David Wallace, as an IT Technician at DW Netcom Ltd, your role is critical in maintaining and enhancing our company's computer systems. You are responsible for troubleshooting technical issues, setting up hardware and software, and implementing updates and upgrades. Your technical expertise and problem-solving skills are key to ensuring our systems run smoothly and efficiently. In the past month, you have successfully resolved 95% of tech issues, reducing system downtime by 30%. Moving forward, we aim to further improve system efficiency and security. We will also be implementing new software, which you will play a crucial role in installing and maintaining. Your dedication and hard work are greatly appreciated.More...