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Work Background
Roherri Agile SolutionsFounder
Oct. 2024
SourcepassCloud Engineer
Dec. 2023
FHI 360Senior System Engineer
Apr. 2023 - Sep. 2023Washington, District of Columbia, United States
National Defense UniversityM365 Server Team Lead
Oct. 2022 - Apr. 2023Washington DC-Baltimore Area
MondoInformation Technology Security Analyst
Nov. 2021 - Mar. 2022RemoteCreate and manage RSA vpn access
Educate users on von access and app management
Navigate software token devices
Mail hardware tokens to remote staffers
XgilityTeams Administrator
Oct. 2021 - Jun. 2022Remote
Boston ScientificService Desk Analyst 2
Aug. 2021 - Mar. 2022Remote
Raytheon TechnologiesRemote Support Engineer
Mar. 2021 - Nov. 2022
American Credit AcceptanceInformation Technology Desktop Support
Dec. 2019 - Aug. 2021Forest Park, Georgia
NabiscoInformation Technology Project Lead
Aug. 2019 - Dec. 2019Atlanta, GA, United States
MicrosoftO365 Migration Consultant
May. 2019 - Dec. 2019Greater Atlanta AreaUser provisioning, License assignments, Mailbox migration to Office 365, PST migration to Office 365, Office 365 E-Mail Archiving setup and configuration Yammer Administration, Teams Administration and Configuration, Multi-Factor Authentication, Single Sign-On, Creation of Audit Logging Audit trails, Custom Security Roles definitions and creation User Documentation, instructions, and on-boarding, Create end-user documentation, Create checklists for migrations, Create User instructions. Assist in On-board of users to Office 365, Microsoft Exchange, Migration to Office 365, Support for existing Distribution Groups, Resource mailboxes, service accounts, Creation and modification of service accounts, resource accounts, contractors, etc Power Shell, Basic scripting to perform administrative tasks on-premise or using MFA based Power Shell in Office 365 Preferred Microsoft SQL Server Installation of SQL server Create modify Maintenance and backup plans Database Restore Sharepoint Sharepoint (On-Premise) Basic administration and support for existing on-premise installation Sharepoint (Cloud) Basic administration and support ADFS Azure Connect technology Capable of building High-Availability environment
Kaiser PermanenteService Desk Analyst
Jan. 2019 - Apr. 2019Greater Atlanta AreaProvides Level 1 and Level 2 support. Helpdesk needs include phone support, handling minor triage issues with basic troubleshooting and escalating all other issues to Level 2 and 3 support. Responsibilities include maintaining, developing and supporting personal computers, servers, local and wide area network, software, and data communications technologies throughout the Firm, to maximize Firm-wide productivity and minimize system downtime. Assists with Helpdesk duties and installs hardware and software.
AmtrakService Desk Analyst
Nov. 2018 - Jan. 2019Greater Atlanta AreaThe Service Desk Analyst provides support for basic incident resolution and requests reported to the service desk. Responsibilities include initial assessment, triage, research, and resolution of basic incidents and requests regarding the use of application software products and/or infrastructure components. The Service Desk Analyst is responsible for collecting information through customer conversation, accessing support tools, and additional support staff (service resources) if needed. Problems beyond the scope of their ability or responsibility are resolved by engaging in a timely manner other service resources from facilities, division or corporate groups, or the corporate service desk. Uses the appropriate CTI categories for logging incidents and requests. Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude. Ensures the end-to-end customer experience and provides a single point-of-contact for the customer. Analyzes and resolves incidents and requests regarding use of application software or hardware. Logs and tracks incidents and requests from identification through resolution. Follows up with other support staff (service resources) involved in resolution to ensure Service Request and incidents are resolved, requests are filled, and the customer communication is complete. Documents resolutions and updates self-help and staff knowledge bases. Grows general knowledge of current corporate, division, and facility-specific products, increasing ability to resolve requests
Inspire BrandsOffice 365 Migration Specialist
Aug. 2018 - Nov. 2018Greater Atlanta Area• OneDrive preview – data is there and make sure local work is uploaded to company site
• Sync works from old site to new site
• SharePoint and Teams – have to use old credentials during migration window; Show user how to do this.
• Log on with new credentials with SSO - first initial last name @client.com
• Level 1 service desk type stuff and Basic troubleshooting
Interactive College of Technology-ChambleeWork Study Student
Jan. 2017 - Sep. 2018ChambleeI handle student files. Organized the filing cabinet the offices and handle any receptionist and adminstrative duties
AppleOne Employment ServicesLARA Choice Counsler
May. 2015 - Dec. 2015Informed and enrolled members into managed care programs ● Provide basic information regarding Louisiana Medicaid ● Process enrolled forms into Medicaid database ● Review and assess health plans members’ eligibility for services ● Comply with company department operational guidelines and policies ● Understanding of Medicaid and Medicare and managed care health plans
InspiriTec, Inc.Customer Service Representative
Apr. 2012 - Jul. 2014Newark, NjResearch and assist each caller to provide accurate information ● Document all calls with detail into call tracking system ● Handle highly sensitive personal information ● Responsible for inputting time in system ● Knowledgeable with computer based Sybase technologies ● Ability to effectively navigate calls in a timely manner
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