Voltus, Inc.Dispatch Operations Manager
Jun. 2021 - Jan. 2023Hawaii, United States- Led dispatch operations team members in 24/7 operation of demand response portfolio.
- Wrote dispatch program procedures for demand response asset participation in capacity and auxiliary service markets which include the following service territories: AESO, CAISO, SMUD, SPP, MISO, PJM, NYISO, ERCOT.
- Tracked and assisted in coordination of customer program readiness milestones which includes new and existing customer participants. Milestones include internal/external communication campaigns, internal/external site registrations, metering and visibility, dispatch verification tests.
- Developed new methods for tracking and remedying customer performance reviews to increase resolution rates and increase customer performance.