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C-level Executive
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Consulting
Geos
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United Arab Emirates
Work Background
KearneyRisk Management Consultant
Dec. 2023Riyadh, Saudi ArabiaAs a consultant overing the implementation of well establish a highly effective and efficient debt collection operation that delivers results while upholding the bank's reputation and integrity. Ensuring alignment with the bank's objectives and facilitating collaboration between internal teams and external stakeholders. By focusing on strategy development, process optimization, data analysis, compliance management, training and development, and effective reporting and communication As a Risk Management consultant tasked with call Centre for a bank in Saudi Arabia, with a focus on retail debt collection, my approach would encompass several key components to ensure effectiveness and smooth operation: Strategy Development: Collaborate closely with the bank's management to understand their debt collection goals and challenges in the Saudi market. Develop tailored debt collection strategies that align with the bank's objectives while prioritizing customer relationships and compliance with local regulations. Process Optimization: Conducting a comprehensive assessment of existing debt collection processes to identify inefficiencies and areas for improvement. Implement technology solutions, such as debt collection software, to automate and streamline operations, ultimately reducing costs and increasing efficiency. Data Analysis: Utilize advanced analytics to analyzing data related to debt portfolios, customer behavior, and collection efforts. Identify trends and opportunities for improvement, allowing for informed decisions on prioritizing accounts and adjusting collection strategies accordingly. Training and Development: Provide comprehensive training to collection teams on effective communication, negotiation, and customer interaction techniques. Foster a culture of professionalism and empathy within the collection department, emphasizing the importance of treating customers fairly and respectfully.
ConfidentialProject Management Consultant
Nov. 2022 - Nov. 2023United Arab EmiratesA dedicated and comprehensive Collection center working for various B2B /B2C services catering to Banking, Telecom, Insurance and other sectors in the field of credit & risk management As a Head of Collection as a consultant plays a pivotal role in assisting organization in effectively recovering retail debts while maintaining compliance and positive customer relationships. Through assist in designing effective debt collection strategies, improving operational efficiency, and ensuring compliance with relevant regulations. Ensuring optimize debt collection efforts and navigate the complexities of the debt collection landscape. Key Responsibilities:
Involving the setup of B2B & B2C BPO call center from grounds up involving as chief of staff for effectiveness and ensuring the smooth operation of BPO Strategy Development: Collaborating with clients to understand their retail debt collection goals and challenges. Developing tailored debt collection strategies that maximize recovery while maintaining customer relationships.
Process Optimization: Evaluating and enhancing existing debt collection processes to increase efficiency and reduce costs. Implement technology solutions, such as debt collection software, to streamline operations and improve tracking.
ConfidentialProject Management Consultant
Sep. 2021 - Aug. 2022United Arab EmiratesA dedicated and comprehensive Business Process Outsourcing (BPO) services catering to Banking, Telecom, Insurance and other sectors in the field of credit & risk management Currently Managing the team 70 collection executives working various banks Involved with day to day activity of related to collection ( hiring , training , managing internal and external relationships with banks , incentive - renumeration payout , business development and lot more ) Operations Management , Information Management , Project Management , Stakeholder Management , Strategic Planning and Execution , Decision Support , Team Leadership Summary of activities involves : Oversee the day-to-day operations of collection , to gather, analyze, and synthesize information for the executive, lead and manage special projects or initiatives in the tenure, involved in coordinating cross-functional teams, tracking project progress, and ensuring timely completion of deliverable, building and maintaining relationships with key stakeholders, support the executive in developing and implementing strategic plans and initiatives, foster a positive and collaborative work environment, encourage professional development, and ensure effective performance management, Involved with day to day activity of related to collection ( hiring , training , managing internal and external relationships with banks , incentive - remuneration payout , business development and lot more )
PayMEE FinTECH Ltd Risk Management Consultant
Apr. 2020United Arab EmiratesWith 22+ experience in implementing an analytical and strategical approach in various projects, I proved myself as a valuable asset to every company . Recently , launched a start-up combining human intelligence in the form of artificial intelligence and Machine Learning addressing the problems associated with the conventional consumer debt collection approach which is failing everybody involved in it be it debtors or creditors , this is successfully being used by few micro lending firms in INDIA . Hence Here I can bring to you?
•Strategic planning and project execution
•Tactful facilitator to make you achieve organizational objective
•Data creation & delinquency reader •Solve complex problems / conceptual analysis and develop innovative solutions
•Conduct and manage outcomes of various studies that include analyzing, reviewing, forecasting, trending, and presenting information for operational and business planning
•Support short and long term operational / strategic business activities - by developing, enhancing and maintaining operational information and models. •Holding strong analytical and problem-solving skills coupled with thoroughness •Proven ability to effectively develop and maintain relationships at all levels of the business, including IT and vendors
Hence here my product brings to you ?
•Data Engineering Procedures
•Applying Decision Science Analysis using reliable and proven Statistical Analysis •Data Modelling using suitable ML & Deep Learning Algorithms across different facts like Churn Prediction
•Clustering Analysis of Customers •Highlighting Hidden Facts & Figures of the Data •Consumer Behavioral Analysis •Sentiment Analysis •Forecasting the Nature of the Consumers •Risk Analysis •Operational Risk Analysis •Text Understanding model •Probability Model
First Abu Dhabi Bank (FAB)Vice President - HEAD OF RECOVERIES
Aug. 2018 - Jan. 2020Dubai, United Arab EmiratesResponsibilities/Achievements • Program Development & Execution of delinquencies across soft and hard credit recoveries effectively utilizing a staff of 50
• Develop a system to manage performance goals for the business
• Partner with collections agencies across the regions • Ensured comprehensive risk management and regulatory compliance
• Overseeing the design and implementation of workflow and mass dialing strategies to maximize performance
• Build and manage a global team that meets and exceeds financial metrics, including aging of invoices/DSO, monthly collection targets, and SLAs
• Resolve customer billing disputes, settlements, and adjustments
• Actively participate in the month, quarter and year-end closes activities
• Oversee and manage day-to-day cash application operations
• Lead the development and execution of automated solutions to support standardized processes
RAKBANKManager Collection - SKIP Recovery
Apr. 2017 - Aug. 2018United Arab EmiratesManaging all daily operations for the Collections Department of a $1.4B portfolio.
Managing all stages of collections for 10 geographical locations across the globe Minimizing delinquencies and recovers revenue by performing collection activities.
Aligning departmental procedures with bank/industry standards by developing/documenting policy.
Task to increase overall collections, and reorganize a low performing collection unit of 30-40 people.
Abu Dhabi Commercial BankManager Collections
Nov. 2007 - Mar. 2017Dubai, UAEEnhance the collection process manual linked to policies and procedures of the bank Launched the contingency plan in the first quarter by the introduction of normalization and rollbacks in the front end Drop in the delinquency by 1% in the first 2 quarters of 2008 Launched the orientation training programmes for the collection executives to bring in the improvement in collections
Training programme bought the reduction in complaints from the customers and quality of calls Launched the Settlement tracker for monitoring the waiver amount & waiver % in the month Preparing the Collections plan and delegating the targets.
Preparation, review& draft of documents related to Department’s day-to-day operations. Ensuring system, Policy & Procedures are adhered to and continuously update bank’s requirements to ensure that it is well communicated to all staff unit.
Software project implementation for smooth functioning of the credit card collection process
Formulation of KPI’s to measure the performance of executives Loss reduction by 45% in last 8 months.
Manage a team of 60 staff for Credit Card and Personal Loans of collection and collection wrtten off accounts
ICICI Bank LtdCollection Manager
Jul. 2003 - Oct. 2007 Manage and enroll Collection agencies.
Preparing the Collections plan and delegate the targets Collection of 30+ million rupees in Accounts Receivables during 2000
Annually directed increases in account collections of up to 7%, recouping millions of rupees
Managing collection agencies and consistently monitoring their service level agreements Negotiating highly delinquent accounts to convert receivables into cash Monitored writing of Collection Procedures project to ensure effective follow-through
Weekly meetings with Client Relationship Managers (CRM) to review and define strategize collection efforts.
Maintained financials for auditors and banking analysts. Heavily involved in business development: auto, mortgage approvals, Denials, and audits; directed Bank Repossession Program.
Coordinate resolution of defined strategies which includes follow up with client accounting on outstanding issues, assisting CRM’s to insure proper documentation is available when client contact is made
Coordinate activities with collection service agencies
Reporting •Generate and provide executive management with various management reports which includes reserve analysis, accounts receivable reports, credit limit report and special analysis as needed
Identify methodologies, and policies to improve ongoing collections. Document and implement collection procedures
Led team in conversion of new computer billing system.
Standard Chartered BankAgency Manager
Jun. 2000 - Jun. 2003New Delhi Area, India•Hire, train and coach personnel. •Directed weekly staff meetings to maintain cooperative relationships •Incorporate processes for optimum utilization of resources
•Promoted an “open door” policy to maintain excellent relations; exercised a proactive management approach.
•Reduction of delinquency--from 11% to 4%-- for the year 2001
•Successfully collaborated with process and procedural changes to increase efficiencies
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