Salmon (Fintech Holdings Ltd)Business Process Manager / Digital Transformation Manager
Dec. 2023 - Dec. 2024Taguig, National Capital Region, Philippines- Led 40+ sales managers and 10+ team members from two other departments through process change initiatives, driving their alignment and engagement in the change management efforts.
- Boosted team sales by fine-tuning performance metrics, overseeing sales operations, and implementing systems for tracking progress and quality in the sales fintech and POS business, enabling smarter decision-making and timely interventions.
- Redesigned and significantly enhanced the mass hiring process, increasing recruitment capacity by over 400%, up to 600 people per month, while reducing costs and manpower requirements.
- Automated numerous subprocesses, streamlining operations and increasing overall efficiency, leading to a more agile and responsive business environment.