Willamette Valley VineyardsTasting Room Concierge
Jun. 2021 - Jun. 2022Forest Grove, Oregon, United States• Event Coordination & Execution: Successfully coordinated a variety of events from concept to completion, ensuring all logistics, timelines, and details were executed flawlessly. Delivered memorable experiences for guests, resulting in positive feedback and repeat bookings.
• Hospitality & Guest Relations: Utilized strong hospitality skills to create a welcoming, engaging environment for guests, consistently exceeding expectations for service quality and guest satisfaction.
• Customer Service Excellence: Provided exceptional customer service by actively listening to guests' needs and swiftly addressing any concerns, leading to increased guest satisfaction and loyalty. Regularly received commendations for responsiveness and professionalism.
• Special Event Management & Design: Led the design and planning of monthly special events, handling all aspects of event coordination, including reservations, menu planning, and event-specific details, ensuring seamless execution and a high level of guest enjoyment.
• Operations & Staff Management: Managed daily operations, including assigning servers, coordinating table arrangements, and overseeing stock inventory. Effectively maintained merchandise, ensuring all items were well-stocked and presented in accordance with brand standards.
• Wine Orders & Customer Interactions: Fulfilled wine pickup orders, greeted and assisted customers, and guided wine tasting guests, providing knowledgeable recommendations that enhanced the customer experience. Strengthened relationships with customers through personalized attention.
• Transaction & Reservation Management: Managed daily transactions and reservations, ensuring smooth operations and accurate record-keeping. Implemented efficient systems that improved workflow and reduced wait times for guests.