Qantas AirwaysInternational Business First Flight Attendant
Aug. 2008 - Jun. 2014Sydney International- Ability to build rapport and maintain customer loyalty and business. - Exceptional communication with both internal and external relations. - Business development capabilities including producing and implementing policies and procedures, working with budgets and liaising with Senior Management. - Set and adhere to service standards, benchmarks and signatures of the Qantas brand. - Understand our elite customers expectations and deliver appropriate levels of service to senior business figures, celebrities, Qantas Platinum One frequent flyers, and Heads of State in the ultra premium cabins. - Promote the key personality traits for operating in first class, such as, being attentive, discreet, hold world awareness and become engaging with the customers. - Show confidence in providing professional, exceptional service, demonstrated by my appearance, posture, body language, voice and product knowledge. - Confident in the role of ‘host’ (meet and greet, introduction of myself, highlight key features of the in cabin experience, ascertain level of service expected and the guests needs) - Multi task to meet a variety of needs from elite customers simultaneously. - Report procedural problems and initiate new ideas for consideration of implementation. - Maintain an efficient and organized work station and provide effective administration duties regarding flight activities. - Demonstrate working knowledge of aircraft safety procedures to confidently deal with emergency situations that may occur. - Ensure safety awareness of passengers and staff through completion of recurrent safety training, every six (6) months.
- Chosen as the new face of Qantas for the Martin Grant Uniform launch.
- Featured on bilboards, in various press articles in print, online and interviewed for Channels 7,9, 10, Fox News and The Project.
- Fronted launch catwalk show with Miranda Kerr and filmed TVC.
- Selected as main presenter for the safety demo, broadcast across entire fleet.