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Work Background
Paysafe GroupSenior Product Manager - Banking team
May. 2022Sofia, Sofia City, BulgariaDriving Innovation in Payment Infrastructure & Banking Connectivity Spearhead the development of banking solutions by leading cross-functional teams to refine high-level requirements and implement scalable financial products. Manage the product backlog & roadmap, prioritizing key features to enhance fund transfer services, treasury movements, client refunds, and merchant payouts. Oversee API integrations with major banking partners & SWIFT connectivity, ensuring seamless transaction processing and automated reconciliation. Orchestrate Program Increment (PI) Planning sessions, aligning technical teams and stakeholders on strategic product goals for improved service reliability and partner engagement. Optimize financial operations by implementing AI-driven analytics and automation, reducing manual processes and enhancing compliance with regulatory standards. Facilitate cross-functional collaboration between business, engineering, compliance, and treasury teams to deliver high-impact banking solutions. πΉ Key Achievements:
- Successfully launched fund transfer services improving treasury operations - Developed and launched standalone merchant payouts solution
- Integrated banks via API connectivy from the ground up and reduced transaction processing time in several markets
Financial TimesProduct Manager Subscriptions and Payments
Aug. 2021 - May. 2022Sofia, Sofia City, Bulgaria- Defining and developing a product strategy, service or feature set aligned to the strategic vision of the company. - Defining the product outcomes and metrics aligned with the company wide OKRs.
- Prioritizing the product backlog.
- Collecting and refining high level requirements with various teams and stakeholders for streamlining the desired solution.
- Preparing and maintaining business requirement documents used during the different phases of the development.
- Facilitate smooth communication with business and technical teams.
- Providing regular updates on outcomes from development through release anouncements to
stakeholders and other business units within the organisation. Projects:
- Customer and feature migration between two major internal systems
- Implementation of Apple in-app purchases for new iOS applications
- Enhancing platform capabilities for extension of payment and subscription portfolio within the
organisation
Paysafe GroupProduct Manager
Jan. 2020 - Aug. 2021Sofia, Bulgaria- Developing and delivering products and improvements in accordance witht the company's strategy and roadmap.
- Project and Initiatives Planning, Task Breakdown and Documentation
- Working closely with huge international team for requirements gathering, product support and successful release of features.
- Daily collaboration with development teams to ensure smooth progressing and delivery of the tasks at hand.
- Data Analysis, Project Monitoring and Results Analysis
Paysafe GroupQA Specialist
Mar. 2016 - Jan. 2020Sofia, BulgariaInvestigation and recreation of reported incidents by all operations departments from the company and taking further steps for coordination and execution of fixes where necessary. Automation testing of the marketing website as well as other front end features of the service.
Paysafe GroupSenior VIP Account Manager, Digital Wallets
Jan. 2015 - Mar. 2016Sofia, Bulgaria- Management of several country markets and maintaining high revenue from the customers from these markets
- Assist with management of daily marketing duties for the VIP Loyalty Programme
- Maintaining relationships with existing clients through dedicated account management.
- Collecting and reporting feedback from VIP clients to assist with continuous improvement.
- Presenting a professional image of the company.
- Providing exceptional support for existing clients (VIP as well as regular customers), both over the phone and email.
- Following the high standards of the company in regard to quality and timeliness of responses
- Be actively involved in reactivation campaigns targeted towards the existing VIP customer base, as well as management of custom VIP offers.
- Contribute new ideas on how to improve the existing VIP offering
Paysafe GroupVIP Account Manager
Jan. 2014 - Dec. 2014Sofia, Bulgaria- Management of several country markets and maintaining high revenue from the customers from these markets
- Assist with management of daily marketing duties for the VIP Loyalty Programme
- Maintaining relationships with existing clients through dedicated account management.
- Collecting and reporting feedback from VIP clients to assist with continuous improvement.
- Presenting a professional image of the company.
- Providing exceptional support for existing clients (VIP as well as regular customers), both over the phone and email.
- Following the high standards of the company in regard to quality and timeliness of responses
- Be actively involved in reactivation campaigns targeted towards the existing VIP customer base, as well as management of custom VIP offers.
- Contribute new ideas on how to improve the existing VIP offering
Paysafe GroupVIP Account Executive
Apr. 2011 - Dec. 2013Sofia, Bulgaria- Maintaining relationships with existing clients through dedicated account management.
- Collecting and reporting feedback from VIP clients to assist with continuous improvement.
- Presenting a professional image of the company.
- Providing exceptional support for existing clients (VIP as well as regular customers), both over the phone and email.
- Following the high standards of the company in regard to quality and timeliness of responses
- Be actively involved in reactivation campaigns targeted towards the existing VIP customer base, as well as management of custom VIP offers.
- Contribute new ideas on how to improve the existing VIP offering
Cosmo Bulgaria MobileCustomer Service Representative
Jul. 2009 - Apr. 2011Sofia, BulgariaSupporting and answering client questions and requests
OK Media GroupSales Representative
Sep. 2008 - May. 2009Sofia, BulgariaPromoting and selling advertising pages in the βΠΠ ΠΠΌΠΎΡΠΈβ ("OK Real Estate") magazine; Everyday communication with current and new clients of the company; making live presentations on personal meetings with clients.
eTel / Catalog.bgSales Representative
Feb. 2008 - Jun. 2008Sofia, BulgariaPromoting and selling products offered by company eTel β internet design and adverting spaces on business portal Catalog.bg; everyday communication with current and new clients of the company;
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