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Work Background
Millicom (Tigo)B2B Regional Solutions Architect
Apr. 2022 - May. 2024San Jose, Costa RicaWorking directly with B2B strategic customers, local architects, and pre-sales in each country for planning, delivering, and designing Cloud solutions focused on data center modernization and Road Map strategy to meet customers’ business targets with the most cost-effective Worked closely with the internal factory team to sync with current cloud infra capabilities to develop digital products to expand the company’s service portfolio. I worked with multiple internal teams to develop DRaaS, BaaS, SAP on AWS and MultiCloud Orchestrator Solutions, increasing B2B revenue by 25%. Besides, boost the improvement of current products for exceptional customer experience increasing ARPA, MRR, NPS, and reducing the Churn Rate.
KyndrylSenior Cloud Network Architect
Sep. 2021 - Apr. 2022Costa RicaData Center modernization and digital transformation strategic for health care companies in the United States. During this time, I worked with internal teams to re-design the network architecture for the customer’s hybrid environment with 8 sites around the US and IBM Cloud as the hosting provider. As a result of these improvements, customers’ Data Center footprint and Capex were reduced by around 45% with the Data Center modernization and digital transformation delivered.
Tier4 ServicesVMware / Cloud Solutions Architect
Oct. 2020 - Sep. 2021Costa RicaI designed and implemented VMware Cloud solutions for the Company's Software-Defined Data Center to provide cloud services for 150 customers and assist with designs and needs for brand-new customers. Due to the company's European expansion, I delivered a VMware Cluster to host Cloud Services for around 30 new customers. Both Data Center locations (Costa Rica and Europe) were connected through VPN connections for centralized management and silos reduction.
VMwareTrillingual Support Account Manager | Premier Services Americas
Jan. 2020 - Sep. 2020Costa RicaManage and grow the support relationship with strategic Premier customers delivering an unparalleled support experience leveraging VMware solutions, working closely with our engineering, sales, and product marketing teams to ensure that VMware provides overall superior service and support to Premier Customers for Health Care and IT Industries.
https://oscarzuniga.blog/Blogger
Mar. 2019I manage this blog for building a personal brand in the Cloud market, focused on Information Technologies topics principally VMware. It’s focused to help and teach others Cloud professionals and students who want to know about cloud computing, virtualization, and public Cloud Designs and architecture to increase their knowledge.
VMwareTrillingual Senior Support Engineer | Premier Services Americas
Feb. 2018 - Jan. 2020Costa RicaProvided technical support for strategic Premier customers and partners. Build close relationships/partnerships with accounts through deep technical support expertise and proactive engagements for the AMER region. I obtained 4 SMEs of support (ESXi, vCenter, vSAN and NSX-T) becoming an escalation engineer and mentor for other team members.
Juniper NetworksSenior Escalation Engineer level 2 | Global Support
Sep. 2016 - Feb. 2018Costa Rica, ConvergysDelivering Technical Support for Juniper's Partners, Telcos and global customers around the globe. Escalation Engineer as a strategic resource working directly with advanced JTAC engineers for complex networking security issues. I was a top performer for 3 years in a row gaining the award of exceptional support and customer satisfaction, also I was an internal trainer for newly hired employees in the company.
Juniper NetworksSenior Level 1 Technical Support Engineer | Global Support
Dec. 2015 - Sep. 2016Costa Rica, ConvergysJuniper Networks SRX Firewalls Support Engineer for Data Center, Branch Offices and High End Devices. On-site mentor for new hired TSEs.
VLA Virtual Learning AcademySenior Technical Instructor
Sep. 2015 - Oct. 2023Costa Rica, AlajuelaInstructor for Cisco CCNA, Juniper JNCIA, AWS Cloud Practitioner and VMware. I have developed new courses for in E-learning format. I design and train people with a unique training using a dedicated practice/Lab environment for VMware vSphere and vSAN with 85 students distributed into 5 different groups with 250 Virtual Machines running simultaneously into a Nutanix HCI storage environment integrated with VMware vSphere for compute.
Juniper NetworksLevel 1 Technical Support Engineer
Jun. 2015 - Dec. 2015Costa Rica, ConvergysSupport Engineer for Juniper Networks SRX Firewalls for Data Center, Branch Offices and retailers.
Lanco Manufacturing Corp. / Lanco Paints & CoatingsIT Support Specialist
Feb. 2011 - Aug. 2015Costa Rica, AlajuelaTech support for a LAN network in a couple of branch offices, I was on charge resolve medium and deep problems related with LAN connectivity with different kind of devices such as Printers, computers, Wifi, and DSL modem; besides in some situations needed to contact our ISP and vendors so as to fix complex issues.
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