ESX, Inc.Marketing Assistant | Client Relations Mgr | Assistant to CTO/Project Manager | Customer Support
Mar. 2007 - Mar. 2012Houston, Texas• Responsible for over $72,000 in new sales, and over $20,000 in existing client sales from 2009-2012. Up-sell to existing clients, resulting in over $50,000 from 2009 to 2012
• Managed 5 new client implementations as the lead Project Manager.
• Assigned implementation tasks and follow up to ensure deadlines. • Assisted clients in finding new and creative ways to improve business processes.
• Coordinated with CTO to develop a timeline and milestones for new client projects.
• Responded to all leads as the first point of contact. • Scheduled exploratory conversations with prospects to determine their needs and schedule and perform product demonstrations via web conference. • Maintained prospect details, activities, status, and probability data in Salesforce. • Managed client projects; implementing new features or workflows to improve efficiency, bring sites to “Web 2.0” standards or other enhancements to aesthetic or functionality. • Performed on-site training for 16 organizations as incoming clients, and 2 organizations via web conference, for as many as 25 client employees in a single session. Also preformed follow-up training for existing clients as needed (turnover, new hires, etc.).
• Created a new User Manual for the software, separated by platform and created a dedicated support website for client reference.
• Wrote Quarterly Newsletter to clients and prospects. Analysed traffic and presented to the executive team during weekly meetings. • Maintained Listrak email marketing campaigns and lists.