Wells FargoTechnology Business Services Consultant / Agile Project Manager
Sep. 2019 - Oct. 2023Minneapolis, Minnesota, United StatesLed a cross-functional Agile team of engineers and analysts, leveraging Scrum and Kanban frameworks to drive the resolution of critical vulnerabilities. Facilitated key Agile ceremonies, coached teams on effective backlog management, and utilized Agile metrics to track progress, ensuring timely delivery and stakeholder satisfaction. Select achievements: Designed and implemented an Agile workflow for gathering, analyzing, and reporting vulnerability data, reducing vulnerability escalations to zero across all teams within six months. Facilitated Agile and Kanban ceremonies, capturing team feedback, blockers, and improvement opportunities, leading to a 30% increase in process efficiency and improved cross-team collaboration. Leveraged Agile tools and continuous feedback to develop reporting templates that provided clear, actionable insights, increasing team engagement and reducing misinterpretations of requirements by 40%. Created a centralized SharePoint knowledge hub to provide real-time updates on vulnerability initiatives, release updates, and process documentation, reducing redundant inquiries by 50% and improving preparedness for quarterly patching. Authored and maintained comprehensive process documentation, ensuring cross-functional team alignment and mentoring other teams on adapting best practices, which resulted in a 25% reduction in onboarding time for new team members. Led recurring Agile syncs with engineering teams, facilitating discussions on vulnerabilities, blockers, and resolution progress, increasing accountability and reducing critical issue resolution time by 35%. Advocated for engineering teams in enterprise-wide meetings, identifying reporting discrepancies, escalating concerns, and ensuring team needs were addressed, reducing reporting inconsistencies by 20% and improving response times for escalations.