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Work Background
Henry Schein OneSenior Manager, Salesforce Development
Dec. 2022American Fork, Utah, United States• Currently growing, mentoring and leading a team of talented admins, developers and architects across the Sales, Marketing, Service, CPQ and Billing clouds, rapidly delivering solutions that delight our stakeholders and change their experience on the platform for the better.
Henry Schein OneSalesforce Architect
Apr. 2022 - Dec. 2022American Fork, Utah, United States
SecurityMetricsSr. Salesforce Admin, Developer, Architect
Oct. 2021 - Apr. 2022
Crucial LearningDirector of Enterprise Systems
Jan. 2021 - Sep. 2021Provo, Utah, United States• Responsibility over entire business application ecosystem (45+ systems)
• Head the system governance committee and change advisory board
• Managing a team of Salesforce system administrators and developers
• Directing additional teams and developers on multiple projects
Crucial LearningManager of Enterprise Systems
Dec. 2019 - Jan. 2021Provo, Utah Area
Crucial LearningSr. Salesforce Administrator, Developer, Architect
Jul. 2018 - Sep. 2021Provo, Utah Area• Migrated to Salesforce Lightning with 98% user adoption in 2018
• Salesforce integration deployment and management with Dell Boomi, NetSuite, Docusign, Marketo, Cvent, and Domo
• Deployment of Salesforce High Velocity Sales app to replace Outreach
• Launched 2+ Salesforce Lightning Customer Communities
• Specializing in eliminating technical debt associated with custom code and apex in Salesforce, and replacing with declarative flows and processes.
Cloud Creek TechnologiesManaging Partner / Project Manager / Scrum Master
Jun. 2016 - Jul. 2018Greater Salt Lake City Area• Startup agency offering Salesforce.com strategy & implementation contracts
• Prospected and closed contracts with SMB and Enterprise clients
• Owned sales process from prospecting through negotiation
• Managed and performed client discovery, business analysis, and deliverables
Eide Bailly LLPProject Manager / Senior Consultant
Jan. 2014 - Jun. 2016Greater Salt Lake City Area• Salesforce.com Project Management & Strategy for over $300,000 in project revenue
• Increased revenue through service and feature recommendations
• Built and maintained relationships with executive stakeholders and champions
• Managed and performed client discovery, business analysis, and deliverables
Allegiance, Inc.Sales Operations Manager / Project Manager
Aug. 2012 - Jan. 2014• Salesforce.com strategy, projects, and system administration for Salesforce.com
• Implemented and supported new sales process and sales coaching
• Sales quota, forecast reporting and dashboard management
• Managed integration of marketing solutions, web-to-lead, and email campaigns
• Managed integration of service desk implementation with Salesforce.com
The Active Network - Business SolutionsSales Operations Manager
Dec. 2007 - Jul. 2012Greater Salt Lake City Area• Salesforce.com strategy, projects, and system administration
• RFP creation and response, quote management, and support
• Monthly reporting, forecast and quota management
PieFectionDirect Sales / Digital Marketing / Founding Partner
Jun. 2006 - Jan. 2012• Sales and marketing management for online business
• Social media marketing, eCommerce, SEO
• Email and direct marketing management
Oakley Networks - A Division of Raytheon Intelligence and Information SystemsAssociate Director / Sales Operations Manager
May. 2005 - Jun. 2006• Salesforce.com Administrator / Campaign Manager
• Sales quote generation and support
• Lead generation management best practices
• Online events support and campaign management
Ken Hansen CreativeOwner
Aug. 2004 - Dec. 2010Over the past several years I have taken on creative design projects in web design, logo and identity creation, brochures and letterhead, creative ideation, email marketing and promotional marketing. I've worked with small businesses and large corporations.
Avalanche MobileAssociate Director / Sales Marketing Manager
May. 2004 - May. 2005• Created and delivered presentations to international mobile telecoms in Africa, Asia and Europe
• Supported international sales force and managed strategic partnerships
• Wrote and updated commercial whitepapers
TestQuestLead Generation and Research
Oct. 2003 - Apr. 2004• Built lead house list and coordinated list building efforts across departments and customers
A La Carte Advertising & Marketing SolutionsBusiness Development & Account Management Internship
Jan. 2003 - May. 2003• Built and managed direct mail database to support agency marketing strategy
• Researched, created and delivered promotional strategy proposals to potential and existing clients
University of St. Thomas - St. Paul, MinnesotaMBA
Sep. 2001 - May. 2003• Completed MBA with emphasis in Marketing and CRM
• Salesforce.com beta user
SavvyBridges, Inc.Account Services / Inside Sales / Business Development
Jun. 2000 - Jul. 2001• CRM Administrator for Salesforce.com
• B2B Enterprise Sales to Fortune 500 companies
• Managed user manual creation and database marketing solutions
AllianzSales Support / Team Trainer
Dec. 1995 - May. 2000• Provided point of sale support for field force
• Managed CRM training for 7 inbound call departments
TargetMerchandise Analyst (Corporate) / Merchandise Manager (Stores)
Jan. 1994 - Nov. 1995• Budget and Marketing liaison between brands and buyers
• Developed micro-marketing strategies and tactics for customer segments
• Managed store operations and hard-lines/seasonal merchandising
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