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Work Background
PitchStone TechnologyProduct Manager
Mar. 2019 - Jun. 2021Seattle, Washington, United StatesEstablished agile practices and product methodology for a legacy development vendor relationship (10 years) with T-Mobile in management of their real estate portfolio and the physical location lifecycle project management. * Single point of client contact for all operational support and development initiatives related to platform scalability in preparation for x4 growth to meet associated timelines. * Coordinated all sideline integration project requests with client project teams and internal development team(s). * Managed all development teams including core application, DB, internal and external API platform capabilities and mobile application development (PWA). * Facilitated company growth plans and managed team expansion, growth x3.
TriNetContract Product Manager
May. 2017 - Apr. 2018A remote role, I most recently governed a client reporting agile team in migration procedures during company acquisition. I additionally managed internal administration/servicing portal agile team. My requirements analyses consisted of UI/UX story creation, Agile team grooming, sprint planning, defect reporting lead, and release communication efforts.
• Client Migration: Systematically increased agile team delivery per sprint and maintained timely client migrations in contrast to previous product management. Greatly improved internal release and user communications.
FISSVP of Enterprise Product Development, Global Retail Payments
Sep. 2016 - Jan. 2017I previously led as Sr. VP of Global Retail Payments Enterprise Product Development (2016-2017), in defining necessary development requirements for API enterprise digital framework and event broker consumption. I also strategized enterprise platform consolidation and redesign of client portal. • Obtained $17M to initiate Phase 1/3 of +5-year Enterprise Transformation program. • Acquired $5M of $12M of projected partner incentives based on contractual product launch objectives.
FISVP of Enterprise Product Strategy, Global Retail Payments
Sep. 2015 - Aug. 2016Milwaukee, WisconsinAs VP of Global Retail Payments Enterprise Product Strategy (2015-2016), I secured new partnership, which warranted up to $12M in incentives and created additional value proposition for clients to yield up to 10% in revenue increase.
FISSenior Director, Product Management
Sep. 2014 - Sep. 2015Milwaukee, WIAs Sr. Director of Financial Services Product Management (2014-2015), my market analysis, opportunity assessments, and numerous successful mobile application projects resulted in innovative user story requirements.
• Generated microloan lending solutions; established consultative new account, credit line increase, and start-up credit card programs.
Fidelity National Information ServicesProduct Management, Loyalty Services
Oct. 2010 - Jul. 2013As Sr. Product Manager within Loyalty Services (2010-2013), I finalized project requirements, new retail platforms, and innovative initiatives to highlight Debit, Prepaid, Government, and Healthcare product rewards. • Formulated turn-key and customized loyalty programs for client B2C products in web and mobile applications.
Fidelity National Information ServicesEFT Product Manager
Aug. 2009 - Oct. 2010As the EFT Product Manager (2009-2010), I advanced Electronic Funds Transfers based on client specifications and mentored all support entities.
• Pioneered first enterprise wide product solution with plastic card customization feature. • Complex Negotiations: Competitively negotiated with vendors to achieve 25% savings.
Fidelity National Information ServicesSr. Platform Manager - TBS and BASE2000
Jul. 2006 - Aug. 2009As Sr. Platform Manager of TBS/BASE2000 – Full Service Credit Processing (2006-2009), I maintained technical/business ownership for two credit processing platforms, evaluated client-requested and market-required features, and oversaw platform integration to expand portfolio.
• Reimagined advantageous sales and conversion procedures for the single largest commercial credit customer (x10) in company history.
Fidelity National Information ServicesNational Accounts Implementation Manager
Jan. 2005 - Jul. 2006Managed, prioritized, and tested system defects and new credit processing development implementations.
Managed implementation projects of new start-up credit processing programs for key clients.
Assisted Client Relations representatives with special projects and needs for advanced credit processing platform knowledge.
Assisted key clients with special projects related to credit processing platform functionality, setup, and development.
Assisted internal departments as credit processing platform subject matter expert.
Fidelity National Information ServicesNational Accounts Analyst
Oct. 2003 - Jan. 2005Perform client relation functions for National Account clients including onsite visits when needed and work with surrounding departments to develop client satisfaction. Provided consultative services including strategic credit portfolio planning, education of new products, profitability and group analyses and marketing recommendations to client-base. Worked with large client conversions to BASE2000 credit processing platform and helped isolate target objectives and post-conversion issues. Continued to develop knowledge of BASE2000 credit processing platform and isolated system differences to colleagues and led the development of further enhancements needed in system functionality for client satisfaction. Assisted in development, enhancement, and training of customized Stored Value (prepaid debit) program.
Fidelity National Information ServicesNational Accounts Representative
Dec. 2002 - Oct. 2003Performed client relation functions for large client base for clients on TBS and BASE2000 credit processing platforms, including onsite visits when needed. Personally assisted company's largest and most sensitive credit card processing clients with day-to-day functions, programming needs and issue resolution. Provided consultative services including strategic credit portfolio planning, education on company enhancements, profitability and group analyses and marketing recommendations. Personally assisted clients with target objectives for pre and post-conversion procedures and issues for credit processing platforms.
Developed an advanced knowledge of BASE2000 credit processing platform and identified and initiated necessary enhancement projects. Assisted in education of and potential sale of product to prospective client-base. Implemented customized Stored Value (prepaid debit) program including new processes for Certegy resulting in coordination of development, troubleshooting unique client requirements and training of new processes.
Fidelity National Information ServicesCustomer Support Representative Senior
May. 1999 - Dec. 2002Performed client relation functions for 80-110 credit unions on the TBS credit processing platform while proactively managing relationships with assigned clients including onsite visits when needed. Worked with several large client conversions to help isolate concerns. Provided accounting, disclosure, technical assistance and consultative services including strategic credit portfolio planning, profitability and group analyses and marketing recommendations to clients. Actively promoted company enhancements and services based on client needs. Developed internal procedures for system changes to prevent company liability and promote client understanding.
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