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Work Background
Corterra SolutionsDeveloper
Nov. 2022 - Jan. 2024Lisle, Illinois, United StatesProvided support to a variety of clients by creating expanded features for Microsoft CRM and related programs. Workflows/Plugins, Web Resources, Solutions, Power Automate and Flows, XRM Toolbox
Freelance Translator
Jan. 2022 - Nov. 2022
International Contractors, Inc.Intern, Computer Science/Information Technology
Jan. 2020 - May. 2020Elmhurst, Illinois, United States• Primarily spent time configuring, repairing, and deploying over 50 badge printing and registration systems to construction job sites operated by International Contractors, Inc
• Assisted IT team members by crafting project research material for implementation.
• Collaborated to assist support protocol development and offered consultation based on cross-functional knowledge.
North Central CollegeITS Help Desk
Apr. 2018 - Dec. 2019Naperville, Illinois• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Explained technical information in clear terms to promote better understanding for non-technical users.
CUSD201IT Support Technician
Jun. 2016 - Aug. 2016Westmont, Illinois• Helped repair broken student assigned laptops, field work at 5 schools in district including updating BIOS and diagnosing hard drive/other hardware issues.
• Summer job offered to me while I was attending the high school in that district.
• Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.