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Work Background
First United BankVice President Treasury Management
Jun. 2023Plano, Texas, United States
Independent FinancialAssistant Vice President, Product Manager
Apr. 2023 - Aug. 2023McKinney, Texas, United States
Independent FinancialProduct Manager
Nov. 2019 - Apr. 2023McKinney, Texas, United StatesManaging bank’s online banking and online account opening platform. Conducting market research and implementing and operationalizing data driven changes by introducing new features to improve user experience. Managing lending products and conducting analysis and implementing initiatives to improve product offering and the overall management of the process to gain operational efficiency.
JPMorgan Chase & Co.Technical Product Owner
Dec. 2017 - Nov. 2019Dallas, TexasTechnical Product Owner for cross selling of credit card products on online banking dashboard. Additionally assisted with online account opening platform for wealth management products for Chase’s Consumer Banking Division. Job responsibilities: • Worked closely with counterparts in Product Management to align on the vision, program backlog, and roadmap.
•Worked directly with other product owners, system engineers, program managers, developers, testers, and customers to define features and technical user stories.
• Involved in identifying and documenting technical business requirements for building of microservices
• Involved in testing of various services in both SOAP and REST formats.
• Acted as stakeholder of specific product backlog items, work closely with development teams to ensure the output to be aligned with expectations.
• Worked on auto deploying code changes and building microservices as well posting messages to Kafka topics.
• Served as an Interface between business users, testers and application development team so that all users understand business needs and drivers clearly and are on-board.
• Hands on experience onboarding services to cloud infrastructure and interacting via Gateway Services.
Computer-RxSenior Business Analyst
May. 2017 - Nov. 2017Oklahoma City, OklahomaServed as a business analyst for the creation of an enhanced pharmacy management software using latest technology stack. Job Responsibilites • Met with various groups, including business owners, SMEs (subject matter experts) and marketing team, for requirements gathering in definition Stage.
• Work with business owners to develop Business Workflow and Process Models with detailed process decomposition and validate the processes with Subject Matter Experts.
• Provided week-to-week tactical objectives to scrum team, and provide quick JIT decisions to system level questions and defect triage.
• Identify all necessary Business Use Cases from requirements and create artifacts in UML Diagrams including Use Cases Diagrams, Activity Diagrams, and Sequence Diagrams using MS Visio.
• Involved in performance measurement of ongoing data collection to determine if a program is implementing activities and achieving objectives.
• Work as an Interface between business users, testers and application development team so that all users understand business needs and drivers clearly and are on-board
• Defined the process of establishing interface with Sure scripts for receiving and sending electronic scripts from prescriber as well as nursing homes, as well as all major wholesalers for the EDI processes and setting up the 850, 855 and 856.
• Assisted in designing the Third-Party Claim Sending and Reconciliation module.
• Gathered security related requirements in accordance to HIPPA and PHI set industry standards.
Capital OneData Quality Analyst
Jul. 2015 - Apr. 2017Mclean, VirginiaI worked as a Business System Analyst and Data Quality Analyst for regulatory reporting. The role has highly visible and extremely important due to the new federal regulations brought about by the 2008 financial crisis. Job responsibilities: • Created Business specification document, Technical specification document and Data mapping documents.
• Monitored daily batches and jobs and actively participated in defect management activities. • Conducted trend analysis on the data quality and proposed solutions to improve data integrity and quality. • Produced business process diagrams and logical data models using Visio. • Performed data quality checks and provided summary to stakeholders on a daily and weekly basis. • Wrote complex SQL Queries
• Wrote Basic PL/SQL T-SQL queries, functions, procedures, procedures and trigger. • Experienced with ETL in importing flat files into database.
• Extensively worked with Flat files transformation and loading in multiple Databases. • Co-coordinated in resolving production defects with IT. • Reporting using advanced Excel with features such as like formulas, macros, graphs and pivot tables. • Experience using Oracle's analytic tool for regulatory reporting purposes.
World Bank GroupBusiness System Analyst
Jun. 2015 - May. 2016Washington D.C. Metro AreaDesigned and enhanced Treasury reporting dashboard for member countries of the World bank with holdings at the institution. Job responsibilities:
• Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Conducted and managed resource in order to meet the deadlines set by the client and created project timelines. • Facilitated Joint Application Design (JAD) by bringing in all the users, stakeholder and development team to convert requirements into specific technical needs.
• Worked extensively with SME’s in understanding, extracting, refining and documenting the User and Business Requirements pertaining to reporting.
• Researched existing documentation and conducted GAP Analysis in order to determine the as-Is and to-Be state of the company.
• Conducted Impact Analysis to determine the effects of the changes being proposed on the existing system.
• Built API’s during the design phase in order to make the software efficient and programmer friendly.
• Authored the Business Requirements Document and Functional Requirement document (BRD, FRD) with project teams. Extracted, discussed, and refined business requirements from business users and team members.
• Drafted Use Case Narratives and designed Activity flowcharts and other UML Diagrams.
• Assisted QA team in drafting Test Scenarios and Test Cases to make sure all requirements are addressed at the test case level.
• Responsible for planning and conducting the UAT phase.
• Coordinated UAT with end users to validate that the developed application meets the business requirements.
• Performed system test execution, supported UAT and Production execution along with the reports
Capital OneSenior Business System Analyst
Aug. 2013 - Jul. 2015Richmond, Virginia AreaJob responsibilities: • Involved in data requirement gathering, analysis of the requirements from the business owners and users.
•Participated in daily standup, biweekly review Sprint Review, Retrospective and Planning meetings.
•Analyzed and created and formatted the Reports as per Business Requirements. •Worked extensively under the agile methodology.
•Involved in ETL development of the requirement provided by the business.
•Performed Data Mapping based on specific data mapping requirement and checked for data uniformity and modified/updated the data field. Built complex logic that aligned to the business requirement.
•Impact Analysis in order to analyze the effects of the changes being proposed on the existing system.
•Engaged in reporting projects such as FASB Regulatory Reporting and SOX, GAAP reporting
•Implemented UAT Testing for quarterly Call Reports and Maintenance Releases of technical code changes
•Coordinated with Vendors, Business Users and Development for setting up Test Environment, Test Data and Backend Interfaces.
•Involved in multiple UAT testing’s and wrote complex SQL queries and other validation techniques such
as Smoke Testing and Regression Testing methods.
•Developed, tracked and managed Issues Log created during the test phase using Excel.
•Conducted comprehensive data analysis for credit accounting aspect of financial reporting due to differences in the conversion program and limitations of various systems.
•Created test cases, documented all the testing and the results in order to ensure developed application meets the business requirement and to obtain end user sign off.
Ratna Pustak BhandarSenior Product Manager
May. 2012 - Mar. 2017Rochester, New York AreaAssisted in analyzing the market and the growing trend of technology and its’ effects on business operation. Conducted analysis to determine the impact of website on the business and headed the initiation of the development of first ecommerce web site for transactional purposes My Responsibilities:
• Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Tracked budget and delivery of engineering projects and releases
• Facilitated Joint Application Design (JAD) by bringing in all the users, stakeholder and development team to convert requirements into specific technical needs. Also conducted one on one interviews as a part of the elicitation technique.
• Worked extensively with SME’s in understanding, extracting, refining and documenting the User and Business Requirements pertaining to reporting.
• Researched existing documentation and conducted GAP Analysis in order to determine the as-Is and to-Be state of the company.
• Conducted Impact Analysis to determine the effects of the changes being proposed on the existing system.
• Drove and owned backlog grooming and management, prioritized the iteration and drove acceptance testing and delivery of iteration
• Built API’s during the design phase in order to make the software efficient and programmer friendly.
• Authored the Business Requirements Document and Functional Requirement document (BRD, FRD) with project teams. Extracted, discussed, and refined business requirements from business users and team members.
• Drafted Test Scenarios and Test Cases to make sure all requirements are addressed at the test case level.
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