhancing transparency and delivering effective agile practices through servant leadership, facilitation, conflict resolution, continual improvement, and empowerment expertise.
• Managed billing team resources transitioning to an Agile process, enhancing transparency and delivering effective Agile practices through servant leadership, facilitation, conflict resolution, continual improvement, and empowerment.
• Implemented Agile practices in healthcare projects, optimizing risk management and ensuring compliance with health sector regulations, including data security and privacy standards, to strengthen PMO processes.
• Executed comprehensive risk mitigation strategies in healthcare IT projects, focusing on patient data security, regulatory compliance, and system integrity to minimize potential threats and ensure seamless service delivery.
• Utilized a hybrid methodology in billing system projects, combining Agile flexibility with Waterfall’s structured planning to ensure comprehensive risk management and adherence to healthcare compliance standards.
• Provided training and coaching to four startup teams on billing capabilities during the transition from Waterfall to Agile, fostering teamwork and facilitating the adoption of Agile methodologies. Technical Proficiencies:
• Operating Systems: Windows 10
• Software Applications: Jira, Confluence, Microsoft Office 365 Suite (Word, Excel, PowerPoint, Outlook, SharePoint), Microsoft Teams, Visio
• Tools and Technologies: Agile methodologies (Scrum, Kanban), Waterfall methodologies, Hybrid • Project Management, Risk Management tools, Healthcare IT systems, HIPAA compliance standards
• Technical Skills: Agile Coaching, Risk Management, Stakeholder Communication, Regulatory Compliance, Project Management, Change Management
SunTrust / ICOMNA IT Infrastructure Project Manager / Scrum Master
Mar. 2018 - Jul. 2018Greater Atlanta AreaResponsible for developing and implementing comprehensive project plans, business cases, and risk assessments for critical banking infrastructure projects at SunTrust Bank/ICONMA.
• Developed and implemented comprehensive project plans, business cases, and risk assessments for critical banking infrastructure projects, ensuring alignment with organizational objectives and regulatory compliance.
• Led Agile ceremonies and revitalized PMO methodologies, enhancing project delivery efficiency and team collaboration.
• Ensured compliance with financial regulations, including SEC and FINRA standards, safeguarding the bank against compliance risks.
• Managed a major $2.3 million infrastructure project, meticulously planning and communicating with stakeholders, delivering on time and within budget.
• Developed and managed Agile Kanban boards, improving work-in-progress tracking and project visibility for Virtual Desktop Infrastructure (VDI), Storage, and Offline files.
• Reviewed and enhanced business process improvement methods, streamlining product delivery and improving operational workflows. Technical Proficiencies:
• Operating Systems: Windows 10, Windows Server
• Software Applications: Rally, ServiceNow, Microsoft Office 365 Suite (Word, Excel, PowerPoint, Outlook, SharePoint), Microsoft Teams, Visio, Microsoft Project
• Tools and Technologies: Lean Agile methodologies, Waterfall methodologies, Kanban, Virtual Desktop Infrastructure (VDI), Storage Area Networks (SAN)
• Technical Skills: Agile Coaching, Risk Management, Stakeholder Communication, Regulatory Compliance, Project Management, Vendor Management, Business Process Improvement
Performance Food GroupIT Project Manager
Dec. 2017 - Feb. 2018Glen Allen, VA• Directed IT programs and projects at Performance Food Group/C2Hire LLC, overseeing infrastructure and SDLC initiatives to enhance salesforce support and customer engagement.
• Directed IT programs and projects, overseeing infrastructure and SDLC initiatives to enhance Salesforce support and customer engagement.
• Streamlined project delivery processes by optimizing resource utilization and implementing strategic approaches, leading to 15% cost savings.
• Managed PMO activities in the food distribution sector, aligning IT project management practices with strategic business objectives and ensuring compliance with cybersecurity regulations to safeguard sensitive data.
• Navigated complex SDLC applications using hybrid Waterfall and Agile methodologies, resulting in a 20% reduction in project timelines with high standards of regulatory compliance and quality.
• Optimized mobile NCR application upgrades, introducing a new price override feature that improved sales operations and increased revenue by 10%, enhancing customer engagement.
• Spearheaded the migration of the SAP JP Morgan vendor payment system, designing and implementing a new system with enhanced performance, resulting in a 25% increase in transaction processing.
• Integrated Rocket utility software into the IBM iSeries LPAR and upgraded Aldon, enhancing system efficiency and reliability, leading to a 30% reduction. Technical Proficiencies:
• Operating Systems: IBM i (System i), Windows Server
• Software Applications: SAP ERP, Salesforce CRM, Aldon Lifecycle Management, NCR Mobile Applications, Rocket Software, JP Morgan Vendor Systems, Microsoft Office 365 Suite, Microsoft Teams, Visio
• Tools and Technologies: Agile & Waterfall methodologies, SDLC, Project Management Tools, Cybersecurity Tools, IBM iSeries Technologies
• Technical Skills: Project Management, Risk Management, Communication, Cybersecurity, Systems Integration, App Optimization, Vendor Payment Systems Migration, Change Management
Capital OneSenior Scrum Master
Sep. 2016 - Dec. 2017United StatesImplementing Agile methodologies and overseeing project management office (PMO) efforts for cloud migration and data center applications, ensuring regulatory compliance and continuous improvement in project execution and delivery.
• Led cross-functional IT teams, implementing Agile methodologies and overseeing PMO efforts for cloud migration and data center applications, ensuring compliance and improvement.
• Advised teams on optimization, aligning technological capabilities, resulting in a 15% increase in project efficiency and a 10% boost in team productivity.
• Agile ceremonies standups, sprint planning, grooming sessions, retrospective—using Jira for story management and impediment resolution, leading to a 20% reduction in cycle time and a 25% increase in sprint velocity.
• Guided adoption of SAFe (Scaled Agile Framework), enhancing project execution and increasing delivery success rate by 30%, while improving stakeholder satisfaction by 15%.
• Developed instructional documents for IAM Scrum Masters to create detailed cycle time metric reports, improving data accuracy by 20% and reporting efficiency by 15%.
• Led migration of data center applications to AWS and Azure, reducing operational costs by 25% and enhancing system scalability and reliability by 20%. Technical Proficiencies:
• Operating Systems: Windows 7, Windows 10, Windows Server 2008
• Software Applications: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Microsoft Project, Microsoft Visio, Jira, Confluence, Oracle Database, SQL Server, Microsoft SharePoint
• Cloud Platforms: Amazon Web Services (AWS), Microsoft Azure
• Tools and Technologies: Agile methodologies (Scrum, SAFe), Waterfall methodologies, Project • Management Professional (PMP) practices, ITIL Framework, DevOps practices, Data Center Migration, Enterprise Data Management (EDM) tools
• Technical Skills: Project Planning and Scheduling, Risk,Communication, Cloud Migration, Agile Coaching, Data Governance, Continuous Improvement
Capital One / S3Scrum Master / Senior Project Manager VDI Infrastructure
May. 2015 - Sep. 2016Virginia, United States• As the Senior Project Manager for the Desktop Management Integration and ING Direct Integration projects, I was responsible for overseeing critical infrastructure initiatives, ensuring smooth transitions, and delivering on time and within budget. These projects involved managing large-scale desktop integrations, stakeholder communication, and compliance with regulatory requirements.
Directed the Desktop Management Integration project, managing a $2.8 million budget to integrate key components, including help desk, field services, executive support, printing services, and Microsoft System Center Configuration Manager (SCCM). Improved desktop management efficiency and streamlined operations, reducing miscommunication by 15% and improving timeline adherence by 25%.
Managed the ING Direct desktop integration for 1,800 users, ensuring full compliance with FCC regulations. Enabled seamless remote functionality for ING executives visiting Capital One sites, allowing access to both networks, which ensured business continuity prior to full integration.
Scheduled project timelines and milestones using Clarity PPM and Microsoft Project, resulting in a 20% reduction in project delays improving alignment with business objectives.
Delivered status reports and risk analyses to stakeholders, improving transparency and engagement, which led to a 30% increase in stakeholder satisfaction and 25% improvement in project visibility.
Monitored and tracked project milestones for both projects, ensuring timely delivery and a well-managed project lifecycle. Technical Proficiencies:
Operating Systems: Windows 10
Software Applications: Atlassian Suite (Jira, Jira Align, Confluence), ServiceNow, Clarity PPM, Microsoft Office Suite
Cloud Platforms: Amazon Web Services (AWS)
Tools and Technologies: Agile methodologies, SCCM, Networking, Risk Management
Technical Skills: IT Project & Program Management, Incident Management, Stakeholder Communication, Regulatory Compliance, Team Leadership
Verizon Business MarketsSenior Telecommunications Project Manager
Nov. 2012 - May. 2015Virginia, United StatesAs a Telecommunications Project Manager, I was responsible for leading complex telecommunications initiatives, including the provision of Gateways for Capital One PPC 5 & PPC 6 and the Cisco Unity Project for global voice delivery upgrades, ensuring adherence to project management best practices, timelines, and budgets.
• Managed the Gateway provision project for Capital One PPC 5 & PPC 6, ensuring seamless integration with the Nortel 2100 IP PBX system, improving telecommunications infrastructure reliability, which led to a 20% improvement in call quality and a 15% reduction in system downtime.
• Led the Cisco Unity Project, a global voice delivery upgrade initiative with a $1.8 million budget, completing the project on time and within budget, resulting in a 25% increase in voice delivery efficiency and a 30% improvement in user satisfaction.
• Oversaw the decommissioning of multiple Verizon Voice gateways, managing logistical and technical aspects to ensure a smooth process, leading to a 20% reduction in infrastructure maintenance costs and a 15% increase in network reliability.
• Developed and delivered regular status reports, documentation, and presentations to stakeholders, ensuring clear communication and transparency throughout the project lifecycle, resulting in a 20% increase in stakeholder satisfaction and a 25% improvement in project visibility. Technical Proficiencies
• Operating Systems: Windows 7, Windows XP
• Software Applications: Atlassian Suite (Jira, Jira Align, Confluence), ServiceNow, Google Professional Suite
• Cloud Platforms: Amazon Web Services (AWS)
• Tools and Technologies: Lean Product Discovery, Agile methodologies, Cisco Unity, Nortel 2100 IP PBX, Voice Delivery Systems
• Technical Skills: Agile Coaching, Risk Management, Telecommunications Infrastructure, Voice Delivery, Project Management
Capital One / CollaberaSenior Project Manager PDM Infrastructure
Dec. 2011 - Nov. 2012Project manager for major integration of ING Direct projects from initiation to close. Providing schedules, risk analysis while working through problems and applying solutions to deliver on time and within budget.
• Managed an integrated schedule with a budget of $2,800,000 with 1800 ING Direct users to successfully deliver desktop integration project that enabled Capital One to deliver on time in accordance with FCC regulations
• Enabled remote functionality for ING Direct executives visiting Capital One sites on loaner laptops allowing access to both Capital One network and ING Direct network prior to full integration • Track and monitor Clarity project milestones and deliverables to the Microsoft project schedule insuring a timely and well managed project
TMG Health / VisalignIT Project Manager
May. 2011 - Oct. 2011Pennsylvania, United StatesAs the IT Project Manager, I was responsible for leading the Unified Call Center upgrade and overseeing Enterprise Data Management (EDM) initiatives to improve operational efficiency and data accessibility across the organization.
Developed the project schedule for the $5 million Unified Call Center upgrade, ensuring timely completion and alignment with business objectives, resulting in a 95% on-time completion rate and a 10% increase in call center efficiency.
Created comprehensive scope statements, risk assessments, and communication plans, effectively aligning stakeholders with project goals, leading to a 20% improvement in stakeholder engagement and a 15% increase in project success rate.
Spearheaded EDM initiatives, selecting processes, technologies, and resources to enhance data management capabilities across the organization, resulting in a 25% improvement in data accuracy and a 20% increase in data accessibility.
Developed a project plan for the refresh of all desktops in the call center and for remote workforce teams, optimizing technology infrastructure, resulting in a 30% reduction in desktop-related issues and a 25% increase in user satisfaction. Technical Proficiencies:
Operating Systems: MacOS, Windows 11, Windows 10
Software Applications: Atlassian Suite (Jira, Jira Align, Confluence), ServiceNow, Google Professional Suite
Cloud Platforms: Amazon Web Services (AWS)
Tools and Technologies: Lean Product Discovery, Agile methodologies, Data Engineering tools
Technical Skills: Agile Coaching, Risk Management, Cybersecurity Compliance, Data Management, Stakeholder Communication
U.S. Air Force ExplorersTechnical Data Systems Analyst
Jun. 1986 - Jun. 1989Okinawa, Okinawa, Japan
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