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Work Background
NCC Group North America Director of Operations
Nov. 2023 - May. 2024Alpharetta, Georgia, United States · RemoteOversee Vulnerability Management Teams, as well as drive global initiatives in Attack Surface Management, Managed SOC, and Scanning
NCC Group North America Senior Vice President – Global Managed Services ǀ Startups ǀ Business Restructures
Dec. 2020 - May. 2024Greater Chicago AreaEstablished and staffed the new managed services unit, while restructuring existing processes and platforms to fit the North American market. Currently oversee five team managers, two operations personnel, 20 consultants, and multimillion-dollar budget in coordinating managed SOC, MDR, EDR, scanning, CIRT, and bug bounty functions. Organize and deploy full range of managed services and industry-leading solutions. IMPACT: Optimized throughput by automating operations for the scanning unit; also significantly expanded revenue without increasing unit headcount. Delivered proactive support to the bug bounty unit, achieving higher performance in fiscal year. Retained 100% of clients with 25% increasing their contracts.
NCC Group North America Senior Vice President – Consulting ǀ Operational Leadership ǀ Solutions Design ǀ Client Relations
Jun. 2016 - Dec. 2020Greater Chicago AreaChosen to take over US Eastern consulting operations. Integrated multiple offices into a single culture, bringing successful strategies from Chicago unit. Managed 90 consultants and multimillion-dollar budgeting across three offices in ensuring seamless office operations, solution delivery, client relations, and system implementation. Proactive member of senior leadership team tasked with program integration and strategic planning. IMPACT: Lowered utilization and improved client satisfaction with zero rework days in 2019 after integrating all East Coast offices. Developed and instituted groupwide solutions, tailoring each for North American regions with new metrics and reporting platform. Met growth and financial targets through close coordination with sales, operations, and finance groups.
NCC Group North America Regional Vice President – Consulting ǀ Advisor ǀ Acquisition Integration ǀ Budget Management
Jun. 2014 - Jun. 2016Greater Chicago AreaTransitioned new acquisition, Matasano, into NCC culture and maximized unit interaction. Led 20 professionals and multimillion-dollar budget in setting performance goals, completing projects, and always enhancing client relationships. IMPACT: Organized and executed strategic reforms to decrease team attrition to zero over two-year period. Improved revenue level by 30% during tenure, while attaining retention targets through close collaboration with sales, operations, finance, and other entities.
NCC Group North America Practice Director ǀ Customer Service ǀ Team Leadership ǀ Strategic Planning ǀ KPIs
Oct. 2012 - Jun. 2014Greater Chicago AreaAs company’s first manager in Chicago, created multiple roles and instituted structure and order. Supervised 12 staff in handling all consulting operations for 22 US Midwest client accounts and projects. IMPACT: Achieved peak customer satisfaction levels and full team engagement with firm’s strategic plans through task prioritization, accurate KPIs, and better tooling/systems.
AonHewittGlobal Application Security Lead ǀ Agile Solutions Design ǀ Lifecycle Management
Mar. 2012 - Oct. 2012Lincolnshire, ILPromoted to institute Agile methodologies into the IT security area and support rapid development efforts. Facilitated timely service delivery to business units worldwide, focusing on creating and maintaining secure software development lifecycle program and improving security awareness. IMPACT: Effectively transformed this organization from providing end-of-lifecycle services to full partnership in the entire development lifecycle.
AonHewittSecurity Assessment Lead ǀ Platform Development and Implementation
Oct. 2010 - Apr. 2012Drive the assessments portion of the information security team. Helped to train junior members and developed an internal audit tracking application and metrics system. IMPACT: Developed and implemented new SDLC platform, while instituting agile methodologies across some units.
Hewitt AssociatesSecurity Analyst
Jun. 2006 - Oct. 2010Lincolnshire, ILPerform penetration tests, application assessments and source code reviews of internal and third party applications.
Hewitt AssociatesPerformance Testing Lead
Jun. 2004 - Jun. 2006Lincolnshire, ILPerformance and resource testing of java based web applications in the BPO space
Hewitt AssociatesApplication and Systems Programmer
Aug. 1998 - Jun. 2004Lincolnshire, ILThrough various roles and teams developed business solutions and system tooling using COBOL, Assembly, Java and C++ languages. Specialties
System level MVS memory management and application tracing routines
Lex / YACC Compiler construction
Hitachi Medical Systems AmericaField Engineer
Mar. 1991 - Aug. 1998IMPACT:
In this direct client interaction situation, troubleshot and resolved a persistently malfunctioning imaging system in a timely fashion.
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