411 Business Solutions - Cebu, PHContinuous Improvement Manager
Aug. 2010 - May. 2022Cebu, Central Visayas, Philippines- Revolutionized customer retention, achieving a 45% reduction in churn rate through the creation and leadership of a high-performing Retention Team, dramatically increasing customer lifetime value and securing long-term revenue streams.
- Spearheaded a 40% improvement in collections efficiency, leading to a 25% reduction in outstanding receivables and fortifying the company's financial health and stability.
- Implemented 7 comprehensive quality management systems, guaranteeing compliance with 5 industry standards and regulations, and establishing a robust foundation for sustainable growth and market leadership. Kindly also have a look at my additional experience:
Various Roles, 411 Business Solutions - Cebu, PH Retention Manager, AT&T Staff Sergeant, United States Air Force