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Work Background
Roche Diagnostics ThailandImplementation and Support Lead for Indo-China Region
Jul. 2023Bangkok, Bangkok City, ThailandAs the Implement and Support Lead for the Indo-China region at Roche Diagnostics Thailand, I have been instrumental in driving digital transformation within the healthcare sector. My role demands a blend of technical expertise, leadership, and mentoring to ensure the successful implementation and support of digital solutions across this diverse region. In my primary capacity, I oversee the deployment and maintenance of advanced diagnostic technologies and digital platforms. This role requires close collaboration with cross-functional teams, including IT, engineering, and healthcare professionals, to ensure our systems are seamlessly integrated and fully operational. I am responsible for ensuring that these implementations meet both technical requirements and regional regulations while aligning with customer expectations. This involves troubleshooting complex issues, optimizing system performance, and ensuring our solutions deliver high accuracy and efficiency in healthcare settings. In addition to my technical duties, I am dedicated to the professional development of our junior team members. In my secondary role, I lead on-the-job training programs that equip them with the necessary skills and knowledge to thrive in this fast-paced industry. This includes hands-on training, mentoring, and providing continuous feedback, fostering a culture of learning and innovation within the team. Witnessing the growth and progression of these individuals has been one of the most fulfilling aspects of my position. Throughout my tenure at Roche Diagnostics Thailand, I have successfully led several key projects that have significantly impacted our operations in the Indo-China region. My ability to manage complex implementations while nurturing emerging talent has not only contributed to the company’s success but also strengthened our team’s capability to deliver innovative solutions in the healthcare industry.
Roche diagnostics ThailandSolutions Support Partner
Feb. 2018 - Jun. 2023ThailandResponsible for setup and installation of technical systems, applications, or process designs for client’s purchased or outsourced technology and business process solutions.
- Central Lab
- POCT
- Auto blood collection system Works directly with client to manage initial access, map and transfer data, create process documentation, and train or coordinate training for client users. Tests and troubleshoots functionality of installed systems; identifies and documents technical issues to be escalated to product and system integration teams for resolution. Provides feedback based on client experiences to product and professional services teams for product and process improvements. Working both directly with clients on-site and provide support remotely when work an on-call shift. Had a chance to join Roche POCT workshop on 2019 at training center Singapore.
a2network ThailandMobile Security Presales Executive
May. 2017 - Jan. 2018Bangkok Metropolitan Area, ThailandBeing as a Mobile Security Presales Executive to consults customers how to use IBM MaaS360 to manage corporate mobile devices such as smartphone or tablet. Start with briefs customer an MaaS360 overview then get requirements what features customers need to use. After that is guiding customers to setup policy due to customers' companies policy. Also do after sale support if there's request from customers.
Teohong SilomApplication Specialist
Jul. 2016 - May. 2017Bangkok Being as an Application Specialist to supports customers in two projects. First is the Revenue Assurance which is for doing reconcile CDRs data from two sources. I'm working on Linux and Oracle Database to prepare data for the customers (Shell Scripts and SQL Queries) and making some reports that compare CDRs data in many dimension (Missing, Mismatch). The second project is TR069 which is for customer support to access to their customer CPEs to config and solve some problems that are requested by the customers. Sometimes I write php scripts to fix problems via web services. Now I run the new phase of Analytic system that collects internet traffic data to calculate score in many categories of service (Streaming, Social, web browsing, etc.) for management level officers to make decision what customers' trend and what would be develop in the future.
Telecommunication of ThailandProgrammer
Feb. 2011 - Jul. 2016Bangkok Metropolitan Area, ThailandI worked in billing system department. My jobs were monitoring and running data migration on Unix when I started working here. Then I've moved to billing configuration job. I used oracle database with PL/SQL language and SQL to config billing system.
KP SoftProgrammer
Jul. 2010 - Jan. 2011BangkokDelphi Software Developer - Hire purchase system
- Insurance Broker system I worked here for seven months. I developed some modules of 2 systems above by Delphi programming language which connected to SQL server and Oracle Database.
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