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Work Background
Athenaos Luxurious TransferProject Consultant
Oct. 2023 - May. 2024Athens, Attiki, GreeceAs a Project Consultant by Mentors Hospitality, at Athenaos Luxurious Transfer, a client of Mentors Hospitality, I played an instrumental role in establishing and streamlining the company's operations within the luxury transportation and travel industry from November 2023 to May 2024. • One of my primary responsibilities was developing a comprehensive business plan • Recognizing the importance of a skilled workforce, the recruiting qualified drivers • I coordinating with external technicians to ensure all necessary infrastructure, including IT systems, communication networks, and operational software.
• Furthermore, I meticulously participated in the procurement and delivery of the company's fleet of luxury vehicles. From conducting extensive research and negotiating with suppliers to overseeing the final delivery. • A significant accomplishment was, introducing the company to almost 50 hotels in the Attica region. Additionally, I forged relationships with tour operators, both locally and internationally.
• I honed my skills in navigating the complexities of the transportation and travel industry, particularly in understanding and interpreting the relevant legislation. My ability to multitask, prioritize, contributed to the company's successful launch.
• One of the most rewarding aspects of this role was the opportunity to be involved in building a company from the ground up. Witnessing Athenaos Luxurious Transfer transition from a concept to a fully operational and functional business was a testament to the hard work and dedication of the entire team.
Boutique Hotel DreamboxHotel Manager
Jan. 2022 - Jan. 2023Mykonos, Southern Aegean, GreeceSome of my key accomplishments were:
- Secured a remarkable 40% surge in positive reviews on OTA sites, surpassing performance of previous year.
- Demonstrated a stellar 50% improvement in personnel retain ability, outperforming historical averages.
- Halved guest complaints by implementing proactive measures before hotel opening.
- Optimised housekeeping efficiency, achieving consistent cleaning standards, whilst strategically reducing personnel numbers.
Kinsterna Hotel General Manager
Jan. 2020 - Jan. 2020Monemvasía, Peloponnese, GreeceMy key accomplishments of this role were:
- Slashed F&B costs by 10-20% through strategic vendor negotiations, contributing to improved overall cost efficiency.
- Enhanced intercommunication among department heads, resulting in a remarkable 40% reduction in time, whilst expediting guest service delivery.
Grecotel Hotels & ResortsGeneral Manager
Jan. 2019 - Jan. 2019Kos, Southern Aegean, GreeceSome of my key accomplishments were:
- Acted as owner's representative at municipality council meetings, providing insights on enhancing Kos touristic product.
- Fostered public relations and efficiently resolved issues by initiating contact with local vendors and heads of Kos authorities.
Hotel Mistral 5*General Manager
Jan. 2008 - Jan. 2018Rhodes, GreeceMy key accomplishments of this role were:
- Drove business volume and increased profit margins by implementing strategic contract and sales management approaches.
- Achieved business success by crafting and executing impactful hotel management plans aligned with organisational objectives.
- Delivered a remarkable 33% revenue growth in 2016, followed by a subsequent 12% turnover increase during next summer season by expanding the hotel's customer base.
- Formulated, implemented, and revitalised employee engagement and management processes, driving notable improvements in efficiency and effectiveness.
- Retained remarkable 70% enhancement in hotel revenue within the first year of attaining a five-star status, accomplished through the refinement of customer/guest service delivery.
My previous job roles were:
Director of Wholesale Dpt. at Gift Shops | Hotel Manager at Hotel Mistral 3*
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