Violet Roberts

Practice Manager @East Otago Health

New ZealandBusiness Development ManagerSolution IntegratorCommunication DesignerCustomer Success ManagerTech Support🔥 Startup Founder✔️ ITBusiness Owner👍 Sales & BizDevGraphic Designer🐦 Design🧨 ConsultingSystem Analyst✨ Business OwnerProduct ManagerProject ManagerWeb DeveloperData Analyst

Violet Roberts is a dedicated Practice Manager at East Otago Health medical centre where she is responsible for overseeing the daily operations of the healthcare facility. With over a decade of experience in healthcare administration, Violet has developed a strong expertise in strategic planning, staff management, and patient care services. She is committed to promoting efficient practices that prioritize patient satisfaction and well-being. Prior to joining East Otago Health she has served in various healthcare and IT positions, honing her skills and knowledge in these fields. Violet is known for her exceptional leadership skills and her ability to streamline operations for enhanced productivity, she is solution focused and a quick thinker in critical scenarios. Her passions outside of work life are equine, her dogs, gardening, fishing and research.

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Work Background

East Otago Health CentrePractice Manager

East Otago Health LP; Medical CentrePractice Manager (two sites)

Apr. 2018Manage all Clinical and Administrative staff and operations, (14 staff plus Locum GPs) over two medical centers holding a Rural Primary Contract, a Rural ACC contract and a St John, PRIME and after-hours emergency care responder service Implement strategic goals, overseeing day-to-day operations, and managing finances including budget setting and adherence. Provide performance evaluation and feedback to encourage continue improvement. Maintain and perform initiative, integrity, and professionalism both at work and with-in the community and, of course – any other duties as required.

East Otago Health LP; Medical CentreReceptionist / Administration / IT

Apr. 2015 - Apr. 2018Receptionist/Administrator/Accounts Managing Patients and Customers as they arrive and leave the Centre ensuring all accounted and for end of day close-off Daily mail and correspondence dealt with efficiently and effectively Records handled securely and accurately and filing systems maintained. Error logging and various other IT issues as required Daily and weekly banking Maintain and perform initiative, integrity, and professionalism Cover Manager during times of leave or absence (2IC)

Ministry of Education, Palmerston Primary SchoolGreen keeper

Jul. 2013 - Dec. 2015Garden maintenance and ground keeping duties Identify development areas, provide proposals and recommendations, and manage projects to completion.

Self Employed – “Violets Vision”Director & Sole employee

Jan. 2013 - Dec. 2015Gardening, green-keeping and hedge maintenance Palmerston Primary School grounds and various private gardens Calf rearing (seasonal) Rural IT support, when and where required

Self Employed – Contracting VariousFarm hand

Jul. 2009 - Dec. 2013General farm duties, at times, sole responsibility Tractor driving - topping and winter feed-outs IT support for rural users, general Virus cleanups or software installations and training as and when required

Dunback Excavation LtdDirector

Jan. 2005 - Dec. 2013Owner Operated Business All office duties including Payroll, advertising, IRD requirements, Health & Safety, Annual accounts, invoicing etc

Veterinary Services LtdTerritory Manager – East Otago

Jan. 2008 - Dec. 2009Provide Veterinary expertise and advise to clients covering Styx- Maniototo-Middlemarch-East Otago Seasonal ordering animal health to farmer requirements and delivery Web site maintenance

Southern Community LaboratoriesIT - Project Coordinator / Systems & Network Administrator

Aug. 1994 - Nov. 2005Define aims and objectives of new project requirements and research with relevant staff Produce adequate documentation and training Maintain and update, internal Intranet, quarterly reports to senior management on developments and future planning Provide system support, implement, installation/upgrade projects for - Otago/Southland sites and GP surgeries. Provide 24hr on-call availability on a month by month pro-rata roster Adhere to all H&S requirements Maintain strict confidentiality and integrity Follow IANZ Quality Management procedures

Cadbury Schweppes HudsonComputer Operations – 3 month contract

Jun. 1994 - Aug. 1994Help desk duties-System performance checks, backups

Dunedin ElectricitySoftware Analysis – contract fixed term term

Mar. 1994 - Jun. 1994Research and report current procedures on areas of improvement and areas where others could benefit to senior management.

Fortex Group LimitedIT - Systems Administrator

Oct. 1990 - Mar. 1994Unix Administration and Security of Plant production systems, office automation and Management Information Systems Maintain and Coordinate LAN network, hardware and software upgrades Provide training, advice & support to users Maintain system manuals Weekly and monthly system checks and preventative maintenance procedures (outside of production hours) Monitor and take timely action on system failures All other IT support requirements as and when needed including 24hr on-call support

Reid Farmers Ltd (Pyne Gould Guinness)Data Entry, Creditors Control

Oct. 1986 - Oct. 1990Data Entry, Creditors, Stock Control Passed NZ Stock and Station Agent Certificate