Hiba Hamzeh

Operations coordinator (Area Manager) @Action Against Hunger

JordanHR GeneralistHR Business PartnerHR consultant🗿 HR🧨 ConsultingHR DirectorRecruiterTraining&Development Specialist

Action Against Hunger has continued to maintain its commitment to ending world hunger through various initiatives and operations. As the Operations Coordinator, Hiba Hamzeh has played a pivotal role in managing and coordinating these efforts. Her leadership has seen an increase in efficiency and effectiveness in the delivery of services, with significant improvements in the areas under her management. She has successfully fostered partnerships with local communities, increasing the reach and impact of the organization. Despite challenges such as resource constraints and logistical difficulties, Hiba has demonstrated resilience and adaptability, ensuring the continuity of operations. Moving forward, her focus will be on further improving operational efficiency, expanding partnerships, and innovating solutions to overcome ongoing challenges.

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Work Background

Acción contra el HambreOperations Coordinator (Head of Base)

Mar. 2023Zahlé District, Beqaa Governorate, LebanonI am an Operations Coordinator and Head of Base with a strong track record in managing and executing complex humanitarian programs in challenging environments. My experience in the Bekaa region, a critical area for refugee support, has honed my skills in operational management, program deployment, stakeholder engagement, and effective negotiation. I am adept at aligning program strategies with organizational goals while addressing the urgent needs of refugees and internally displaced persons with utmost precision and empathy. My expertise extends to managing medium to large financial portfolios, ensuring seamless program design implementation, and engaging in high-level negotiations with a diverse range of stakeholders. I am skilled in securing field access, establishing solid relationships with local partners, and maintaining the safety of both staff and operations. Renowned for my ability to swiftly set up emergency programs, I am also responsible for overseeing financial management on a base/ region level, ensuring strict adherence to donor guidelines and promoting sustainable resource use through strategic procurement and supply chain oversight. I take pride in fostering team development, providing continuous coaching, capacity building, and career progression opportunities. My unwavering commitment to excellence drives me to lead teams and projects that deliver impactful results in the most demanding humanitarian settings. #WASH #Nutrition #FSL #Basic Assistance #Cash interventions #Emergency response (COVID19, CHOLERA, Extreme weather conditions, waterbrone diseases) #IDP emergency Response #collective shelters set up and assistance #refugees

Acción contra el HambreInterim Operations Coordinator (Head of Base)

Oct. 2022 - Apr. 2023Zahlé District, Beqaa Governorate, Lebanon

Acción contra el HambreHR Coordinator/ Lebanon

May. 2019 - Mar. 2023LebanonReporting to Deputy Country Director. • In charge of the design and implementation for the missions’ annual HR strategy. •Advise the mission on the organization structure and structure efficiency. •In charge of International and national Compensation and benefits in the mission. •Advise the mission on performance management and capacity development for employees and validation for employees’ internal mobility and acting opportunities. •Advise the mission of different hiring processes and procedures and lead on the mission’s recruitment of national and expatriate staff. •Mission focal point for duty of care and safeguarding and in charge of the roll out of relevant initiatives in collaboration with HQ. •Advise the management on disciplinary actions and validation of disciplinary committees. •Ensure proper facilitation and validation of the work permit and residency processes. •Ensures the mission implements comprehensive HR policies and procedures and remains compliant with local labor law. • in charge of drafting HR new policies and updating existing ones including COVID-19 response. •Ensures HR administration is accurately maintained as per ACF and local regulations for personnel files, employment contracts, organograms, and HRIS. •Plan the mission personnel and workforce planning in compliance with budget and donor forecast. •Oversee the induction and onboarding process on a mission level.

Norwegian Refugee CouncilRegional HR Coordinator - Compliance

Sep. 2018 - Apr. 2019Amman Governorate, JordanHR Systems and Compliance • Support in the development and implementation of standard filing and referencing systems, which ensures that complete documentation exists for all HR and recruitment processes. • Assist in monitoring compliance in the implementation of NRC’s policies, procedures and controls for the storage and recording of HR and Recruitment information through regular spot checks. • Support the role out of the Document Management System and develop systems for ongoing maintenance. • Act as focal point and champion for Office 365, the Filing Tree and HR Groups, providing support, guidance and training. • Support in developing standardized approaches for the Filing Tree across the region, liaising with CO focal points as appropriate. • Provide support in ensuring compliance with the General Data Protection Regulations in the storage and processing of HR information. • Support in developing procedures and templates for information management within HR systems. • Work with the RHHR and Compliance Unit to provide support and follow up on identified areas for improvement, non-compliance and the implementation of the action plans. • Contribute to the development of SOP’s, audits and self-checks to improve and guide on due diligence in HR and recruitment processes. • Support on developing systems for the collection and reporting of data for HR reporting and metrics. Provide information for tracking purposes and regional ‘dashboards’. • Act as key focal point for MERO in the procurement and implementation of a HRMS, working with CO’s and HO to collect and disseminate feedback. HR and Training • Contribute to the development and delivery of technical trainings within the HR team, specifically recruitment tools and competency based interview skills, and support on NRC Way II as a secondary facilitator. • Provide surge support to MERO recruitment and CO’s where capacity allows.

Norwegian Refugee CouncilRegional HR Coordinator - Recruitment ( Palestine, Libya & Middle East Regional Office)

Feb. 2016 - Aug. 2018Amman Governorate, Jordan1. Advise Regional Director and Country Directors on personnel planning and manage recruitment processes for senior national and international staff 2. Advise on HR synergies across region and country programmes, e.g. recruitments, job rotations, gap fillings, internal secondments 3. Train and mentor HR staff in the region on NRC’s HR policies, strategies and systems 4. Contribute the discussion on HR initiatives related to the regional strategy and Country programme specific strategies 5. Contribute to implementation of global HR initiatives from Head Office 6. Provide quarterly HR analysis and statistics for the Regional Head of Recruitment. 7. Share best practises on operative HR issues with other HR staff in NRC. 8. Contribute to the strategy process for HR Global and take part reference groups for new HR initiatives or thematic issues established by HR Global 9. Carry out other duties of temporary character appointed by line manager

Norwegian Refugee CouncilRegional HR Officer (Palestine, Lebanon, Jordan, Iraq, & Turkey)

Aug. 2014 - Jan. 2016AmmanRecruitment:  Reviewing recruitment requests and job descriptions and liaise with the recruiting managers across the region on required changes/ amendments for the requested position.  Advertising positions, longlisting, administer testes, booking interviews, filing on the system (webcruiter and Dropbox).  Making interviews and participate in the selection of the candidate.  Making reference checks.  Preparing and sending job offers.  Preparing and sending contracts.  Establishing and updating recruitment tracking system.  Creating internal recruitment SOP’s in the department. Training:  National trainer for the induction package for NRC national staff in the ME region.  Coordination and facilitation of induction for senior staff.  Establishing administration system for the inductions, and seminars. Personnel:  Process monthly payroll salary.  Keep personnel files updates and according to internal policies and local labour law  Process monthly social security  Keep updated databases for national and international contracts, contract extensions.  Acting OIC when needed.  Act upon resignation letters and employees exits.

Norwegian Refugee CouncilSenior Administration Assistant/ Acting HR Officer

Apr. 2013 - Aug. 2014AmmanResponsible for external correspondence with external parties (governmental, agencies, etc.) Preparing the office/boardroom for meetings, conferences and other events. Assist HR in all internal/ external workshops (training), events for all related arrangements and services. Manage Document controlling within the Administration. Process expat residence permits and Visas for visitors. Sending receiving, distributing and filing incoming and outgoing faxes, letters and other documents Arranging and following up the travel and hotel reservations, conference arrangements and transportation. Administration SOP's

The International Training InstituteOperations Manager

Jun. 2011 - Apr. 2013Jordan, Amman1- Coordination and Supervision: Coordinate, manage and monitor the ongoing training process in the organization. 2- Best Practices: Improve processes and policies in support of organizational goals. Implement organizational policies and procedures. 3- Communication: Facilitate coordination and communication internally and externally. 4- Marketing and Customer Service: customer support. Support marketing activities. 5- Planning: planning for future training courses, materials, instructors and other related issues. Also preparing necessary proposals and outlines. 6- E-Marketing: creating face book page, improving and editing website content in English and in Arabic. www.itijo.net 7- International Relations: winning an international academic accreditation for the institute from an American organization (International Accreditation Organization IAO). Also winning the agency of a certification registrar body in the U.K, in addition to signing cooperation contracts with different training organizations in Libya, Egypt, and Iraq. 8- Improvement of marketing tools: Editing the company’s profile and training plan for the year of 2013.

American Near East Refugee Aid)/ USAIDAdministrative Assistant

Feb. 2009 - Feb. 20101. Reception: • Answer general phone inquiries using a professional and courteous manner • Direct phone inquiries to the appropriate staff members • Reply to general information requests with the accurate information • Greet clients/suppliers/visitors to the organization in a professional and friendly manner 2. Office administration: • Use computer word processing, spreadsheet, and database software to prepare reports, memos, and documents • Sort incoming mail, faxes, and courier deliveries for distribution • Prepare and send outgoing faxes, mail, and courier parcels • Forward incoming general e-mails to the appropriate staff member • Purchase, receive and store the office supplies ensuring that basic supplies are always available • Code and file material according to the established procedures • Update and ensure the accuracy of the organization's databases • Back-up electronic files using proper procedures • Provide administrative support to management and other staff • Make travel, meeting and other arrangements for staff • Follow up with local partners

BNCS Charitable SocietyProgram Assistant

May. 2007 - Feb. 20091- Community outreach: identifying potential community partners, building Strategic relationships, Making field visits and communicating with local beneficiaries. 2- General administrative support: preparing weekly, monthly, and quarterly reports, e-mails and correspondence, filing projects documents.

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