Andre Pinheiro - Gerente de Projetos, Carnival Cruise Line

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Work Background

Truelogic SoftwareProgram Manager

Jul. 2024Califórnia, Estados UnidosAt Uber, through TrueLogic, I assume the role of Program Manager, where I am responsible for providing visibility into the progress of internal projects related to software license acquisition and contractor management. My duties include overseeing continuous improvement initiatives for teams, processes, and outcomes to ensure efficiency and effectiveness. I work closely with stakeholders to align project goals with organizational objectives, ensuring timely delivery and adherence to quality standards. My focus is on fostering a culture of excellence and collaboration, driving performance improvements, and optimizing workflows to support Uber's strategic goals.

F1rst Digital ServicesAgile Coach

Jul. 2023 - Jul. 2024São Paulo, BrasilDuring my tenure at Santander Insurance BD, I led the standardization and optimization of processes for 22 distinct teams, covering auto insurance and related services such as towing, card insurance, and payroll loan insurance. My primary focus was to enhance operational efficiency and team performance by implementing agile management practices. I developed and implemented the product Discovery process, providing a structured approach to identifying and developing new opportunities. This process resulted in significant improvements in team outputs, notably reducing Lead Time, increasing flow efficiency, and decreasing Cycle Time. Additionally, I was responsible for implementing a maturity model in the Insurance BD, enabling continuous and systematic evaluation of team progress and effectiveness. I facilitated PI Plannings, ensuring strategic alignment and efficient coordination among teams, and managed critical dependencies to prevent blockages and ensure project continuity. I also significantly contributed to the improvement of DevOps pipelines, optimizing the software development and delivery process, resulting in faster delivery cycles and higher quality in delivered products. Furthermore, I managed the Insurance BD's OKRs, implementing regular Check-ins and planning the quarters with a focus on tactical and strategic OKRs. This approach ensured transparency, alignment, and focus on organizational priorities, promoting a results-oriented culture. My work contributed to a remarkable transformation in how teams operate, driving innovation and delivering value to customers and the organization. With a results-focused and continuous improvement approach, I helped create a collaborative and efficient ecosystem aligned with Santander's strategic objectives.

ThoughtworksRTE - Release Train Engineer

Jan. 2022 - Oct. 2023São PauloEngagement with various clients, particularly Natura and GLOBOPLAY. Collaborated in partnership to define business strategies. Developed and managed project budgets, as well as product development involving resource identification, cost estimation, and fund allocation. Controlled cost estimates related to hardware purchases, cloud acquisition, software licenses, personnel hiring, and training. Oversaw portfolio management of Natura's Financial Products during the Fintech development, including risk management, risk presentation and probability assessment, stakeholder management, expectation management, dependency management across 14 teams, implementation of scaled Agile using SAFe techniques, Agile Release Train (ART) planning. Planned and facilitated PI Planning and Program Board sessions. Facilitated meetings with Natura's C-Levels. Implemented Kanban at the team level with Agile Masters and Agile Coaches. Achieved results: Projects with financial outcomes and a 45% profit margin. Implemented Upstream and Downstream Value Stream Mapping (Product Conception, Lean Inception, hypothesis validation, Product and UX research). Established a DevOps development pipeline, from full-stack feature development with technical teams to final delivery. Presented dashboards with predictability metrics. Successfully launched the product into production with reduced production bugs and implemented clean code practices. Reduced Sprint costs by 33% through Lean practices, waste avoidance, and elimination of unproductive processes.

CapgeminiAgile Expert

Jan. 2019 - Jan. 2022São Paulo Agile Leader and Coach of Kiosk Adoption Core Team for McDonald's Markets Leaders (US, Canada, UK, Australia, France). I help teams to achieve high performance using assessments, agile techniques, etc., Output/Outcome Metrics specialist using EazyBI/Jira. Running teams at RDI Softwares, a Capgemini Group company for McDonald's in Canada, USA, UK, Australia, France, etc. in KiosK teams K # Applying STATIK (Systems Thinking Approach to Introducing Kanban) In Brazil and India Teams. Flow Management, removing flow's bottlenecks, creating Dashboards using EazyBI with Improvements Driven metrics (CFD, Throughput, Lead time, etc.). Running Kanban Meeting, Replenishment, Delivery Planning Meeting. retrospectives and Check IN of teams' OKRs and middle management. Applying Assessments for improvement plans in the KMM model (Kanban Maturity Model) Teams engagement promotion in line with the Organization / Client objectives. Results achieved through the analysis of statistical data Weekly throughput increase of 216% 59% reduction in teams' lead time Increase in predictability reliability to 91%

Datainfo TIProject Manager - Scrum Master

Aug. 2016 - Jan. 2019Cuiabá MTResponsible for the new digital transformation mindset of the Court of Mato Grosso acting as a facilitator and coach to support in the delivery of values to Product Owners and Users of the Legal System of the State of Mato Grosso. Implementation of Agile Mindset and SCRUM Framwork in the TJMT and maintain management System PJe - Electronic Process System of the Brazilian Judiciary. Integration with State fund raising system. Active participation in team empowerment, making it more self-organized and autonomous with assertive decisions. Product Owner Training of the Judiciary of Mato Grosso. Assistance in the implementation of continuous Backlog refinement by the PO. Management of Scrum Timeboxes in projects, active impediment remover of SCRUM development team.

Youse SegurosScrum Master

Sep. 2014 - Sep. 2016Brasília e Região, BrasilProjeto Seguradora Digital. Atuação de Coach/facilitador e Scrum Master no desenvolvimento da adaptação da ferramenta ERP Guidewire nos módulos de integração com SAP, integração com sistemas satélites e Sinistros. Relatório de andamento dos projetos, reuniões com a alta administração, gerenciamento de conflitos, delivery/devops. Condução de Sprints e Backlog Grooming.

Hepta Tecnologia e InformáticaGerente de Projetos Sênior

Sep. 2010 - Sep. 2012Aneel - Agência Nacional de Energia ElétricaGerente da Sustentação dos Sistemas Legados da Aneel - Agência Nacional de Energia Elétrica.

BRQLíder de Projetos

Aug. 2006 - Sep. 2010Brasília Area, BrazilProjeto BBJUR – Sistema Jurídico do Banco do Brasil. Desenvolvimento e gestão de projetos. Gestão de Equipe e Analise de sistemas, elaboração de artefatos (RUP) para o acervo documental do Banco do Brasil (PDABB). Elaboração de Diagramas, fluxos, desenho de processos do Jurídico do Banco do Brasil, bem como a reestruturação do Sistema BBJUR – Portal BB Jurídico.

Faculdade ICESPProfessor docente

Jan. 2006 - Oct. 2015Brasília e Região, BrasilProfessor de Pós Graduação - Eng.ª de Software Metodologia de Desenvolvimento de Sistemas - Gestão de Melhoria de Processos - IEEE 830 – Padronização de Levantamento de Softwares - Analise de Requisitos e Negócios - Gerencialmento de Projetos (Pmbok, Project, etc) - Gerenciamento de Serviços (ITIL) - CobiT (Governança em TI.)

CTISDesenvolvedor de software

Apr. 2000 - Jul. 2006Projeto SARA – Sistema de Atendimento da Rede de Agências Análise de Requisitos, Análise de Projeto, identificação e análise crítica de indicadores, implantação e acompanhamento de não-conformidades, análise crítica e melhoria do Sistema. Projeto FUNCAFÉ Bancoob Analise de Requisitos e desenvolvimento de Sistemas VB6 VB.NET e SQL Server.