Marko Nikolić - data analyst, Valcon

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Work Background

ValconData Analyst

Nov. 2022Belgrade, Serbia

Mirus AustraliaBusiness Analyst

Nov. 2020 - Nov. 2022Belgrade, Serbia Analyzing clients’ financial and workforce data and preparing reports and analysis to provide insight and assist clients in making business decisions.  Producing and distributing weekly, monthly, and quarterly reports using Power BI that measure KPI metrics and clients’ performance.  Collaborating with sales and development teams to bridge clients’ needs and new product features.  Preparing quarterly and annual pricing reports that measure and compare accommodation pricing of our clients and their competitors.  Providing CRM system support and performing ad-hoc analysis as per requests in HubSpot for aged care clients and partners that are using Mirus’ software solutions for admissions, revenue, and workforce management.  Optimizing and improving internal processes and automating reports in Excel to free up time for client work.

Johnson & JohnsonData Analyst

Jun. 2018 - Jun. 2020Serbia Managed customer database for Central Eastern Europe and worked in a strategic team of 6 people in establishing, maintaining, and improving the process of obtaining and storing customer data which includes details of healthcare professionals and healthcare organizations.  Coordinated Salesforce system implementation in 7 CEE and SE countries and provided CRM support to sales teams in additional 5 CEE countries.  Prepared weekly and monthly analysis and reports using Excel and organized weekly meetings with 6 sales teams of 10+ people in Slovenia and Croatia to communicate insights and opportunities.  Prepared dashboards using Tableau for senior management on CEE and EMEA level to share insights that include qualitative and quantitative analysis and measure KPI metrics.  Collected financial data from 12 CEE countries to analyze, organize and prepare data for an annual report that discloses all financial transactions between Johnson & Johnson and healthcare organizations in CEE.  Cooperated with different teams in CEE and EMEA whenever customer data is in scope and effectively managed time and prioritized tasks.

Johnson & JohnsonJr Data Analyst

Oct. 2017 - Jun. 2018Belgrade, Serbia Gathered, organized, and analyzed medical devices data from different sources to support the development of a business intelligence software that streamlined internal regulatory processes, tracking, reporting, and analysis of regulatory data including product registration, health authority interaction, document management, communication, and business analytics.  Identified and eliminated erroneous or inconsistent data to effectively complete milestones and meet deadlines.  Prepared presentations and shared progress and insights in stakeholders’ meetings.

Northwest UniversityGym Supervisor

May. 2015 - Aug. 2017Kirkland, Washington Monitor incoming guests Provide safety and oversight of gym equipment being used Customer service to on average 100 individuals per day Open, close and clean

Northwest UniversityStudent Intern

Jan. 2015 - Aug. 2016Kirkland, WAThe College of Adult and Professional Studies (CAPS) program is fully-credentialed program and is designed specifically for men and women with busy lives. This is a new program to Northwest University and I was a part of furthering the mission of CAPS. Support to professors, faculty and students entering the program Content upload and editor to Discovery (virtual classroom) Researched and verified textbooks for students to use Co-create syllabuses for business, ministry and psychology courses Advisor to CAPS students - listen and resolve classroom issues and course load Admin to office duties

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