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Work Background
Independent Executive Operations ConsultingExecutive Operations & Governance Partner
Feb. 2019SantiagoSupporting leadership teams across LATAM in bringing structure and execution discipline to operations that have outgrown their internal systems. In many cases, organizations operate with clear strategic direction but lack the routines, visibility and coordination needed to execute consistently across markets. The work focuses on addressing those gaps by making execution more reliable, without overengineering processes. Engagements are typically hands-on and closely aligned with leadership, working across functions and markets to stabilize operations and improve day-to-day execution. Key contributions include: • Clarifying roles, ownership and decision-making across teams • Establishing simple but effective reporting routines to improve visibility • Identifying and addressing gaps between headquarters expectations and local execution • Supporting operational alignment during expansion, restructuring or performance pressure • Bringing structure and follow-through to daily operations across distributed teams Results across engagements have included: • More consistent execution across regional teams • Improved visibility and clarity for leadership decision-making • Better coordination across functions and markets • Increased operational stability in complex environments • Contribution to efficiency and cost improvements through better structure and alignment
Greenhham GroupDirector of Operations & Projects
Jan. 2012 - Dec. 2019Santa Cruz de la Sierra
Fondation Digicel HaitiSenior Customer Care Manager
Jan. 2008 - Dec. 2011Haiti
Digicel GroupSenior Customer Care Manager
Jan. 2008Haiti
ComcelCustomer Care Consultant
Jan. 2007 - Dec. 2008Port-au-Prince, Département de l'Ouest, Haiti
VOILÁ HAITICustomer Care Consultant
Jan. 2007Port-au-Prince
VIVA BoliviaTelecom Operations Manager
Jan. 2004 - Dec. 2007Cochabamba, Bolivia
VIVA BoliviaTELEMARKETING & CUSTOMER OPERATIONS MANAGER
Jan. 2004Cochabamba, Bolivia
AvonCustomer Care Manager
Jan. 2003 - Dec. 2004San Jose, Costa Rica
Boehringer IngelheimETMS Supervisor (Electronic Territorial Management System)
Jan. 1996 - Dec. 2002Buenos Aires Province, Argentina
Close-Up International LATAMProject Lead
Jan. 1994Argentina
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