IPF DigitalOperations Manager
Jan. 2018 - Oct. 2019Madrid, EspañaIn charge of Collections and Credit & Risk areas, after being promoted from business development position. Direct report to CEO. Debts Recovery & Collections Area: • Manage a team of 3 direct reports, plus 6 DCA´s with over 50 people working exclusively for our operation. • Budget forecasting and management over 1.7 Million Euros. • Responsible for processes and strategy definition, with constant international collaboration. Also, assessing Mexico market. • Relation with main companies in the market, and potential debts buyers, taking care of over 20 Million Euros debt portfolio and in charge of debt sale process. Credit& Risk Area: • Responsible for Spanish credit & risk strategy, being the main link between business operation and international credit & risk analysts. • In constant research of new credit assessment tools, to improve processes. • Monitor of main KPI´s, from customers repayment behavior, to P&L impact due to impairment calculations. • In charge of contact with main credit bureaus, reviewing