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Work Background
West InteractiveSoftware Analyst
Sep. 2013 - Jun. 2024OmahaAs Agile Quality Assurance, worked at identifying bugs in the Admin Console Application. Focused on usability of the application as well as bugs. Filed Bugs in the JIRA Ticketing System. As an Agile Software Developer, worked on eliminating technical debt through the transitioning of on premise Interactive Voice Response Systems to Cloud Intelligent virtual Agents. Utilized JavaScript (Node.js) and JSON in the transition. Utilized Python in writing several utility programs to save resources and provide value to the company. As a Waterfall developer, worked on new builds and supporting current clients on IVR. This team has a variety of clients from utilities through healthcare and surveys. It's challenging and sometimes entertaining!
West Interactive CorpProgrammer Analyst
Dec. 2010 - Sep. 2013West Interactive does Interactive Voice Response (IVR) programming. I work on the Build team. We do the initial build of the IVR using VXML and hand it off to another team for maintenance after it's in production.
West CorporationProgrammer
May. 2007 - Jan. 2011Participated in the design and development of telemarketing decision scripting.
Participated in transitioning scripting from Visual Basic to J2EE with Weblogic's Java Page Flow technology and vice versa.
Designed and developed Web Forms in ASP.NET.
Updated and maintained existing scripts in accordance with company standards.
Updated reports driven by West's proprietary technology.
USWest / Qwest Communications, Inc.Software Engineer
Jan. 1996 - Jun. 2001Designed, developed and maintained Non Standard Data Splitter application.Resulted in increased revenues from the additional service.
Designed and developed Oracle Forms to increase efficiency of input and output.
Redesigned job flows to increase efficiency of processing
Designed and developed applications using COBOL and DB2 Database Subsystem.
Wrote application using Dialog Manager, CLIST and COBOL to increase efficiency.
Developed and maintained assigned application programs according to Mechanized Change Request (MCR) specifications.
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