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Work Background
Wells FargoInfrastructure Engineer / Product Owner
Oct. 2023 - Aug. 2024Minneapolis, Minnesota, United StatesSupported multiple cross-functional teams, including DevOps and Middleware Engineers, in delivering critical infrastructure solutions through Agile methodologies. Managed inter-team dependencies, facilitated Agile ceremonies, and collaborated with stakeholders to ensure alignment with program-level objectives. Select achievements: Analyzed current processes and identified several blockers, bottlenecks, and points at which work was otherwise interrupted based on external factors. Consulted with customers and leadership to create new processes to reduce or eliminate these issues and decrease cycle time by 15%. Led the creation of clear and comprehensive policy and procedure documentation by collaborating with engineers, stakeholders, and leadership. Spearheaded a new engagement process and redesigned Confluence and Jira workflows, enhancing process transparency and reducing out-of-scope work requests by 60%. Facilitated transparent communication by standardizing correspondence and timelines for customer inquiries, escalations, and cancellations, improving stakeholder confidence and accelerating issue resolution. Aligned multiple teams on program-level objectives by coordinating with Product Owners and RTEs to prioritize tasks, manage dependencies, and set realistic delivery expectations. Drove Agile maturity and backlog efficiency by leading backlog refinement sessions, enforcing the definition of done, and proactively managing cross-team dependencies, significantly reducing unresolved backlog items. Fostered a high-performing Agile team culture by promoting collaboration, psychological safety, and continuous improvement, ensuring a strong foundation for professional growth and team success.
Wells FargoTechnology Business Services Consultant / Agile Project Manager
Sep. 2019 - Oct. 2023Minneapolis, Minnesota, United StatesLed a cross-functional Agile team of engineers and analysts, leveraging Scrum and Kanban frameworks to drive the resolution of critical vulnerabilities. Facilitated key Agile ceremonies, coached teams on effective backlog management, and utilized Agile metrics to track progress, ensuring timely delivery and stakeholder satisfaction. Select achievements: Designed and implemented an Agile workflow for gathering, analyzing, and reporting vulnerability data, reducing vulnerability escalations to zero across all teams within six months. Facilitated Agile and Kanban ceremonies, capturing team feedback, blockers, and improvement opportunities, leading to a 30% increase in process efficiency and improved cross-team collaboration. Leveraged Agile tools and continuous feedback to develop reporting templates that provided clear, actionable insights, increasing team engagement and reducing misinterpretations of requirements by 40%. Created a centralized SharePoint knowledge hub to provide real-time updates on vulnerability initiatives, release updates, and process documentation, reducing redundant inquiries by 50% and improving preparedness for quarterly patching. Authored and maintained comprehensive process documentation, ensuring cross-functional team alignment and mentoring other teams on adapting best practices, which resulted in a 25% reduction in onboarding time for new team members. Led recurring Agile syncs with engineering teams, facilitating discussions on vulnerabilities, blockers, and resolution progress, increasing accountability and reducing critical issue resolution time by 35%. Advocated for engineering teams in enterprise-wide meetings, identifying reporting discrepancies, escalating concerns, and ensuring team needs were addressed, reducing reporting inconsistencies by 20% and improving response times for escalations.
Wells FargoWeb Systems Analyst
Jun. 2015 - Sep. 2019Minneapolis, Minnesota, United StatesSupported a team of software engineers and developers with application hosting, middleware patching, and the implementation of automation using Puppet and Ansible. Select achievements: Led Change and Risk Management for four engineering teams developing and maintaining two of the largest internal Wells Fargo applications, creating, scheduling, approving, and assigning change requests. Ensured prompt resolution for problem tickets and assisted with root cause assessments and necessary action to prevent downtime for our most crucial applications. Provided process analysis and documentation, assisting the principal engineer in presenting major process improvements to CTO-level leadership, resulting in the adoption of enterprise-wide hosted infrastructure upgrades that improved system efficiency by 30%. Onboarded and assisted new team members, reducing manager workload by 40% and streamlining the onboarding process, accelerating new hire readiness by 50%, enabling them to fully contribute within their first 30 days. Supported team members with equipment and software requisition, system access, facility scheduling, and training. Created and published standardized process documentation, reducing support requests by 60% and eliminating redundant efforts.
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