David Wallace

IT Technician @DW Netcom Ltd

Tech Support✔️ IT

David Wallace, as an IT Technician at DW Netcom Ltd, your role is critical in maintaining and enhancing our company's computer systems. You are responsible for troubleshooting technical issues, setting up hardware and software, and implementing updates and upgrades. Your technical expertise and problem-solving skills are key to ensuring our systems run smoothly and efficiently. In the past month, you have successfully resolved 95% of tech issues, reducing system downtime by 30%. Moving forward, we aim to further improve system efficiency and security. We will also be implementing new software, which you will play a crucial role in installing and maintaining. Your dedication and hard work are greatly appreciated.

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Work Background

TECHNOCOMM CONSULTING LTDDirector of Network Infrastructure

Jan. 2019Newbury, England, United KingdomAir Pollution Monitoring, Heat mapping pollution, Gas Sensor Interface boards and Sensor calibration.

DW Netcom LtdManaging Director & IT Consultant

Sep. 2001High WycombeIT Consultant, responsible for maintaining and supporting a number of company's IT Systems. I troubleshoot and repair network related problems and Small Business Server Systems. I recommend, configure, install and upgrade full systems and solutions for Small to Medium Sized companies and subcontract through larger IT solution providers to service their customers. My areas of expertise include: -Router configuration troubleshooting -Firewall programming and security testing -Server Installation, RAID Configuration, Upgrades,Troubleshooting, Configuration, Administration, Backups (inc. Disaster Recovery testing) -Network Infrastructure, Switch Configuration, Capacity Planning, Rack Cabinet Configuration Company Website: www.dwnetcom.com

DWNetcom LtdIT Consultant

Jun. 2001High WycombeIT Consultancy Company providing Support, and Advice form small to medium sized organisations in the South East. Windows based systems, servers, networks, security, routers, firewalls, antivirus solutions, system backups, system restores, system imaging techniques. Service level agreements and support contracts available to ensure downtime is minimised.

DW NETCOM LIMITEDSenior Technical Consultant and Director

Jan. 2001High Wycombe, England, United KingdomProvision of IT Support and Consultancy for SME's.

Metrologie LtdHelpdesk Manager

Sep. 1997 - Jun. 2000-Supporting 1st Line Helpdesk -Performing 2nd line helpdesk duties, troubleshooting pc problems and fixing them closing off logged jobs