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Work Background
AeroVironmentSenior Systems Administrator II - Mac
Oct. 2023 - Mar. 2024Coordinated and managed the build process for Jamf server migration, ensuring efficient deployment of Macs in compliance with organizational policies. Ensured devices met stringent compliance requirements of CMMC level 3, and NIST 800-171. Provided Tier 2/Tier 3 engineering support for operational mobile solutions, resolving IT incidents promptly to maintain seamless operations. Collaborated with intra-departmental teams to conduct testing, create documentation, and manage configuration of mobile solutions, ensuring high-quality deliverables within required timelines. Managed the vendor relationship with Jamf from initial engagement to project completion, ensuring effective collaboration, and timely resolution of issues.
MedMenSenior Support Analyst, Apple Platform
Jun. 2021 - Sep. 2023Culver City, California, United StatesResident Apple Platform Expert, supporting MedMen by providing technical expertise, guidance and strategic recommendations with relation to the Apple platform. Investigate, analyze, and resolve technical issues specific to the Apple platform, building automation as appropriate. Develop and maintain solutions that facilitate the rest of the IT team's ability to resolve issues on the Apple platform efficiently. Develop and maintain Apple device deployment automation architecture. Ensure security of the Apple platform spanning Corporate and Retail with Jamf Pro and MDM by keeping MedMen up to par with industry best practices, evaluating emerging technologies, and ensure technical solutions are compatible with MedMen's business needs and strategic objectives.
MedMenSenior Support Analyst
Apr. 2019 - Jun. 2021Culver City, CaliforniaResident macOS expert and driving force behind implementing management of macOS fleet. Standardized macOS environment as principal JAMF Administrator. Developed Proof of Concept for JAMF in MedMen's IT environment. Designed, built, tested, deployed and documented MedMen JAMF instance. Works hand in hand with other members of the Technology Team to develop version control, access control, and policy/profile update controls. Shaping the future of MedMen's macOS environment by leveraging automation to remain responsive to the needs of the business.
MedMenSupport Analyst
Sep. 2018 - Apr. 2019Culver City, CaliforniaFront Line Support for MedMen corporate and retail employees. Responsible for monitoring ticketing queue, managing open incidents, and resolving tickets in a timely fashion. Configure accounts and computers for new hires, manages permissions for current staff, terminate account access and manage data of departing staff. • Participated in 24x7 on call rotation to support MedMen's business needs.
• Worked to expand MedMen retail locations to 32 from 15.
• Supported up to 1400 employees company wide. • Wrote and updated mission-critical documentation. • Supported launch of retail delivery service for 18 locations.
• Participated in IT onboarding of new employees.
• Participated in company wide IT security initiatives such as enabling full disk encryption and firmware passwords fleet wide.
iconmobile groupIT Administrator
Sep. 2016 - Sep. 2018Santa Monica, CaliforniaLeading SOX compliance and security efforts in the US as part of an international team based in Berlin and manage day-to-day IT requirements of 70 users in New York, Detroit and Los Angeles, with remote employees in Austin, Portland, London and Shanghai.
• Work directly with designers and developers on technical demo projects that Fortune 50 companies utilize for internal and trade show purposes.
• Run security and access audits, assess results and make all applicable changes to policies and procedures.
• Identify, track and resolve issues with IT infrastructure and associated services.
• Develop budgets, negotiate service contracts and manage asset inventory within a $200k yearly operating budget.
Hauser & WirthIT Manager
Mar. 2013 - Aug. 2016Greater New York City AreaMaintained IT needs for 70 users between two New York City locations as part of a global team with locations in Zurich, London, New York and Los Angeles.
• Management of internal and external services, hardware/software deployments, project management, maintenance, updating documentation and day-to-day support.
• Designed the IT infrastructure of Hauser & Wirth Art Gallery (Los Angeles) and managed its progress remotely.
• Worked with world renowned artists and their studios regarding IT requirements for art shows in 2 New York Hauser & Wirth’s galleries and 2 yearly Art Fairs (Frieze – NY, Art Basel – Miami Beach).
Apple RetailMac Genius
Jun. 2007 - Mar. 2013Administered thoughtful advice and hands-on support at the Genius Bar in 2 retail stores (The Westchester and Grand Central.)
• Diagnosed and repaired hardware/software issues at the Genius Bar, providing superior customer service and support.
• Responded and adapted to developing challenges under pressure to calmly develop workable solutions in a timely manner.
• 87% lifetime net-promoter score, peer mentor, selected for “Bar Talk” technical lecture featuring Apple Engineers.
FreelanceConsultant
May. 1996 - Dec. 2007Greater New York City AreaProvided on-site and remote support to high profile clients, within a variety of industries, assisting with both Windows and Mac OS technical issues.
• Designed and implemented large-scale wireless networks and storage, security systems and remote backup solutions.
• Researched new technologies and determined how to successfully present findings for client consideration.
• Analyzed, created and carried-out methods to reduce time required to remove viruses and spyware from client computers.
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