NMPiOperations Director - Global Operations Hub
Jan. 2017 - Apr. 2020Cape Town Area, South AfricaKey responsibilities: - Operational & Resource Management: Directed a 150+ member global operations team, managing complex processes and collaborating with senior leadership and market Managing Directors. Established FTE requirements, led recruitment, and coordinated succession planning with HR to align operational objectives and cultivate a strong organizational culture.
- P&L Management: Oversaw global P&L and forecasts, partnering with executive leadership to achieve Gross Profit (GP) and EBITDA targets.
- Strategic Planning & Process Optimization: Developed and implemented strategies to streamline processes, drive cost efficiencies, and enhance productivity. Analyzed and improved operational processes, implementing best practices for increased efficiency.
- Quality Assurance & Risk Management: Ensured adherence to quality control procedures, addressing operational challenges to maintain high standards. Integrated digital tools and technologies to enhance operational infrastructure. Ensured regulatory compliance, and implemented processes ato mitigate operational risks.
- Stakeholder Collaboration: Managed senior managers and aligned with departments and external partners, enhancing business strategies and fostering a cohesive team culture.
- Innovation and Continuous Improvement: Fostered a culture of innovation and continuous improvement, staying ahead of industry trends and enhancing the business environment for its people.