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Work Background
Quality Assurance Manager
Cottonwood FinancialQuality Assurance Manager
Jul. 2023 - Jun. 2024Irving, Texas, United StatesEnhanced QA documentation for operational consistency, reducing post-release defects. Increased test coverage by 25%, significantly lowering defects. Implemented new load testing software, boosting test coverage by 50%. Introduced performance testing for UI updates, improving user satisfaction.
Lead Quality Assurance Engineer
Santander Consumer USALead Quality Assurance Engineer
Apr. 2009 - Aug. 2023Dallas/Fort Worth AreaLed QA team, achieving 95% story-to-defect ratio, enhancing overall product quality. Implemented QA procedures, increasing team productivity by 18%. Developed Disaster Recovery Plan, ensuring QA business continuity. Managed QA for SailPoint IAM, reducing roll-on/off time by 75%. Expert in major lending apps, ensuring top-tier compliance and training. Optimized QA automation protocols, reducing manual testing time by a notable margin, thereby accelerating project delivery.
Systems Administrator
Sixth GearSystems Administrator
Feb. 2008 - Oct. 2008Dallas/Fort Worth AreaLed system upgrades, boosting operational efficiency by 20%. Enhanced data security with IAM profiles in collaboration with senior management. Implemented backup and recovery strategies, reducing downtime by 10%. Monitored system health, proactively resolving issues to ensure business continuity. Coordinated IT solutions with cross-functional teams, improving workflow efficiency.
Senior Quality Assurance Analyst
Santander Consumer USA / Drive®Senior Quality Assurance Analyst
Jan. 2006 - Feb. 2008Dallas, Texas, United StatesLed QA testing in Agile, improving software release quality by 30%. Optimized pricing and policy changes with Maintenance Manager Tool, doubling efficiency. Implemented automated testing, reducing cycle times and enhancing release quality.
Consultant/QA Analyst
BearingPointConsultant/QA Analyst
Jan. 2003 - Dec. 2005Quality Assurance Software Engineer and consultant to fortune 1000 companies. Responsible for consulting, planning and implementing all phases of testing, including manual and automated methods. As a consultant I had to learn quickly, work hard and get the job done correctly, on time and within budget. • Completed PeopleSoft functional testing for major shipping customer. Involved in all phases from requirements to User Acceptance testing. • Completed rapid deployment of Quality Center software for one of the world’s largest banks including creating user groups and roles for individual users, setting up security, importing existing test cases, setting up defect tracking emails and providing training to administrators. • Performed software testing for a Java / Oracle based automated deal management system for a major bank. Assisted with User Acceptance Testing and wrap-up of all testing before application deployment to customer production environment.
QA Analyst
AccentureQA Analyst
Jan. 1997 - Dec. 2000Served as Project Lead for performance testing of critical business applications. Performed load, system and regression testing for logistics, eBusiness, and internet applications. Used Mercury Interactive WinRunner, LoadRunner and Quality Center tools to write, track, and automate test plans and test cases. Utilized various platforms including Unix, Windows NT, Windows 2000, and AS400. Areas of responsibility included defining product test plans and criteria for acceptance testing. Developed and maintained testing standards and procedures. • Performed load testing using Mercury Interactive LoadRunner to predict system behavior and performance, and emulate 1000’ of virtual users, helping to avoid unnecessary hardware and software expenditures. • Load tested enterprise class systems and employed performance monitors to identify and isolate problems. Analyzed results and reported to management.

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