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Work Background
North American BancardProduct Manager
Apr. 2023Integrations Product Manager for SALIDO at North American Bancard.
Mad MobileSenior Product Manager
Oct. 2022 - Apr. 2023Houston, Texas, United StatesMad Mobile helps companies reimagine how they connect with customers. Our unique platform enables restaurants, retailers and grocers to achieve mobility with their existing systems to increase sales and digitize the guest experience. Working with our customers, stakeholders, and engineers to deliver amazing products.
Mad MobileProduct Manager
Jan. 2021 - Apr. 2023Houston, Texas, United StatesMad Mobile is disrupting the POS industry with a mobile-first solution that meets the needs of modern customers. Our innovative technology modernizes point-of-sale for major restaurants and retailers so they can sell more effectively, respond quickly to any change, and deliver a superior customer experience.
SyscoProduct Manager, Sysco Labs
Nov. 2018 - Dec. 2020Houston, Texas AreaSysco LABS is a technology-focused division within Sysco, dedicated to reimagining foodservice through innovation. An extension of Sysco’s longstanding commitment to deliver exceptional products and services to the foodservice industry, Sysco LABS leverages customer and market intelligence, data-driven insights and agile technology development to rethink the entire foodservice ecosystem — from farm to table to check. Sysco LABS’ innovations will improve everything from the ordering process, inventory, pricing and automation to the in-restaurant customer experience. Operating with the mindset of a startup and backed by the authoritative expertise of an industry leader, Sysco LABS’ mission is to enhance the Sysco customer experience and consistently deliver cost savings and new innovations through technology.
SyscoEcommerce Project Manager
Mar. 2014 - Nov. 2018Houston, TexasManaging the deployment, training, and support of Sysco’s ecommerce applications, as well as coordinating logistics for mobile deployments, training users on new application features, problem solving application issues and on-going support to the field. I also am responsible for overseeing eCommerce operations, end-to-end UAT process, user experience enhancements that contribute to increase in conversion across our digital commerce properties and channels (desktop, tablet, mobile web and app). Working heavily with Sysco BT department, Field Sales, as well as third party development companies to ensure the mobile application enhancements, features, and roadmap are on target and in line with the Business requirements, as well as driving field adoption. • Successfully deployed mobile ordering application to 72 operating companies
• Key involvement in an increase to ecommerce adoption of over 10% in FY17
• Company-wide impact to customer ecommerce experience by decommissioning out dated systems, on-boarding to new systems
SyscoEbusiness Manager
Apr. 2013 - Mar. 2014Houston, Texas
Content auditing, re-organization and re-structuring of content, QA, implementing new or existing content, content gathering, content creation/migration, communicating with the Portal/WCM team, facilitating requirements and deliverables to ensure a smooth implementation.
• Perform updates to Sysco.com and all micro sites • Consult with departments and operating companies on their web needs
• Manage and implement 212 SAP Associate Portal pages for Operating Companies.
• Work with team members to ensure consistency in quality and branding for all Sysco websites.
AdceteraWeb Content Coordinator
Jun. 2012 - Mar. 2013Houston, TexasI work contract at Sysco on an SAP project, coordinating portal content completion for Sysco's operating companies.
ESX, Inc.Marketing Assistant | Client Relations Mgr | Assistant to CTO/Project Manager | Customer Support
Mar. 2007 - Mar. 2012Houston, Texas• Responsible for over $72,000 in new sales, and over $20,000 in existing client sales from 2009-2012. Up-sell to existing clients, resulting in over $50,000 from 2009 to 2012
• Managed 5 new client implementations as the lead Project Manager.
• Assigned implementation tasks and follow up to ensure deadlines. • Assisted clients in finding new and creative ways to improve business processes.
• Coordinated with CTO to develop a timeline and milestones for new client projects.
• Responded to all leads as the first point of contact. • Scheduled exploratory conversations with prospects to determine their needs and schedule and perform product demonstrations via web conference. • Maintained prospect details, activities, status, and probability data in Salesforce. • Managed client projects; implementing new features or workflows to improve efficiency, bring sites to “Web 2.0” standards or other enhancements to aesthetic or functionality. • Performed on-site training for 16 organizations as incoming clients, and 2 organizations via web conference, for as many as 25 client employees in a single session. Also preformed follow-up training for existing clients as needed (turnover, new hires, etc.).
• Created a new User Manual for the software, separated by platform and created a dedicated support website for client reference.
• Wrote Quarterly Newsletter to clients and prospects. Analysed traffic and presented to the executive team during weekly meetings. • Maintained Listrak email marketing campaigns and lists.
ESX, Inc.Sales and Marketing Intern
Nov. 2006 - Mar. 2007I prepared marketing documentation and executing marketing campaigns. I also analyzed results from marketing campaigns to determine successful campaigns and more targeted strategies. As well as drafted Needs Assessment documents, responses to RFPs, and Proposals.
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