Dawne Stanley

Regional Director of Operations @Anatomy Fitness

Sales ManagerExecutive CoachBusiness OwnerUndergraduate Student👍 Sales & BizDev🧨 ConsultingCustomer Success Manager✨ Business Owner🎓 StudentAdvisorCustomer ResearcherAccount Manager

Dawne Stanley is the Regional Director of Operations at Anatomy Fitness in Miami, FL. She has been pivotal in training and mentoring new General Managers, streamlining club operations, and maintaining high standards across locations. Dawne excels in creating and implementing SOPs, negotiating vendor agreements, and leading special projects. As the General Manager since January 2021, she managed two locations, achieving record membership and revenue. Her expertise in operations, customer service, and team leadership has significantly contributed to the growth and success of Anatomy Fitness.

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Network Power<100 people

Roles

🔥100%

Startup Founder

💸100%

Marketing

✔️100%

Geos

🇬🇧50%

United Kingdom

🇺🇸50%

United States

Work Background

AnatomyRegional Director Of Operations

Jun. 2022Miami, Florida, United StatesAnatomy is a collaboration among fitness, sports science and nightlife veterans that embodies the future of fitness. Offering proprietary fitness programming, influenced by advanced research in strength conditioning and regeneration, designed for members to excel in all aspects of their lives. Regional Operations: - Train and mentor new General Managers - Work alongside the General Managers to ensure smooth club operations and club operational standards are being met - Create and implement new operational SOPs to maintain cohesion across the brand - Develop systems to promote clearer communication both individually and companywide - In conjunction with COO, negotiate vendor agreements, contracts, and schedules to ensure best pricing while maintaining continuous supply of material and service to maximize in club performance - Recruit and help train incoming operations management TEAM members to support the growth of the brand - Lead the execution of various special projects/ task forces/ business improvement initiatives as requested by COO Customer Service: - Manage FL regional customer service TEAM - Analyze areas of opportunity and oversee member satisfaction across the Florida region including implementing cancel, member, and unclosed leads surveys (identify appropriate survey and customer service communication tools) - Respond to escalated customer feedback or concerns - Manage all club exceptions, for refunds and service requests from GMs in consultation with COO as needed

AnatomyGeneral Manager

Jan. 2021Miami, Florida, United States-Drove Membership and Training Sales at Anatomy Midtown to break club records for 5 months straight during 2021. -Collaborated with internal and external partners to grow member community to high water mark through corporate partnerships and boost awareness / sales for all clubs. -Guided department leaders in establishing goals, brainstorming application of club strategies, and achieving club and career goals, both in individual and group settings. -Managed monthly P&L of Midtown location to maximize the member experience and profit and loss contributions. -Created and implemented new company Front Desk, Sales, Personal Training, and Cleaning Teams SOP’s to promote individualized communication and development plans to ensure TEAM accountability. -Recruited, hired, trained, developed friendly and inclusive TEAM members to support needs of members. Positioned the right team members in roles where they can best impact members' goals. -Trained and mentored club leaders through observing, coaching, accountability with daily/weekly meetings and 1 on 1’s. -Instilled a sense of common responsibility and TEAMWORK across club functions to maintain positive member and team member experience, with a focus on bringing together the diverse strengths and experiences.

The Mullings GroupDirector / Office of the CEO

Jun. 2020 - Nov. 2020Delray Beach, Florida, United StatesThe Mullings Group (TMG) has consistently been recognized as the global leading talent access firm in MedTech and Life Sciences. -Project lead on emerging initiatives within TMG Companies. -Manage and monitor all business development actions within the office of CEO. -Communicate and manage client success to a variety of executives at all levels effectively. -Prepare and supervise project talent acquisition agreements and financial tracking. -Monitor performance of account executives to ensure alignment of expectations and committed timeline is met. -Partner with project team members to ensure that project delivery aligns with strategic objectives and priorities. -Manage social media and track analytics for effective ROI.

EquinoxGeneral Manager

Jul. 2019 - Jun. 2020Boston, MassachusettsEquinox is a high performance temple of well-being, featuring world-class personal trainers, group fitness classes, and spas. Voted Best Gym in America by Fitness Magazine. -Managed experience of 120+ employees and 2600+ members. -Operator of a full service 40,000 square ft. high performance fitness club. -Managing 7+ million in revenue. -Coached underperforming sales team. Sales team hit plan 5 months in a row and drove most sales in the region multiple times before being paused by COVID-19. -Responsible for recruiting, hiring, training and development of all talent in club. -Supervise and develop performance of all club management / ancillary departments. Manage performance progress, goal & objective updates and ensure constant communication. -Manage on-going profitability of the club, ensuring revenue, payroll, cost of sales and operating costs and goals are met if not exceeded. -Develop and implement cost savings initiates and strategies with high level ability to analyze and manage Profit and Loss. -Responsible for training and development of club’s Assistant General Manager and companies future leaders. -Create, implement and ensure full compliance of operating controls, SOP’s, policies, procedures and service standards. -Responsible for handling all member and employee concerns, complaints and issues including prompt investigation and resolution. -Maintain membership sales budgets and management of Membership Advisor team. Contributing to team effort as needed by filling in for sales takeovers. -Ensure highest level of service standard for club members is met and maintained to company standards. -Manage club Medallia experience platform and ensure NPS and club customer loyalty goals are met and maintained.

EquinoxAssistant General Manager

Jul. 2018 - Jul. 2019Boston, Massachusetts-Help to ensure the smooth and efficient operational procedures within all departments enabling the Equinox club to provide the highest level of customer service. -Train and supervise the Front Desk, Housekeeping and M.O.D managers. -Help General Manager facilitate all delegated projects and responsibilities within the club. -Manage multiple aspects of inventory control, payroll budget, daily bank deposits, shift coverage and general club maintenance. -Educate staff of proper company policies and procedures and ensure standards are met. -Assist in the mentorship, training and development of fellow Assistant General Managers in the region. -Handle member concerns, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution and member satisfaction.

EquinoxAssistant General Manager

Dec. 2017 - Jul. 2018Beverly Hills, California-Help to ensure the smooth and efficient operational procedures within all departments enabling the Equinox club to provide the highest level of customer service. -Train and supervise the Front Desk, Housekeeping and M.O.D managers. -Help General Manager facilitate all delegated projects and responsibilities within the club. -Manage multiple aspects of inventory control, payroll budget, daily bank deposits, shift coverage and general club maintenance. -Educate staff of proper company policies and procedures and ensure standards are met. -Assist in the mentorship, training and development of fellow Assistant General Managers in the region. -Handle member concerns, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution and member satisfaction.

EquinoxOperations Manager

Jun. 2017 - Dec. 2017Beverly Hills, California-Support overall club operations as an integral part of the management team. -Own Front Desk Management: Hire, train, motivate, supervise, coach and evaluate desk staff along with scheduling and payroll. -Maintain cleanliness and organization standards of Front Desk, Fitness Desk and Reception area. -Ensure club maintenance is photo-ready and safe by conducting consistent scheduled club walkthroughs. -Work alongside maintenance team to order and stock all club supplies. -Support General Manager/Assistant General Manager with response to member concerns and tackle areas of opportunity from NPS survey. -Maintain high visibility during peak club hours to promote club culture and assist in any member concerns. -Monitor and facilitate oversight of Ancillary Services and sales.

Wanderlust HollywoodAssistant General Manager

Jul. 2015 - Jun. 2017HollywoodWanderlust is a holistic wellness/community center that provides gathering experiences, practices and ideas to lead your journey towards a healthy and inspired life. -Leading the center team in successful day-to-day operations. -Identifying talent, interviewing, and hiring new team members, totaling 50+ employees. -Participating in personnel decisions regarding the center team, including transfers and terminations -Training and developing the studio team, especially Center Managers and Team Leaders -Building sales and managing the center budget -Assisting the General Manager in performing administrative duties including payroll, inventory, food ordering, proper cash handling, etc -Writing schedules that meet the needs of the business so that a great customer experience is delivered while maintaining financial responsibility -Ensuring that safety and security standards are emphasized and adhered to, and that employees are trained in appropriate responses to unsafe situations -Maintaining a clean center with excellent quality food and customer service -Maintaining cleaning and sanitation standards within the center -Assisting with local center marketing opportunities -In partnership with HR and Finance Departments, ensuring that employees are paid properly, receive appropriate benefits, and are prepared for additional career opportunities -Keeping website up to date, creating landing pages as needed -Maintaining all elements of the building including Electrical, Plumbing, HVAC, Alarm Systems, Locks, Repairs, Gardening, Landscaping, and Cintas -Assist Programming Department in all administrative duties such as, but not limited to: scheduling, maintaining programming calendar, ticketing, marketing, booking talent -Maintain and submit weekly/monthly programming reports, grids, and memos -Draft invoices, contracts, and revenue data sheets for all program and talent

SLS Hotel, A Luxury Collection Hotel, Beverly HillsSpa Concierge

Dec. 2014 - May. 2015Beverly HillsSLS Hotel, a Luxury Collection Hotel, Beverly Hills welcomes guests with superb service, chic accommodations and inspired amenities. -Handled all administrative duties for fast paced spa such as manage the appointment book, greet clients, and manage front desk. -Maintained spa upkeep and stocking of merchandise. -Developed marketing and PR promotions to help build spa brand. -Assisted in the planning, set up, and flow of successful spa events for guests and local community. -Developed trusting relationships with both clients and colleagues. -Suggested new products, treatments, and options for regular and new clients. -Up-sold products and services when appropriate. Nominated highest retail seller in month of March. -Maintained upkeep of spa, locker rooms, relaxation lounge, and fitness center. -Assisted therapists whenever needed. -Greeted clients and escorted them to treatment rooms.

CBS CorporationExecutive Assistant to the SVP of Casting

Jul. 2013 - Nov. 2014CBS is a leading global media and entertainment company that creates premium content and experiences for audiences worldwide. -Assist Senior Vice President with casting for all CBS Drama television shows. -Alternate assistant to EVP of Talent and Casting, Peter Golden, as well as the President of CBS Entertainment, Nina Tassler. -Organize and submit monthly expense reports, schedule and maintain calendar (business and personal), organize travel accommodations (flights, car pick-ups, event/hotel reservations), control heavy email correspondence and field high volume of calls. -Edit and upload film on actors using programs such as Handbrake, iMovie, Final Cut Pro, Quicktime, and Cast It. -Maintain and distribute the weekly Network Drama current reports, grids, and memos. -Interface directly with industry Casting Directors, Partnering Studios, Executive Producers, Production, Drama Development, Current & Business Affairs (series and pilot shows), and Agents/Managers. -Interview, train, and assist with supervision of interns. -Clear daily guests and provide drive-on's for all talent. -Attend events/shows to scout possible talent for future projects. -Prepare and organize Upfronts materials for EVP and SVP of Casting. -Purchase office materials with personal CBS credit card.

CBS CorporationTemporary Administrative Assistant

May. 2013 - Jul. 2013Studio City-Filled in as needed for Senior Talent Coordinator to Peter Golden: Answered multiple phone lines, updated calendar, and set meetings.

CBS CorporationTalent & Casting Intern

Sep. 2012 - May. 2013Studio City, CA-Interfaced directly with EVP, Peter Golden, and fellow VP’s of casting during casting concept calls, network tests, table reads, and general meetings with actors. -Assisted with the casting, auditions, and rehearsals for CBS’s 2013 Diversity Showcase and upcoming pilots. -Input diversity and casting data into the CBS database.

Loyola Marymount UniversityStudent

Sep. 2009 - May. 2013Greater Los Angeles Area-Bachelor of Arts; Communication Studies 3.64 GPA -Deans List, National Honor Society, National Society of Collegiate Scholars, Accepted into the Bay Area Undergraduate Communication Research Conference, Alpha Phi Sorority

MTVTalent & Casting Intern

Dec. 2012 - Apr. 2013Santa Monica, CA-Assisted with developing and finding new talent for MTV current programming and pilots, answered multiple phone lines, coordinated auditions and casting calls, as well as filled in for casting assistant when needed. -Also assisted with the planning, invitation distribution, and development of the MTV Movie Awards.

PMK*BNCTelevision Intern

Sep. 2012 - Dec. 2012Greater Los Angeles Area-Worked directly with Supervisor on PR for shows such as X Factor and The Primetime/Creative Arts Emmys, as well as attended the event itself. -Worked on PR projects such as red carpet events and media lists for TV writers Shonda Rhimes, Carter Bays, Chris Harris, and Craig Thomas. -Responsibilities included researching media content, imputing data into company database, and researching new content.

Davie Brown EntertainmentTalent & Entertainment Marketing Intern

Apr. 2012 - Jun. 2012Marina Del Rey, CA-Worked with all talent, processed product placement orders, input data into database, assisted with day to day tasks, and identified and recommended possible marketing opportunities for various company clients.

Burtons Grill, LLCHostess

Apr. 2009 - Aug. 2011North Andover, MA-Greeted and escorted guests, handled multiple phone lines, managed reservations and events calendar, as well as assisted with any other administrative work.