Kim Lynch

Sr Project Manager @TEKsystems

Business AnalystEngagement Manager✔️ IT🧨 ConsultingProject Manager

Kim Lynch is a seasoned professional with substantial experience in project management, currently serving as a Senior Project Manager at TEKsystems. In her current role, she leads diverse teams to successfully deliver complex projects on time and within budget. Kim earned a bachelor's degree in Business Administration and Management, which laid the foundation for her successful career in project management. Prior to joining TEKsystems, she held various project management positions in several reputable companies, honing her skills in strategic planning, team leadership, and risk management. Kim's exceptional problem-solving abilities, coupled with her strong leadership skills, have contributed significantly to her success in the field. She’s known for her commitment to delivering high-quality results, and for her ability to manage multiple high-priority projects simultaneously.

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Work Background

Kim Lynch LLCSr IT Program Manager

May. 2023

TEKsystemsSenior Delivery Leader

Oct. 2017 - May. 2023Jacksonville, Florida, United States

Kim Lynch, LLCProgram & Project Manager/Sr Certified IT Consultant - Life Coach

Feb. 2015 - Nov. 2021Jacksonville, Florida, United StatesContract Senior Level Program and Project Manager providing business and QA process consulting services. Typical consulting engagements include: * Long and short term project management * Process assessments for SDLC, Test Processes-functional, performance and verification

TEKsystemsSenior Delivery Manager

Nov. 2015 - Oct. 2017

TEKsystemsDelivery Leader

Nov. 2015 - Oct. 2017Virginia Beach, Virginia

IBMDelivery Manager Certified Managing Sr IT Consultant/Program Mgmt

Jul. 1998 - Feb. 2015Global locationsProvide people management and solution design and delivery oversight for a team of 15-20 IBM Dynamic Cloud Services Performance Management and Testing Services professionals. People management responsibilities include implementation of programs such as individual development plans, personal business commitments, compensation, hiring, etc., as well as, resource deployment and labor optimization. Responsibilities include delivery excellence, client satisfaction, business growth, business controls and technical leadership. Also responsible for complex project and program management for QA and Test Process, data center migration verification and performance testing, full life cycle test project management, cloud implementations and mobility projects. Also manage client critical situation resolutions and negotiations for new and existing contracts. IBM Test Process subject matter expert with hands-on experience in creating and managing test and QA teams for global clients. Successful in startup and reorganization for complex enterprises for all testing, change management and process improvement initiatives, including assessments, road map creation and implementation. Primary senior resource for consulting and project manager assignments for the department which requires 80-100% travel, extensive subject matter expertise in project management, engagement management, client management, project life cycle and testing methodologies, quality assurance, cloud, mobility, code migration, environments, defect management, and change management. Other required skills include strong written and verbal communication skills, customer focus, flexibility, negotiation skills, team building and mentoring skills.

Total System Services, IncQA Test Manager

Jul. 1996 - Jul. 1998Responsible for the establishment of an independent software testing department for the enterprise including setting direction, focus and the foundation for on-going continuous improvement and growth. Responsibilities include the establishment of departmental policies and procedures including formal Joint Testing, Client Acceptance Testing, Quality Assurance and Total System Services Testing Methodology. Established all initial testing documentation and processes and QA review criteria, as well as, extensive resource, budgets and project timeline management. Managed 15 professionals in a quality based, timeline driven, credit card processing environment. Subject Matter Expert specializing in credit, collections, recovery, authorizations, queue management (manual and power dial), security, and fraud protection. Management contact for all client interactions including Testing Department presentations, training, Quality reviews and joint testing opportunities.

Information Management Alternatives, PlusBusiness/Systems Analyst

Dec. 1995 - Jul. 1996Contract employee responsible for the analysis, process improvement recommendations and documentation of cardholder system changes for various operational areas within AT&T Universal Card Services. End User system expert for Client UNIX system and TSYS/ IBM mainframe enhancements. Duties included all aspects of project management; i.e.: timeline and budget responsibility, development of detailed business requirements, test plans and completion of user and acceptance testing. Hands on expert with Total System Services cardholder, credit and collections software and SUN Microsystems UWIN GUI. Also trained in Total Systems new software edition- TS2.

AT&T Wireless Services/McCaw CommunicationsConversion Manager/Call Center Manager

Jun. 1994 - Dec. 1995Responsible for the conversion of 18 district offices which provided local messaging/paging customer service to the newly formed National Customer Exchange in Kirkland, Washington. These conversions consisted of complete project management responsibility, notification of employee job reassignments, telephone, systems conversion, order fulfillment and manpower coordination. Successfully converted all local markets within projected timeline and without negative impact to any customer base. Overall Call Center Manager responsible for a 300 seat customer service and 100 seat credit 24/7 operations.

ATT Universal Cardtraining

Jan. 1992 - Dec. 1995

AT&T Universal Card ServicesBusiness Analyst

Feb. 1990 - Jun. 1994Responsible for the analysis of business needs for modification/development of cardholder system changes within several operational areas: collections, credit and customer service. Required negotiation and presentation of purposed enhancements, cost justifications, timeline adherence and development of detailed business requirements. Complete knowledge of Total System Services software required. UNIX and IBM Mainframe systems including GUI interface business requirement development.

American Express CoInstructor

Jan. 1985 - Feb. 1990Responsible for Collection New Hire Training and documentation for the startup of the American Express Optima Card and call center; Delivered training, developed training curriculum provided feedback, motivation and performance appraisals for all new hire collectors.